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“Located for business rather than tourists; splendid facilities and breakfast”

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Crowne Plaza Hotel Amman
Ranked #3 of 150 Hotels in Amman
Reviewed November 26, 2012

Stayed two nights at end of group package tour. Comfortable room, though softer armchairs would have been good for relaxing reading. Very comfortable bed & bedding. Bathroom compact but well-appointed.

Outdoor pool closed for season; indoor pool good and ladies spa area splendid (jacuzzi, sauna, steamroom, jetshower - had it all to myself both visits). Pity it's a slippery, badly-lit, outdoor walk (down steps, across courtyard, up steps) to get to pool and spa area.

Hotel information doesn't tell you where anything is - top flooor restaurant, mezzanine floor for pool, etc. Also no mention of the free wi-fi (not under "I" for internet or "W" for wifi in the A-Z listing): it works well when you find it (faster connection available for payment). And for all the facilities, nowhere to buy stamps at 9.10 in morning on our departure (shop allegedly open 9am). (Postcards had to be sent from UK!)

Breakfast buffet the best of our trip, splendid variety for all tastes. Pity the evening buffet meal was not on offer either night (because weekend offseason?). You can apparently eat from any menu in any venue (or perhaps only because it was so quiet?), so after one meal in the top-floor Arabic restaurant where we were almost the only diners (watching the night-time view go in and out of the clouds), we ate from its menu in Jasmine Lounge the 2nd night and enjoyed watching the world go by including an incoming wedding party.

Nowhere to walk to, and nowhere near the historic/interesting areas of town - but our tour company presumably couldn't find appropriate standard of accommodation in a better location. Location probably ideal for business visitors, less so for interested tourists.

Room Tip: There are non-smoking floors.
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  • Stayed: November 2012, traveled as a couple
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Thank PMDLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 28, 2012

Dear Madam,

Greeting from Crowne Plaza Amman Team, hope this will find you well,

I would like to take this opportunity to thank you for sparing the time to write about your experience at Crowne Plaza Amman,

We are too pleased and delighted to know that you have enjoyed your stay with us, whilst addressing all valuable comments in your review with concerns area for further improvement and better guest experience,

Thanks again and the team looking forward to welcome you again at Crowne Plaza Amman.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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723 - 729 of 961 reviews

Reviewed November 12, 2012

I stayed for 2 days for a business in a standard room in November. I have to say that the rooms need improvement especially the carpet should be replaced. The food is really poor compared with other 5 star hotel but overall the hotel is ok to stay for a couple of days for the excellent location.

  • Stayed: November 2012
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Thank Mukhtar75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 18, 2012

Dear Mr. Mukhtar,

Greeting from Crowne Plaza Amman, Hope this will find you well,

I would like to take this opportunity to thank you for choosing Crowne Plaza Amman for your recent visit to Jordan, as well, for taking the time to share your stay experience,

We do apologize for the unpleasant stay and rest assure that your comments has been addressed seriously and proper action has been set accordingly,

We are looking forward to welcome you soon at Crowne Plaza Amman to show further improvement towards your comments .

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2012

The one thing I will remember about this Hotel is that the Bed I had was super soft and I had a great sleep in a quiet room. I stayed at this Hotel as part of a tour group and others on the tour found the same. We used the Hotel as a base to Tour Amman and the local area leaving and returning by Coach, the only meals I had at the Hotel were the Breakfasts which were satisfactory to start the day. Staff in the Restaurants and on arrival were very helpful.

  • Stayed: October 2012, traveled solo
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Thank rayeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 10, 2012

Dear Sir,

Greeting from Crowne Plaza Amman,

Its a pleasure to know that you have enjoyed your stay with us, as well I would like to thank for sparing the time to write about your stay experience.

Looking forward to welcome you in Amman the soonest.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

Nice hotel, good sized room , big lobby, nice food , good service , bit slow in breakfast time but it is OK, variety of breakfast buffet is not matching the branded name , need little upgrade , hotel staff are hospitable and friendly , need to improve only the breakfast service and variety, food in the lobby is delicious and the service is efficient , the rooms amenities are OK , need to check the hidden lamp over the window it goes off and on many times , my laundry bags and list where never replaced in my room since I used them from day one , I got the newspaper once but nothing for the other 2 days although I am priority club member .

Room Tip: the room is OK around 28 to 32 SQM
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  • Stayed: October 2012, traveled on business
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Thank hanymaroun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded November 4, 2012

Dear Mr. Hany,

Greeting from Crowne Plaza Amman,

I would like to take this opportunity for thanking you for choosing Crowne Plaza Amman for your recent stay in Jordan, as well for sparing the time to share with us your stay experience.

The valued comment you have mentioned are highly appreciated and they are the base for further improvement, please rest assure that those comment will be treated seriously and proper action will be set accordingly to avoid such comments repeating on the future,

Again, Thanks for you and looking forward to welcome you again at Crowne Plaza Amman.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2012

I'm a HIG Group Priority Club Platinum member and recently stayed at this property Oct 20-24th on business and can't say enough about how well they treated me, excellent room/conveniences and really enjoyed the Roof Top Members Lounge for Breakfast & Afternoon Drinks.

