Yourway Tours was helpful from initial contact to the resolution of a luggage issue with Ben Harim Tourism. I asked a million questions as we planned our two week trip in late November, early December 2013. Each was answered promptly and fully. We had to make adjustments as we tried to fit more and more into the itinerary. I would write and email and always received a response within a couple hours which is amazing considering the time distance. I teased Achiad saying he must sleep with the computer. What they organized, both the tours and the hotels, worked out perfectly.
One needs to understand though, that Yourway is a conduit for Ben Harim who conducts the tours. Here is where there can be issues. We took eight Ben Harim tours in Israel and another to Petra in Jordan with another company, Nebo Tours. The Jordan component was perfect. For the most part, the Israel tours went well also. My evaluation was two five-star tours, five four-star, and one that was less than satisfactory. Guides are key, beyond even the itinerary. We had one bad one our entire trip.
If planning a trip to Israel or Jordon, I would heartily recommend contacting Yourway. Their support was top notch. Their attention continued after we returned to the USA and dealt with the aforementioned luggage problem. They could not have been more caring and professional.
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