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“Service levels falling”
Review of Holiday Inn Amman

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Holiday Inn Amman
Ranked #24 of 149 Hotels in Amman
Reviewed December 15, 2013

Have stayed quite a few times. Last visit in June and this current visit suggests there has been a fall off in service levels in the bar and restaurant. In the bar I repeatedly go in and hang around waiting to be served and then walk out unserved. Either no one behind the bar for long periods or if they are they are their on mobile phone (I expect on personal calls). Never any eye contact to register your presence. Same goes for restaurant. Have to keep asking for things more than once and usually it takes three attempts before action taken. I think the problem is the is never seems to be a bar or restaurant manager keeping a watchful eye.
My room (floor 13) was not serviced properly. Bed was shabbily made. Bin was not emptied. Only one bath towel.
It is a pity really because Front Office staff; Porters and the ladies in coffee shop are always a joy and happy to help.

  • Stayed: December 2013, traveled on business
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Thank rob h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this reviewResponded December 31, 2013

Dear rob h,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the dissatisfaction you encountered with our service level. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 - 251 of 422 reviews

Reviewed November 28, 2013 via mobile

Business trip, one night, late check out, very friendly reception, Room upgrade, IHG member, business level, shower / bath, compliments, free water, free internet, safe, Arabic / English / EU television news channels, restaurants in the hotel or near by, breakfast is okay

Stayed: November 2013, traveled on business
1  Thank APreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this reviewResponded December 13, 2013

Dear APreviews,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

Starting with the positive stuff:
- Well placed, i never felt away from anything
- Amazing staff, Jamal, Hani, Loumina (i think i got this name right :)) all have been very very helpful and they helped me extend my stay and postponed my flight. When they give you advice to check something out, do it, their advice on where to go has been amazing.
- Very clean rooms and excellent cleaning staff with good TV options if you are the type that follows news when travelling. Lacked al jazeera to watch Barcelona game though.
- I enjoyed staying in the lobby cafe and listening to live piano music
- Pool is very clean and great for a swim and relaxing time
- Restaurant staff is good, no finished plate is left on the tables, by the time you go fetch another plate, the other one is gone

Room for improvement:
- Pool closes early, this was a little annoying for me, since i used to finish work at exactly 6PM, at which time the pool closes. Furthermore i enjoy my routine of swimming during sunset or by night after a tiring day at work. Also if you're there to go around Jordan you won't get time to enjoy the pool.
- Lunch: Definitely should have more option, i stayed for 6 days and was a little tired of the same options being around. I think Holiday Inn should include more options or at least more changes from day to day, offer plates with a twist, etc...

All in all i value most staff helpfulness when i stay in a hotel, and Holiday Inn scored very high on that, many thanks for all of them.

Room Tip: High rooms have good views
See more room tips
  • Stayed: August 2013, traveled on business
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Thank Kamikazelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ismail A, General Manager at Holiday Inn Amman, responded to this reviewResponded June 3, 2014

Dear Mr. Kamikazelb


Thank you for choosing Holiday inn - Amman. Sharing your thoughts and experience with the travel community are highly appreciated. I am truly delighted to know that your stay was indeed a great experience as we constantly try our best to seek consistency in delivering memorable experiences at our property.

I am happy to hear your positive feedback and kind words about the hotel specially our employee's service and friendliness.

Looking forward to accommodate you again in the near future.

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Reviewed July 29, 2013

Was very impressed with the helpfulness of the staff at the hotel. Very nice people and great room with good view and clean. Nice pool, nice relaxing lobby. Overall I would recommend this to any visitor. Usually stay at the Crowne Plaza but was happily surprised of the Holiday Inn and would recommend this for anyone traveling. Beds are great, nice restaurants and overall good value.

  • Stayed: July 2013, traveled on business
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Thank brad d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Front Office Manager at Holiday Inn Amman, responded to this reviewResponded May 29, 2014

Dear b d,
Warm greetings from holiday inn – Amman. We would like to thank you for your time spent in writing about your beautiful experience with us on Trip Advisor .
We are happy to read that you enjoyed our product and service provided.
Until your next stay with us, Please accept our gratitude and warm regards.

