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“it was excellent”

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Crowne Plaza Hotel Amman
Ranked #3 of 150 Hotels in Amman
Reviewed December 22, 2012

i recomend to stay in this hotel , every thing was excellent especially the front desk team and the view of the lobby christmas decoraction is very welcoming and i also advise all the in house guest to try to aleppo restuarant and the v lounge angus steak house its very delicious

  • Stayed: December 2012
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Thank jhdaib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded December 24, 2012

Dear Mr. Hdaib,

Greeting from Crowne Plaza Amman,

I would like to thank you for staying with us, as well, for taking the time to write about your stay experience with Crowne Plaza Amman,

Also, I would like to thank you for your loyalty to Crowne Plaza Amman, and the team will be always more than delighted to serve you whenever you are in Amman.


Looking forward to welcome you again at soonest.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (965)
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723 - 729 of 965 reviews

Reviewed December 21, 2012

I strongly recommend this Hotel. Super service from friendly Employees.
Manager Mazen Abdelhadi went above and beyond to help me during my stay.
Thanks to other employees as well for their services.
This review is based on my staying in Amman for a conference. I made my reservation via orbitz, with no prior experience staying in this hotel. It turned out to be a very good choice.

Room Tip: Make sure you contact Manager Mazen should you need any help.
See more room tips
  • Stayed: December 2012, traveled on business
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Thank Dr Aref A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded December 21, 2012

Dr. Aref,

Greeting from Crowne Plaza Amman, hope this well finds you well,

I would like to thank you for choosing Crowne Plaza Amman for your recent stay in Amman, as well for taking the time to write about your stay experience,

The team of Crowne Plaza Amman are Pleased to hear that you have enjoyed your stay with us and looking forward to welcome you again at soonest.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2012

The hotel was the highest upgrade in the options for a long weekend package to Jordan, including Petra. The hotel is very tired and badly in need of some affection. The breakfast was excellent. The reception and bell staff were rude, unhelpful and inefficient. They even complained to our guide that we had not tipped the porters and we pointed out that was because they didn't touch our bags, everyone in the group and brought their own bags down. In London a hotel like this would be lucky to get two stars ,

  • Stayed: February 2012, traveled with family
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1  Thank SSSG49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded December 21, 2012

Dear Sir/Madam,

Greeting from Crowne Plaza Amman, Hope this well finds you well,

I would like to thank you for taking the time to write about your stay experience, which is the base for further improvement,

We do apologize for the unpleasant stay and rest assure that all points were treated seriously with the concern department and proper action have been set to avoid such inconvenience repeated in the future,

Thanks again for staying with us and looking forward to welcome you again at Crowne Plaza Amman to show different positive experiences.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

i stayed here 4 nights in november , the staff was very nice and food was good !
i was sick with a stomach flu and they sent me everything u can think to get better they were so sweet esp the room service people ,, i did have a problem with the house keeping the room was dirty and to them it was clean ! i dont know how if theres dirt in the sink and stains on the sheets thats clean , but they did fix the problem quickly which was good, there are many great hotels in amman i would suggest trying a different one , would not be returning here, i stayed at the hyatt in the beg of my trip and it was wonderful , hotels are a dime a dozen does not fit in my standards . but the staff was great!!!

  • Stayed: November 2012, traveled solo
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1  Thank rdiamonds12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded December 10, 2012

Dear Madam,

Greeting from Crowne Plaza Amman, Hoping this email will find you well,

I would like to thank you for staying with Crowne Plaza Amman, as well for sparing the time to share your stay comments and feedback,

We are pleased to hear that you have enjoyed part of our services and facilities, while few services were unpleasant and bothered your stay. We would like to thank for raising it up to our attention, and rest assure that your comments are seriously handled with the concern department and proper actions are set for further improvement

Please accept our apology for the unpleasant cause and we are looking forward to welcome you again at Crowne Plaza to show further improvements.

Regards

Bassam

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Reviewed November 26, 2012

Stayed two nights at end of group package tour. Comfortable room, though softer armchairs would have been good for relaxing reading. Very comfortable bed & bedding. Bathroom compact but well-appointed.

Outdoor pool closed for season; indoor pool good and ladies spa area splendid (jacuzzi, sauna, steamroom, jetshower - had it all to myself both visits). Pity it's a slippery, badly-lit, outdoor walk (down steps, across courtyard, up steps) to get to pool and spa area.

Hotel information doesn't tell you where anything is - top flooor restaurant, mezzanine floor for pool, etc. Also no mention of the free wi-fi (not under "I" for internet or "W" for wifi in the A-Z listing): it works well when you find it (faster connection available for payment). And for all the facilities, nowhere to buy stamps at 9.10 in morning on our departure (shop allegedly open 9am). (Postcards had to be sent from UK!)

