We had stayed at this hotel each year for the past 3 years (when it was previously the Sheraton Moriah and then the Leonardo Tel Aviv), and had grown increasingly frustrated as the quality of the hotel and the staff declined each year, and vowed to stay at a different hotel this year. Then we read the other reviews that discussed all the positive changes that had occurred here, and decided to give it another try for our 9 night stay as we love the location of the hotel, right on the beach and central to everything in Tel Aviv.
From the moment we arrived, we were amazed by the transformation the hotel and staff had undergone. We were quickly greeted by parking attendants (in the previous visits they were hard to find) as well as a Captain who oversaw the unloading of our bags and check-in. We also noticed the hotel manager supervising the staff in the lobby, a good sign of things to come, since in the old hotel the staff always seemed disorganized. The lobby has been beautifully remodeled and includes a comfortable bar and casual restaurant overlooking the beach. Elevators are still small, and can sometimes be overcrowded. Our room was very nice and clean, including a small balcony overlooking the beach and a comfortable queen size bed (although the bottom sheet was slightly too small and could not be tucked under the mattress). They smartly replaced the old worn carpeting which was difficult to keep clean given the beach location with bright wood floors, repainted the walls in a light color, and replaced the old heavy furniture with more streamlined built-ins which makes the room seem larger even though the size wasn’t altered in the renovation of the hotel. Bathrooms are still small but have been modernized including a great walk-in shower. Yes, the toilets are difficult to flush, surely someone can develop a way for this to improve as it wastes water to have to flush the toilet repeatedly. They also replaced the old entry doors with a new much thicker door which dramatically cuts down on noise from the hallway. We also found that the staff did a great job keeping the room clean, and were very polite and helpful.
The whole breakfast experience has improved remarkably. There used to be 2 dining rooms downstairs, 1 of which was small and cramped so everyone fought to get into the main room. They remodeled the whole floor so that there is now one large spacious dining room. They also reconfigured the buffet area so there is more room to maneuver. There are now separate areas for omelets and eggs, salads, smoked fish, cheese, freshly made waffles most days, and a separate coffee station where attendants make up cappuccinos and espressos to order. They even moved the baking ovens outside the kitchen where they are visible, so you can watch as they make delicious fresh pastry constantly. The staff was much friendlier and more helpful than they had been on our prior visits, and it was interesting to note that a manager was always present in the breakfast room overseeing the staff, something seldom seen in the old hotel.
Overall, this was a great experience and our most enjoyable stay yet in Tel Aviv. We found the staff extremely helpful at all times, and plan on staying there again on our next trip.
- Official Description (provided by the hotel):
- Herods Tel Aviv, ideally located near the Mediterranean Sea. Offers the magnificent elegance of the Herods brand. It combines the wonderful experience of today's luxury with the glamour of the magical Tel Aviv on the 1930's. ... more less
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- Also Known As:
- Tel Aviv Sheraton
- Sheraton Tel Aviv
- Sheraton Moriah Tel Aviv