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“Nice hotel in a great location” 4 of 5 bubbles
Review of Sheraton Tel Aviv Hotel

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Sheraton Tel Aviv Hotel
Ranked #39 of 98 Hotels in Tel Aviv
Certificate of Excellence
Istanbul
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice hotel in a great location”
4 of 5 bubbles Reviewed November 18, 2011

Its a very nice hotel in a perfect location of town. The rooms are a little small.

  • Stayed October 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cdemirer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, June 11, 2013
Dearcdemirer:
Thank you for the positive comments regarding our hotel. We are happy to read that your enjoyed your stay and nice location of the hotel.
We thank you for staying with us and look forward to seeing you again in the near future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,374 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Cupertino, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 14, 2011

The title says it all... The beach is just a few steps away, the rooms are very nice, the breakfast buffet is amazing. And yet, the service experience is hit-and-miss, and when it's a miss, it's usually a repeated miss. It seems the personnel here doesn't follow through when they need to fix a problem.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ioannis_K11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, November 17, 2011
Dear Ioannis_K11:
Thank you for your feedback your kind compliments regarding the breakfast buffet and rooms.
We apologize for the service shortcomings you encountered during your stay and the inconvenience caused to you.

We look forward to welcoming you back to the Sheraton Tel Aviv in the future.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 7, 2011

The Sheraton is a very nice hotel as close to the beach as you can get. I stayed there with my wife for a few nights during our two-week trip to Israel. We only ate one meal in the hotel, which was on a Saturday morning. The kitchen was only serving cold meals due to the Sabbath, so it wouldn’t be fair to rate the restaurant. We had full access to their business centre, which came in handy when I needed to print some information before checking out. I paid for the room in advance using Aeroplan points, which presented a bit of a problem, but the booking department eventually sorted it out. Parking is a bit awkward because the hotel sits between two one-way streets. It takes 5-10 minutes to drive from the parking lot (at the back of the hotel) to the lobby at the front. Great casual restaurants on the beach across the street.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cnate22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 4, 2011

surprising great service from the hotel staff, especially the Tower business lounch team
Hotel manager is accessible and attentive!! Non typical expected " local service".. or things might have changed..
Great location as well on teh beach!
Great experience, highly recommended!!

  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EDWHongkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, November 8, 2011
Dear EDWHongkong:
Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time at the Sheraton Tel Aviv Hotel & Towers and we hope to see you again very soon for your next stay in Tel Aviv.
Yours sincerely,
Jane Yacoubzadi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
408 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 bubbles Reviewed November 3, 2011

Recently spent two nights at the Sheraton Tel Aviv during a business trip and the overall impression was ok.
As SPG Platinum member I got upgraded to a Towers room with access to the very nice Towers lounge with great views and a good selection of food and beverages for breakfast and during the evening. The service in the lounge was friendly, but rather slow - it seems that they were a bit understaffed.
The room itself was very hot upon arrival with the sun heating it during the day and the AC only working after entering the room. It took quite a bit until it was cooled down. The view was great, the balcony nice, but the room was probably one of the smallest, maybe comparable to a Paris hotel. It was well maintained though and I did enjoy the coffee maker as well as evening chocolates and a fruit platter.

The breakfast buffet was outstanding with great service. Highly recommended...

Overall, this is one of the older Sheratons with ok amenities and services, but definitely not outstanding.

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SFLeonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, June 12, 2013
Dear SFLeonce:
Thank you for your kind compliments regarding your stay at the Sheraton Tel Aviv. It was nice to hear that as SPG Platinum member you enjoyed the upgrade to the Towers section and use of the towers lounge facilities.
We thank you for staying with us and look forward to welcoming you back to the Sheraton Tel Aviv.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paramus, New Jersey
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed November 2, 2011

Naturally, when I stayed here, I expected this place to be great and for the most part it fulfilled my expectations. In Israel, many of the hotels do not have the best amenities and are not the cleanest I have seen. In that regard, the sheraton was really great. The location was phenomenal, with a fantastic, clean, and vibrant beach only steps from the hotel. The room was average to above average with old looking carpet. The service was quite honestly bad. The front desk clerk saw me standing in front of him for 5 minutes and was on the phone, but didnt care to tell me that his desk wasn't open until he got off the phone. We requested the bell captain to call us a large van cab for us to go the airport 1.5 hrs in advance but we were stuck waiting and nearly missed our flight. The best thing about this place was the breakfast buffet. Great eggs, pancakes, fresh juices and israeli specialties.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank RSHAH26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, November 8, 2011
Dear RSHAH26:
Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you found the Sheraton experience to be great and for the most part it fulfilled your expectations.
We reviewed your comments regarding our service shortcomings at the front desk, and for this we would like to apologize to you.

As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues.

Again, thank you for the comments, and hope to see you in the near future.

Yours sincerely,
Jane Yacoubzadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pennsylvania
Level Contributor
137 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed October 27, 2011

We stayed one night at the hotel and everything first-rate. The staff was helpful, friendly and knowledgeable. The rooms were clean and modern. I especially liked the individual reading lights above the bed.
The free breakfast buffett as fantastic, with different counters hosting various cuisines. They had an omelet station and, of course, bagels and lox.
The hotel was right on the beach and the sunset from our room was breath-taking. I felt completely at home. I would recommend this hotel to anyone.

  • Stayed October 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jeffmd49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonTelAviv, Public Relations Manager at Sheraton Tel Aviv Hotel, responded to this review, November 2, 2011
Dear jeffmd49:
Thank you for the positive review of our hotel. We are very happy to know you your found our service and staff at first rate, enjoyed your time at the Sheraton Tel Aviv Hotel & Towers.
We hope to see you again very soon for your next stay in Tel Aviv.
Yours sincerely,
Jane Yacoubzadi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tel Aviv Hotel

Property: Sheraton Tel Aviv Hotel
Address: 115 Ha-Yarkon, Tel Aviv 6357303, Israel
Phone Number:
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Tel Aviv
#14 On the Beach Hotel in Tel Aviv
#18 Business Hotel in Tel Aviv
#20 Luxury Hotel in Tel Aviv
#21 Family Hotel in Tel Aviv
#35 Romantic Hotel in Tel Aviv
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Tel Aviv Hotel 5*
Number of rooms: 318
Official Description (provided by the hotel):
Sheraton Tel Aviv sits on a prime beachfront location, right in the heart of the city, a step away from Tel Aviv's top restaurants, bars, markets and shopping center. Stay connected with complimentary in-room and public spaces wifi. Whether you're staying for business or leisure our lovely staff is here to make sure you'll have a wonderful stay. ... more   less 
Reservation Options:
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Also Known As:
Tel Aviv Sheraton

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