Breakfast buffet the best of our trip, splendid variety for all tastes. Pity the evening buffet meal was not on offer either night (because weekend offseason?). You can apparently eat from any menu in any venue (or perhaps only because it was so quiet?), so after one meal in the top-floor Arabic restaurant where we were almost the only diners (watching the night-time view go in and out of the clouds), we ate from its menu in Jasmine Lounge the 2nd night and enjoyed watching the world go by including an incoming wedding party.

Nowhere to walk to, and nowhere near the historic/interesting areas of town - but our tour company presumably couldn't find appropriate standard of accommodation in a better location. Location probably ideal for business visitors, less so for interested tourists.

Room Tip: There are non-smoking floors.
See more room tips
  • Stayed: November 2012, traveled as a couple
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Thank PMDLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 28, 2012

Dear Madam,

Greeting from Crowne Plaza Amman Team, hope this will find you well,

I would like to take this opportunity to thank you for sparing the time to write about your experience at Crowne Plaza Amman,

We are too pleased and delighted to know that you have enjoyed your stay with us, whilst addressing all valuable comments in your review with concerns area for further improvement and better guest experience,

Thanks again and the team looking forward to welcome you again at Crowne Plaza Amman.

Regards

Bassam

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Reviewed November 12, 2012

I stayed for 2 days for a business in a standard room in November. I have to say that the rooms need improvement especially the carpet should be replaced. The food is really poor compared with other 5 star hotel but overall the hotel is ok to stay for a couple of days for the excellent location.

  • Stayed: November 2012
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Thank Mukhtar75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 18, 2012

Dear Mr. Mukhtar,

Greeting from Crowne Plaza Amman, Hope this will find you well,

I would like to take this opportunity to thank you for choosing Crowne Plaza Amman for your recent visit to Jordan, as well, for taking the time to share your stay experience,

We do apologize for the unpleasant stay and rest assure that your comments has been addressed seriously and proper action has been set accordingly,

We are looking forward to welcome you soon at Crowne Plaza Amman to show further improvement towards your comments .

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

The one thing I will remember about this Hotel is that the Bed I had was super soft and I had a great sleep in a quiet room. I stayed at this Hotel as part of a tour group and others on the tour found the same. We used the Hotel as a base to Tour Amman and the local area leaving and returning by Coach, the only meals I had at the Hotel were the Breakfasts which were satisfactory to start the day. Staff in the Restaurants and on arrival were very helpful.

  • Stayed: October 2012, traveled solo
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Thank rayeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 10, 2012

Dear Sir,

Greeting from Crowne Plaza Amman,

Its a pleasure to know that you have enjoyed your stay with us, as well I would like to thank for sparing the time to write about your stay experience.

Looking forward to welcome you in Amman the soonest.

Regards

Bassam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Amman

Address: King Faisal Bin Abdul Aziz | 6th Circle, Amman 11195, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Amman
#3 Spa Hotel in Amman
#6 Business Hotel in Amman
Price Range: $144 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Amman 5*
Number of rooms: 279
Official Description (provided by the hotel):
World-class service in a state-of-the-art hotel in Jordan's thriving capital. Overlooking the white city of Amman, the stunningly situated Crowne Plaza Amman hotel is an acclaimed destination for business trips and family visits to Jordan. Our prestigious location in the 6th Circle places you close to corporations and trendy mall, and just 10 minutes from Amman's Citadel, Roman Theater and Souq Zara. We are the closest 5-star hotel to Queen Alia International Airport, 35 minutes away. The hotel offers event and wedding facilities unrivaled in Amman, from graceful Nabatean Ballroom to the innovative Royal Tent marquee. Enjoy complimentary Wi-Fi with one of the highest speed internet access in town, a 24-hour Business Center and a staff that prides itself on anticipating guests' needs, you can expect a business experience that is seamless and stress free. Take a leisurely swim in our totally new heated outdoor hydro-pool during summer season or enjoy winter activity in our heated indoor pool during winter (age 16 and above). Re-energize in The Spa with its saunas, steam baths or with a massage and beauty treatment in one of 12 exclusive cabins. Watch the world go by over coffee and shisha in street side Café Vienna. The juiciest steaks in town await in V Lounge & Restaurant. The best views and Syrian cuisine are in rooftop Al Halaby. Explore Jordan with the help of our Concierge. Whether you visit Petra, Jerash or the Dead Sea, you can be sure of a warm welcome on your return to the Crowne Plaza Amman. ... more   less 
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Also Known As:
Crowne Plaza Amman
Amman Crowne Plaza

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