The Front Desk Staff & Management were also very helpful and polite as was all the staff and I found the Lobby Bar and V Bar had great service and attitude.

All the staff were very friendly and helpful and can't say enough about the place as I have over 1Mn points and in fact used points for the trip and also wish to compliment Priority Club on the ease of booking using same NEVER a fuss or hassle booking rooms on Reward Points.

I'll be going over again on a frequent basis on business and will definitely stay there again as it's convenient and easy to get to/from meetings.

Well Done Crowne Plaza Amman!!

  • Stayed: October 2012, traveled on business
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Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded October 30, 2012

Dear Mr. John,

Greeting from Crowne Plaza Amman, Thanking you for choosing Crowne Plaza Amman for your recent stay in Jordan,

Its pleasure to hear that you have enjoyed your recent stay with us, which is the base to encourage the team for more enhancement for the service provided.

Looking forward to welcome you soon at Crowne Plaza Amman,

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Well the face-lift started in only 2 floors (third and fourth), but comes at an added price! Other than that it is as expensive as other better coices, so there isn't really an advantage in staying there, also the staff V-Lounge (pub and steakhouse) are not well trained, and twice I get the wrong order! It is not a smoker-friendly hotel, also my suggestion of putting a bench by the entrance for smokers to sit was alway ignored. The coffee-shop needs an urgent re-painting/re-lighting as it is ver dull to the extent of putting guests like me in a depressive mood.

  • Stayed: October 2012, traveled solo
    • Value
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Thank HazemHussein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded October 30, 2012

Dear Mr. Hazem,

Greeting for Crowne Plaza Amman.

I would like to thank you for sparing the time to share with us your experience about the recent stay at Crowne Plaza Amman,

I do apologize for the unpleasant stay experience and rest assure that all comments will be seriously addressed for proper action to avoid such comments repeating again,

Again, sorry for the dissatisfaction and convenience cause and looking forward to welcome you again at Crowne Plaza Amman to show further improvement and better satisfaction.

Please let me know if i can at your disposal for any further query you might need.

Regards

Bassam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2012

This is the second time I have stayed in Crowne Plaza in Amman -- once in March 2012, and now again in October 2012 -- both stays a week or more. With Ambassador Platinum status and having brought 9+ other coworkers with me on both trips, the management comped most of us with complimentary R Floor lounge access, and a complimentary breakfast buffet. Rooms were a bit on the small side, and appeared to be somewhat weathered, but they were adequate for our needs. Service in the rooms, at the lounge and at breakfast was responsive, and management did follow up to check our satisfaction level. While the rooms might not be as spacious or as nice as Intercon-Amman, the service here is MUCH better than that other IHG establishment. I would definitely stay here again.

Room Tip: If Priority Club Gold or above, be sure to mention at check in -- you may be eligible for upgrades/c...
See more room tips
  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Doug S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassam H, Manager at Crowne Plaza Hotel Amman, responded to this reviewResponded October 23, 2012

Dear Sir,

Greeting from Crowne Plaza Amman, hoping this will finds you well,

I would like to thank you for chosing Crowne Plaza Amman for you recent visit to Jordan, as well for sparing the time to write about your stay experience, which is the base for further improvement,

It a pleasure that you have enjoyed your stay and back home with good and satisfied stay,

The team here are looking forward to welcome you again and will spare no efforts to make your stay an enjoyable one.

Regards

Bassam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Amman

Address: King Faisal Bin Abdul Aziz | 6th Circle, Amman 11195, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Amman
#3 Luxury Hotel in Amman
#6 Business Hotel in Amman
Price Range: $144 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Amman 5*
Number of rooms: 279
Official Description (provided by the hotel):
World-class service in a state-of-the-art hotel in Jordan's thriving capital. Overlooking the white city of Amman, the stunningly situated Crowne Plaza Amman hotel is an acclaimed destination for business trips and family visits to Jordan. Our prestigious location in the 6th Circle places you close to corporations and trendy mall, and just 10 minutes from Amman's Citadel, Roman Theater and Souq Zara. We are the closest 5-star hotel to Queen Alia International Airport, 35 minutes away. The hotel offers event and wedding facilities unrivaled in Amman, from graceful Nabatean Ballroom to the innovative Royal Tent marquee. Enjoy complimentary Wi-Fi with one of the highest speed internet access in town, a 24-hour Business Center and a staff that prides itself on anticipating guests' needs, you can expect a business experience that is seamless and stress free. Take a leisurely swim in our totally new heated outdoor hydro-pool during summer season or enjoy winter activity in our heated indoor pool during winter (age 16 and above). Re-energize in The Spa with its saunas, steam baths or with a massage and beauty treatment in one of 12 exclusive cabins. Watch the world go by over coffee and shisha in street side Café Vienna. The juiciest steaks in town await in V Lounge & Restaurant. The best views and Syrian cuisine are in rooftop Al Halaby. Explore Jordan with the help of our Concierge. Whether you visit Petra, Jerash or the Dead Sea, you can be sure of a warm welcome on your return to the Crowne Plaza Amman. ... more   less 
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Also Known As:
Crowne Plaza Amman
Amman Crowne Plaza

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