I am a regular guest at Ibis worldwide especially in Dubai, but the experience i witnessed at Ibis Hotel Amman was really disappointing and unusual from an Accor Chain Hotel.
I booked one twin beds room for my and my sister in October 2013 through ibishotel.com and i made it very clear to that i booked a twin beds room, however and when we received the reception, the lady at the reception told me that they dont have any twin beds room left and they will give a king bed room, i told her no way because im not travelling with my sister and not my wife and that's not my problem because i have already booked the room that i require online.
She kept us waiting for around 20 minutes to find a solution by calling her management, eventually they have decided to give us 2 separate rooms till the next day and until they have one twin bedrooms vacant.
We agreed and went to our rooms, later on same night i receive a call from the reception telling me that the twin bedroom is ready and that we should move there, i told the receptionist its fine but we were prepared to move the next day only as were extremely tired after the flight, she said no we have to move now, then i went down stairs to the lobby and the same lady told me that we still keep the rooms for tonight, i said it's fine then.
Next day we were coming back to the hotel and the same receptionist saw entering the lobby and called me from her place in a very load and a rude voice to come to the reception just to tell me that the twin beds room is ready and we have to move there, i said it's fine and we did shift to the new room.
The bottomline is why should any guest bear consequences of some internal mismanagement by the hotel? is this the policy of Ibis to make the guest satisfied in 15 Minutes?
Another thing i spotted and i took some snap shots for which you can see here, was the food trays from the room service kept in the walkways for more than 24 hours! when i told the receptionist about it, the guy told me oh yeah sir i know about and i saw it my self but i was handling another guest and i couldn't do anything about it, yeah i told the service to handle it but i guess they didn't go there to collect it yet!
And of course this is not a splendid scene especially when the expiring food smell starts.
Even the security guy outside was giving me the hints of a beggar to get some tips, now if the security personnel seeks tips? doesn't this jeopardize the hotel security in general?
Obviously, i will not visit this hotel again and i won't recommend it to any of my friends travelling to Jordan.
- Official Description (provided by the hotel):
- Mr. Jason Crowther, the General Manager of ibis Amman hotel, would like to welcome you for business or leisure trips. Ibis Amman is located in the heart of Amman city center. The hotel is well noted for comfort, modernity and excellent value for money. Located only 30 minutes away from Queen Alia International Airport and in the heart of a business and leisure district. Suitably close to shopping centers, restaurants & corporate offices, ibis Amman is your ideal destination. ... more less
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- Also Known As:
- Ibis Amman Hotel Amman