We have been so disappointed with our stay at Berdichevsky.
We already had a bad feeling when we called to ask whether we could have an early check in. The receptionist was extremely unfriendly and told us that it was impossible as the hotel was full. We called back the night before to double-check, and somebody much more agreeable told us that there were 2 people leaving early, and that therefore we might be able to check in around 9am. When we landed in Tel Aviv, after a red eye flight, we called back again to check, and the 1st receptionist we had talked to litterally yelled at us, telling us that she had already said we could not check in early. Nice way to welcome us on the Israeli soil.
I asked to cancel the room, and she said it was not possible as it was last minute - fair enough. When we came back later that day to check in, we learned that our room had indeed been cancelled, without giving us any notice of course. We had to rebook the room to stay there for 1 night. Nobody ever apologised.
The service was overall a disaster throughout our stay; e.g., the breakfast waiters were treating customers like prisoners, yelling a yes or no to questions or requests. The hotel does look nice, but the people working there are just a disgrace - especially given the standard of the hotel.
Stay away unless you want to have a jail-like experience!
- Official Description (provided by the hotel):
- Hotel B Berdicevsky is a brand new 23 room boutique hotel, ideally located steps from Rothschild Boulevard on a quiet street in the heart of Tel Aviv's cultural center. Catering to the lifestyle-driven traveler, we offer a unique Tel Aviv boutique experience for those who seek the luxury and service of a large hotel chain, with the charm and customized service of a small boutique hotel. Our attention to detail extends from round-the-clock professional and personalized service, to our intimately sized, yet comfortable and lavishly appointed rooms.We invite you to be our guest. Experience our lifestyle. ... more less
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