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“Nice, but not 5 star”

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Crowne Plaza Hotel Amman
Ranked #4 of 150 Hotels in Amman
Reviewed December 11, 2013

I recently stayed at this hotel for a week. The hotel itself seems a bit outdated and I know they just renovated and are in the process of renovating. I really liked the staff--they went over the top to always help me--when I was sick, problems with taxis , problems in my room. It's in a great location--try to get local taxis as the taxis parked at the hotel are quite high. The staff at Cafe Vienna were excellent--especially the manager who always took care of me.

Room Tip: Pick the end rooms--I think they are better.
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  • Stayed: December 2013, traveled on business
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1  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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661 - 667 of 961 reviews

Reviewed December 11, 2013

The room was nice and comfortable. All the furniture was in good condition and there was a nice working table. The breakfast was very rich and nice. There was a great choice of hot and cold dishes. I was in the V lounge for a dinner at the last evening and it was nice too. I appreciated to have a free drinking water in a room. This was great. The free internet connection (cable connection was a bit better than WiFi) was working quite good with seldom interruptions. I liked that I could open a window and it was possible to switch off air-conditioning.

I had to cancel the last night and I did it late in the last evening. But it was possible and I did not had to pay for it. The staff was helpful on this.

I liked the gym and saunas. The problem was that you had to have sport shoes in the gym. I forgot to take them with me. It was not a problem during the first visit, but I was asked to leave the gym in a second visit because I did not had a sport shoes. It was not nice.

I was leaving the hotel early at 5.00 in the morning. I ordered to have a breakfast box with me because of the early leaving. I thought it will be for free because the breakfast was already paid. But they charged me for the box, because I was not specific that I want to have my breakfast earlier. This was not nice.

And I hate when somebody from the staff tries to take my bag. Come on, I can handle it. I am not so old yet.

  • Stayed: December 2013, traveled on business
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Thank Mārtiņš L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

Consistently good hotels, but not exciting.
Travelled there with Saga on a family holiday. Breakfast was first class, but a meal was left in my room for my arrival with cold chips and uncovered sandwiches.

Stayed: October 2013, traveled with family
1  Thank Millah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded December 26, 2013

Dear Millah A,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the cleanliness of the room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments. If there's anything we can do to make your next stay more successful, please don't hesitate to as a member of our staff.

Sincerely,

Adrian D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

Stayed a couple of nights here. The room was very nice, the staff were extremely helpful and friendly (Dema at the Club Lounge service desk went way out of her way to help us and is to be commended). You have to go thru a screening before entering for safety reasons. But this is not an issue as it ensures safety for all. Breakfast was very good, especially the arabic breakfast.

  • Stayed: November 2013, traveled as a couple
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1  Thank alikarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013 via mobile

Stayed last night at the Crowne Plaza hotel Amman in a standard room which was well appointed and recently renovated. The bedding is very good although I found the bathroom towels to be thin and fraying. There is no walk-in shower but the hand shower in thr bath tub was good. The view I had was overlooking a roof! The staff was overall very kind and helpful. The buffet breakfast in the morning festures a wide selection including an omelette station.
All in all a good stay in a good hotel with a good location.

Stayed: December 2013, traveled on business
Thank TequilaPepita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

I recently had the privilege to stay at this hotel for a week in November, my stay was very enjoyable. Staff were very pleasant and attentive, room service was quick and the food was great. Décor in the room was very nice.
The V Lounge was my drinking hole after I finished work for the day, bar staff were very great and the food was good except the steak was not up to standard for me. The ribs are too die for! Do not miss their breakfast, I have rarely seen a hotel morning meal this good, what a great start to the day.
I gave this hotel 4 out of 5 only because the hotel was being renovated and it did cause a few disruptions to me. But in all I highly recommend this hotel to anyone, great job to the hotel staff and management.

Room Tip: Renovation noise is only during the day, so as long as you are at work during the day you will be fi...
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  • Stayed: November 2013, traveled on business
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Thank Nathein O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2013

I have stayed at the Crowne Plaza, Amman several times over the past year. I have to take a long flight to get to Amman and am glad to report that the hotel beds and rooms are wonderful for sleeping off the jet lag. The restaurants are limited but the food at Al Halaby and Cafe Vienna itself is good. I am a fan of the shisha that the restaurant offers after a stressful day.

Room Tip: Ask for the pool facing rooms
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  • Stayed: June 2013, traveled on business
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1  Thank dreamcaster123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Amman

Address: King Faisal Bin Abdul Aziz | 6th Circle, Amman 11195, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Amman
#4 Spa Hotel in Amman
#6 Business Hotel in Amman
Price Range: $144 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Amman 5*
Number of rooms: 279
Official Description (provided by the hotel):
World-class service in a state-of-the-art hotel in Jordan's thriving capital. Overlooking the white city of Amman, the stunningly situated Crowne Plaza Amman hotel is an acclaimed destination for business trips and family visits to Jordan. Our prestigious location in the 6th Circle places you close to corporations and trendy mall, and just 10 minutes from Amman's Citadel, Roman Theater and Souq Zara. We are the closest 5-star hotel to Queen Alia International Airport, 35 minutes away. The hotel offers event and wedding facilities unrivaled in Amman, from graceful Nabatean Ballroom to the innovative Royal Tent marquee. Enjoy complimentary Wi-Fi with one of the highest speed internet access in town, a 24-hour Business Center and a staff that prides itself on anticipating guests' needs, you can expect a business experience that is seamless and stress free. Take a leisurely swim in our totally new heated outdoor hydro-pool during summer season or enjoy winter activity in our heated indoor pool during winter (age 16 and above). Re-energize in The Spa with its saunas, steam baths or with a massage and beauty treatment in one of 12 exclusive cabins. Watch the world go by over coffee and shisha in street side Café Vienna. The juiciest steaks in town await in V Lounge & Restaurant. The best views and Syrian cuisine are in rooftop Al Halaby. Explore Jordan with the help of our Concierge. Whether you visit Petra, Jerash or the Dead Sea, you can be sure of a warm welcome on your return to the Crowne Plaza Amman. ... more   less 
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Also Known As:
Crowne Plaza Amman
Amman Crowne Plaza

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