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“Too much cigarette smoke for me”

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Crowne Plaza Hotel Amman
Ranked #4 of 145 Hotels in Amman
Amman
Level 6 Contributor
347 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Too much cigarette smoke for me”
Reviewed May 6, 2013

I like the Crowne Plaza and often visit for various functions or to have a coffee after visiting the dentist next door. I decided to put up a guest in the Crowne Plaza and joined her in the Steak Bar for dinner. The staff were very helpful in every way. The food was good but it was rather slow coming. What disappointed me most though was the cigarette smoke, although this is a common problem in eating places in Amman it was very pungent here and there was no getting away from it in the lobby as people smoked there too. My colleague said her room was very pleasant, breakfast was excellent and she had no complaints. However, because of the smoke I would not put any further guests there. My tip: drink the beer which is good – the wine by the bottle is rather expensive!

Room Tip: Make sure you ask for non-smoking if that is what you want as people do smoke in the rooms and corri...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, May 29, 2013
Dear Mr. John,

Greeting from Crowne Plaza Amman,

I would like to thank you for considering Crowne Plaza Amman for your stay, It was pleasure to know that you had stay at Crowne Plaza, meanwhile, your valuable comments will be treated for further improvement,

Looking forward to welcome you again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Donegal Town, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2013

Stayed in this hotel for 1 week upon returning to Jordan after 25 years. We found staff extrermely helpful and friendly. From the time we arrived until we departed we couldn't have been treated better. The food was excellent and breakfast in the Brassiere like a feast. Rooms were spotless, with very comfortable beds.
We hope to return to Amman and will definitely be staying in the Crowne Plaza. A big thank you again to all the staff in reception, the Brassiere Lounge, Jasmine Lounge, we look forward to returning.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, May 29, 2013
Dear Sir,

Greeting from Crowne Plaza Amman,

It was pleasure to know that you had stay at Crowne Plaza,

Looking forward to welcome you again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 25, 2013

I really can't say enough good things about this hotel, it is truly fabulous. I have traveled the world extensively for 30 years, and never before have I been motivated to write a review. But these folks here at the Crowne Plaza are so fab, they've motivated me to do so. I read the slightly mixed reviews in older posts before coming here, and also some that said this hotel has upped it's game. Right now, it couldn't get any higher. Of course when we travel, minor glitches are to be expected; but what sets the best apart from the rest is the ability to surmount them quickly, efficiently, and with a SMILE! Crowne Plaza Amman --you are superb. Thanks a million.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avalon_63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, May 29, 2013
Dear Sir,

Greeting from Crowne Plaza Amman,

It was pleasure to know that you had stay at Crowne Plaza,

Looking forward to welcome you again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Level 5 Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 25, 2013

I spent 4 nights here while attending a conference in Amman. The staff was WONDERFUL! The rooms were nice. They had free wifi in the room, which was great. I'm at a much fancier hotel right now (Kempinsky in Aqaba--review to come, after we leave), and they don't even have free wifi here...you either have to pay or use ethernet.

The reason I'm not giving Crowne Plaza 4-4.5 stars is that I was staying in an adjoining room, and I could hear EVERYTHING on the other side of the room. There's no way they should EVER give adjoining rooms to people who are not asking for them. Seriously though, every single word.

Other than that, it's a lovely hotel.

  • Stayed April 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, May 29, 2013
Dear Madam,

Greeting from Crowne Plaza Amman,

It was pleasure to know that you had stay at Crowne Plaza, meanwhile, your valuable comments will be considered for your next visit, rest assure that the team will spare no efforts to make your stay a memorable one

Looking forward to welcome you again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 18, 2013

Stayed here a few months ago, and been back now for a conference. The staff is very helpful, the room I had last time was quite nice (it was a refurbished room on the second floor), and the restaurant quality had improved this time. Still, the pool area is in desperate need of a refurb (or at least was in November!), and while refurbished, the whole entry area is a bit dark. I think there are better hotels in Amman, but this is well worth considering when you plan a stay in Amman for business, depending on price, or whether you are interested in the gym/pool area.

