As this was my first trip to Amman and I landed at 2.30am, I organised the hotel to collect me from the hotel, right from the start of my booking, the hotel staff were more than helpful and polite, nothing was too much trouble.
They even came out of the hotel to look for me when I got lost trying to find the hotel after I had been out exploring the next day!
I stayed in a studio room, it was spotless and a very good size, all the furniture was in good order and modern, the bed was probably one of the most comfortable I have slept in.
Yes I would say it was a little noisy, but I find that as standard in the Middle East, I just used ear plugs and slept fine.
My only niggle would be the breakfast offering, it was quite limited, but I only ended up having breakfast one morning at the hotel, the rest of the time I went in search of cafe's, so it didnt bother me and in the grand scheme of things it wasnt such a big problem.
The hotel is located in a good location, and walking distance to the Roman Ampitheatre and Souks, I found the Wild Jordan Cafe great for breakfast, alongside Turtle Green tea shop just up the road from the hotel. The Armenian restaurant and Q restaurant (there specialty Camel Burger) were great finds, and very reasonably priced, the waiting staff were excellent and so was the food, they were also on Rainbow St.
It was also very easy to take the Jett Bus to Petra, and I did so, for a day trip, the bus cost return was 18JD, I took a taxi to the bus station for 5JD (which the hotel booked for me) the bus left at 6.30am (taking 3 hours including a quick stop for refreshments), it was very well organised and the staff were friendly and helpful.
I'd also recommend hiring a taxi to take you to the Dead Sea, Myself and a friend paid to use the Movenpick resorts facilities for the day, we floated on the Dead Sea and covered outselves in mud and baked in the sun, with the day price admission (50JD) this includes a buffet (the food was excellent, lots of fresh salads, grilled meats and desserts, we both went back 3 times to fill our plates). Then we carried onto the Ma'in Spring waterfall, totally magical place, we opted to use the main waterfall as the smaller one was 45 degrees and we found it too hot.
I ran out of time to see everything but I would deff return to Jordan and stay at Heritage House again, and would recommend it anyone, yes its not a 5 star hotel, but for the price you pay its amazing value for money.