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Reviewed July 16, 2013 via mobile

Short night here after arriving Amman at 02:00. Ok room, comfortable bed, clean and super friendly and helpful staff. Stayed at the same hotel 4 years ago as well and had the same impression then. Ask for a room on a high floor, the view is enchanting :-)

  • Stayed: July 2013
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Thank KnutKnutsen81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asem2014, Front Office Manager at Holiday Inn Amman, responded to this reviewResponded May 29, 2014

Dear Mr. KnutKnutsen81
Thank you for your wonderful review posted on the trip advisor.
We are extremely glad to read your review saying that about our Hotel.. This is what we strive and aim for all the time ,and we are happy that we were successful.
Please come back soon, we will be waiting to serve you.

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Reviewed July 13, 2013

Unless you are on a business trip and your company is paying for the hotel, you wouldn't want to stay in Holiday Inn in Amman. Simply because for the really pricey rates, the room was standard, there was no complimentary breakfast, no free wifi (even no breakfast is fine, but why wouldnt a renowned hotel not have free wifi when every other place from a hostel to a luxury hotel today has free wifi - really, how much does that cost??).
The folks at the reception are also not be particularly amiable - they are just about doing their job with not much warmth - quite in contrast to jordanians who, in my opinion, were extremely warm and hospitable.
Overall, a disappointment.

  • Stayed: June 2013, traveled with friends
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2  Thank Dipti V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this reviewResponded July 30, 2013

Dear Dipti V,

Thank you for taking the time to review our property. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on and sincerely regret that we did not meet your expectations. Your review will be used to reconsider improvements needed and I hope that you would give us a chance to change your perception of our hotel.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed July 9, 2013 via mobile

We stayed here for one night on a quick trip. Let me first say the staff and people of Jordan are extremely attentive of tourists and very willing to help, this no way reflects on the country.

The hotel is situated for business travel. The rooms were substandard - we were in an executive room and at £120 a night (room only) - we expected more. We have stayed in some pretty nice hotels in our travels including the Mandarin Oriental in Japan and paid far less. The rooms were clean but had a cheap feel and were cramped. The shower barely worked. The meals are excessively priced - £20 for two club sandwiches? No drinks just the sandwiches which were not even real chicken (I live in the ME so understand no bacon).

Poor overall - will look elsewhere next time.

  • Stayed: July 2013
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Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Amman, responded to this reviewResponded July 24, 2013

Dear Kevin L,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding our rates. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Amman

Address: Madina Al Munawarah St | Mohammad Al assaf, Amman 11194, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Amman
#18 Luxury Hotel in Amman
Price Range: $117 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Holiday Inn Amman 5*
Number of rooms: 218
Official Description (provided by the hotel):
Holiday Inn Amman is situated in a prime location in western Amman, conveniently close to shopping centres and just a 30-minute drive from Queen Alia International Airport. The hotel is a perfect base to explore the many places of interest in the surrounding area of Jordan, which includes the Dead Sea and Mount Nebo.Holiday Inn Amman offers 218 thoughtfully appointed guest rooms and suites, all featuring modern amenities and high-tech equipment. There are non-smoking rooms and rooms specially equipped for disabled guests. Holiday Inn Amman offers a variety of Restaurants and Guests can choose from a diversity of dining options in addition to 24-hour Room Service. For meetings and banquets, Holiday Inn Amman features a large multi-purpose hall that can host a variety of social and business gatherings for up to 1000 guests. A comprehensive range of audio-visual equipment and a range of business services provide for the needs of the business traveler.Holiday Inn Amman also offers High Speed Internet Access in its floors and. In addition to the availability of wireless connection within different areas of the Hotel and a Business Center facilities. The hotel's recreational facilities offer an outdoor swimming pool and bar, a Fitness Centre, sauna, Jacuzzi and steam room. Additional amenities include a hairdresser, beauty salon and a barber shop. There is also complimentary on-site parking. ... more   less 
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Also Known As:
Holiday Inn Amman Hotel Amman
Amman Holiday Inn

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