Room Tip: Ask for a refurbished room.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Amman, responded to this review, May 1, 2013
Dear Andreas B,

Thank you for your feedback and for choosing our hotel. I am happy to know that our staff was helpful during your stay. Your additional comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for and these will be forwarded to appropriate departments to consider for enhancements needed at our hotel.

Again, thank you and I hope you give us another chance in the future to host you again.

Regards,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 18, 2013

I was in Amman for business and spent 5 nights at the Crowne Plaza. The room I had was old and dated but cleaned perfectly every day and always with a decent supply of complimentary tea, coffee and bottles of water. They are upgrading the rooms I heard, pity I was not in one of the new rooms. The bed was very comfortable and with the added complimentary sleep easy pack provided, you will have a good nights rest. The hotel offers a decent selection for breakfast. My only comment here is try and shake up the varieties as for 5 days seeing the same does get a bit uninspiring, quality was good though. Staff friendly but not overly engaging. Most of my time during the days was spent out in meeting so only dined at night. I only frequented the V Lounge & Restaurant as I tried this out on my first night and loved the atmosphere, venue and the food was great. The waiters are friendly and engaging and make the effort to enhance your experience. I would highly recommend a visit to the V Lounge & Restaurant, even if you are not staying at the Crowne Plaza.

Room Tip: Ask for a renovated room.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank touristas_jhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, May 29, 2013
Dear Sir,

Greeting from Crowne Plaza,

It was pleasure to know that you had stay at Crowne Plaza, thanking you for your comment which will be considered for further improvement,

Looking forward to welcome you again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 10, 2013

The business amenities, professional service, and comfort all made this hotel ideal for my business trip. I had some difficulties with the heating in the room, and eventually had to switch, but once that was resolved my stay was very pleasant.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel_momentum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this review, May 29, 2013
Dear Sir,

Greeting from Crowne Plaza,

It was pleasure to know that you had stay at Crowne Plaza, while your comments will be seriously treated for further improvement

Looking forward to welcome you again,

Regards

Bassam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Amman

Property: Crowne Plaza Hotel Amman
Address: King Faisal Bin Abdul Aziz | 6th Circle, Amman 11195, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Amman
#4 Luxury Hotel in Amman
#6 Business Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Amman 5*
Number of rooms: 279
Official Description (provided by the hotel):
World-class service in a state-of-the-art hotel in Jordan's thriving capital. Overlooking the white city of Amman, the stunningly situated Crowne Plaza Amman hotel is an acclaimed destination for business trips and family visits to Jordan. Our prestigious location in the 6th Circle places you close to corporations and trendy mall, and just 10 minutes from Amman's Citadel, Roman Theater and Souq Zara. We are the closest 5-star hotel to Queen Alia International Airport, 35 minutes away. The hotel offers event and wedding facilities unrivaled in Amman, from graceful Nabatean Ballroom to the innovative Royal Tent marquee. Enjoy complimentary Wi-Fi with one of the highest speed internet access in town, a 24-hour Business Center and a staff that prides itself on anticipating guests' needs, you can expect a business experience that is seamless and stress free. Take a leisurely swim in our totally new heated outdoor hydro-pool during summer season or enjoy winter activity in our heated indoor pool during winter (age 16 and above). Re-energize in The Spa with its saunas, steam baths or with a massage and beauty treatment in one of 12 exclusive cabins. Watch the world go by over coffee and shisha in street side Café Vienna. The juiciest steaks in town await in V Lounge & Restaurant. The best views and Syrian cuisine are in rooftop Al Halaby. Explore Jordan with the help of our Concierge. Whether you visit Petra, Jerash or the Dead Sea, you can be sure of a warm welcome on your return to the Crowne Plaza Amman. ... more   less 
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Also Known As:
Crowne Plaza Amman
Amman Crowne Plaza

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