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Sheraton Tel Aviv
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Reviews (1,708)
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Reviewed March 5, 2010

Stayed at the Sheraton TLV for 6 nights this week and found the quality of service there there very varied.

Check in (early morning) was marred by probably the worst welcome you could get. The "Night Manager" was in a foul mood, perhaps because he was on his own when loads of people from the morning European flights were checking in (including plenty of airline staff). He denied the booking stated early arrival and initially wanted to charge for the extra hours and promptly sent me back to the queue. Eventually he got around to actually giving us a room (which had a welcome package for another guest).

As with other guests (who returned in droves to reception) the key cards were not working, neither was it the room requested but after 8 hours of flying all I wanted was a bed.

Room was changed later to xx10 with a beautiful view of the sea. The rooms itself are nothing special, neither are the beds (more akin to Holiday Inn circa 1980s), bathrooms are small with the usual simple toiletries, nothing fancy at all.

Housekeeping was ok, though regular vacuuming might need to be added to their task list.

The best assets of the hotel are the club lounge staff: very friendly and helpful. The lounge itself is well stocked and food (middle of the road quality, breakfast limited choices and always the same food which after 6 nights is very dull) and drink is plentiful. At times it can get a bit busy with large US groups congregating ("Look they have Jewish subtitles on TV" ). Gotta say the lounge staff are in stark contrast to the rest of the staff.

Location wise the hotel is definitely a good choice and everything can be reached easily on foot. If ordering a taxi though insist on meters as the taxis parked outside will screw you on the "fixed" rate. Found that out when a fare from the hotel cost 60 NIS and on the way back metered it cost 25 NIS.

Check out again was not great. The "Concierge" could not care less how the stay was.

Overall the hotel shows its age and could do with a serious refurb. It is dull and drab on the inside and definitely does not have a luxurious feel to it. Considering it is not cheap it is just about tolerable as a choice. Most of the staff really need some further training in hospitality.

  • Stayed: March 2010, traveled as a couple
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3  Thank starflyergold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv, responded to this reviewResponded April 13, 2010

We appreciate your feedback and regret to learn about your disappointing check-in experience and check out experience. Our staff is committed to extend a warm and welcoming reception to all our guests, and we are sorry that we did not meet your expectations.

The Sheraton Tel Aviv underwent extensive renovations during the last 3 years, and all the rooms have been outfitted and offer the luxury and comfort featuring the Sheraton Sweet Sleeper Bed and the Sheraton “Shine” bathroom amenities. Our hospitality team is committed to provide our guests with the best service and we hope to exceed your expectations during your future visits.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2010

The hotel is in a good location about half way between the new and trendy port area and Jaffa with a long promenade along the seafront which is ideal for walking and people watching. However the Hotel itself is beginning to show its age with tiny bathrooms and basic facilities even in the expensive Tower rooms which we occupied. The beds are comfortable but quite small as they don't offer 'king size' ones. The Towers club floor is staffed by friendly and helpful concierges but is relatively uninviting and the food which is put out throughout the day of mediocre quality. In particular the choice at breakfast is considerably less than a typical israeli breakfast although the choice and quantity is considerably better in the main dining room. However this suffers from over crowding and the most appalling hotel carpet I have ever seen! Having said that the restaurant staff were better than average and the Friday night dinner excellent as was the New Years party we attended. As it was winter the pool area was deserted although the Beach opposite the hotel was more inviting especially when the sun shone. For a small charge sun beds and umbrellas were available and even in December the sea was warm.I think the hotel is more suited to businessmen than tourists but overall it was quite good but let down by the bathrooms and a somehat tired and shabby restaurant.

  • Stayed: December 2009, traveled as a couple
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1  Thank Masterspy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv, responded to this reviewResponded April 8, 2010

Thank you for comments regarding the Sheraton Tel Aviv on Trip Advisor. The Towers guestrooms are newly renovated and feature Mediterranean colors, Sheraton Sweet Sleeper Bed, Nespresso machine and 32" LCD TV. We pamper our Towers guests with Bliss by Sheraton bathroom amenities.
We have taken up your comments regarding the food in the Towers Lounge with our Chef and F&B Manager, who will ensure an improved menu in the Towers Lounge.
Thank you again for your constructive comments and look forward to welcoming you back to the Sheraton Tel Aviv Hotel & Towers.
Yours sincerely, Jane Yacoubzadi

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Reviewed February 14, 2010

Just spend 2 nights there and overall a very nice stay. Clean and good service. Towers lounge was always open with something to eat and drink. Friendly service too.

  • Stayed: February 2010, traveled on business
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Thank HK8188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2010

Modern American style chain hotel located in the center of Tel Aviv right on the Mediterranean. About 20 minutes from the airport ($40 taxi ride.)

Average sized room with good amenities -- coffee maker, hair dryer, Bliss products in the bathroom, flat screen TV with a variety of cable stations, standing balcony (amazing view!), work desk and an area for sitting also an ironing board and iron. Complementary bottle of water each day and turn down service which was nice. Bathroom a bit on the small side but nice fixtures, plenty of towels, nice products, etc. Room had plenty of storage space (large closet, shelves, large drawers and in room safe.)

Extensive breakfast served in beautiful room overlooking the sea.

Beach access from hotel: you need to cross over a somewhat busy street but there is a cross walk a few yards from hotel. There are no hotels directly on the beach side of the street so no matter where you stay you’ll need to cross the road to get onto the beach promenade or beach. Visited in Winter so can’t speak to beach services.

Hotel courtyard has waiting area for taxis which is convenient. Only a few blocks walk to main area in Tel Aviv (and only a block to bank with ATM machine and another block to am/pm convenience store.)

Excellent staff very helpful at check in and for advice about getting around, restaurant staff also pleasant and friendly.

Hotel has a high end Mediterranean restaurant on site as well as an extensive health spa. Hotel also offers room service and has a varied menu.

Took a fellow TripAdvisor’s advice and signed up for Sheraton reward program before arrival -- was upgraded to a “Club Level” room which also gave access to a nice lounge on the 7th floor with snacks, drinks and internet access.

Got a good deal through the Sheraton Web site but I did visit during off season.

Great stay, convenient, comfortable hotel with a good staff and central location.

(Found an excellent English speaking cab driver who took me on a few day trips and was very reasonble. E-mail for contact details.)

  • Stayed: February 2010, traveled solo
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1  Thank CMMNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2010

The rooms were good, but not Ritz Carlton level. Stayed on the 7th floor and had access to the Club Room which is a nice amenity, but then again, most hotels in Europe give you breakfast.. The lobby bar was friendly but didn't try any of the restaurants.

  • Stayed: January 2010, traveled on business
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Thank KenNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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