I stayed at this property almost every weekend for 4 months this year. I want to give it 3.5 stars, but 3 stars is the closest option on TripAdvisor to what I experienced. Quick summary:
Pros: by the beach, Starwood property (so you can get valuable SPG points), better standard of service than other hotels in Israel
Cons: poor customer service by global standards, Shabbat menu restrictions, kosher menu, pricey
Some more detail: This is a decent hotel in a city without too many really good hotel choices. My rating here is based on global standards, comparing this property with other properties in the US, UK, Brazil, Indonesia and elsewhere. The hotel is very close to (but not on) the beach. The renovated rooms (e.g. floors 3-6, 17-18) are good, but the non-renovated rooms are pretty bad (old carpeting, strange color choices, feels like a motel room). Service is inconsistent: for instance, when I call to find out till what time I can drop off laundry on a Friday morning, I'm told it's possible till 9am, 9:30am or 10am, depending on who I'm speaking with. About once every weekend, someone tries to enter my room without first knocking, which is completely unacceptable for a 4-star hotel. The regular room service menu is offered till 11pm, but more than once I've called at 10:55pm to be told that the chef has already left - again, unacceptable by international standards. I have Platinum status with SPG, but at check-in this never shows up initially, so they welcome me as a Gold guest - I have to ask them to double-check and then they verify I am Platinum. The automatic entrance and exit gates for the parking never works, even after the parking attendant enters my room number manually and swipes my room key while exiting the parking lot. Again, a basic issue that should have been fixed months ago. Executive lounge on the 18th floor is not bad - they always have drinks and dessert, and the food is not bad. Breakfast buffet is good by Israeli standards, but is bad for international guests as it is a kosher menu (no ham, sausages or bacon, for instance). The hotel's price point is significantly higher than other 4-star hotels in Tel Aviv (such as the Crowne Plaza City Center) - I still stayed at the Sheraton, but only because I was getting SPG points and my company was willing to pay for it.
- Official Description (provided by the hotel):
- Sheraton Tel Aviv sits on a prime beachfront location, right in the heart of the city, a step away from Tel Aviv's top restaurants, bars, markets and shopping center. Stay connected with complimentary in-room and public spaces wifi. Whether you're staying for business or leisure our lovely staff is here to make sure you'll have a wonderful stay. ... more less
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- Also Known As:
- Tel Aviv Sheraton