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“Great Staff, Great location”
Review of Herods Tel Aviv

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Herods Tel Aviv
Ranked #56 of 103 Hotels in Tel Aviv
Reviewed October 25, 2011

We had stayed at this hotel each year for the past 3 years (when it was previously the Sheraton Moriah and then the Leonardo Tel Aviv), and had grown increasingly frustrated as the quality of the hotel and the staff declined each year, and vowed to stay at a different hotel this year. Then we read the other reviews that discussed all the positive changes that had occurred here, and decided to give it another try for our 9 night stay as we love the location of the hotel, right on the beach and central to everything in Tel Aviv.

From the moment we arrived, we were amazed by the transformation the hotel and staff had undergone. We were quickly greeted by parking attendants (in the previous visits they were hard to find) as well as a Captain who oversaw the unloading of our bags and check-in. We also noticed the hotel manager supervising the staff in the lobby, a good sign of things to come, since in the old hotel the staff always seemed disorganized. The lobby has been beautifully remodeled and includes a comfortable bar and casual restaurant overlooking the beach. Elevators are still small, and can sometimes be overcrowded. Our room was very nice and clean, including a small balcony overlooking the beach and a comfortable queen size bed (although the bottom sheet was slightly too small and could not be tucked under the mattress). They smartly replaced the old worn carpeting which was difficult to keep clean given the beach location with bright wood floors, repainted the walls in a light color, and replaced the old heavy furniture with more streamlined built-ins which makes the room seem larger even though the size wasn’t altered in the renovation of the hotel. Bathrooms are still small but have been modernized including a great walk-in shower. Yes, the toilets are difficult to flush, surely someone can develop a way for this to improve as it wastes water to have to flush the toilet repeatedly. They also replaced the old entry doors with a new much thicker door which dramatically cuts down on noise from the hallway. We also found that the staff did a great job keeping the room clean, and were very polite and helpful.

The whole breakfast experience has improved remarkably. There used to be 2 dining rooms downstairs, 1 of which was small and cramped so everyone fought to get into the main room. They remodeled the whole floor so that there is now one large spacious dining room. They also reconfigured the buffet area so there is more room to maneuver. There are now separate areas for omelets and eggs, salads, smoked fish, cheese, freshly made waffles most days, and a separate coffee station where attendants make up cappuccinos and espressos to order. They even moved the baking ovens outside the kitchen where they are visible, so you can watch as they make delicious fresh pastry constantly. The staff was much friendlier and more helpful than they had been on our prior visits, and it was interesting to note that a manager was always present in the breakfast room overseeing the staff, something seldom seen in the old hotel.

Overall, this was a great experience and our most enjoyable stay yet in Tel Aviv. We found the staff extremely helpful at all times, and plan on staying there again on our next trip.

Room Tip: In booking rooms here, you do need to pay attention to the various room packages they offer. While...
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  • Stayed: October 2011, traveled as a couple
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Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 11, 2011

We stayed in a renovated room on 14th floor. Great decor. Great TV. The bathroom was a bit on the small side but made up for this by its luxury feel.
It would appear that no modern toilets, in Israel or elsewhere, flush properly, but this one really did not want to flush anything away!
The breakfast was exquisite. Far better than any of the other 4/5 star hotels I have stayed at in Israel.
My only complaint relates to them wanting to charge USD 10 per use of a tiny gym with 2 machines and a few free weights. Admittedly, after I kicked up a huge fuss the manager let me in for free, but having to pay to use a gym is not what you expect in a hotel where you are paying USD 250-300 per night!
Over all, a great hotel with a vacation atmosphere. All the staff are very friendly.
I didn't see the unrenovated rooms (floors 1 to 7) so can't comment on them.

Room Tip: Rooms nearer the sea are MUCH nicer than those closer to the road that runs very close to the hotel...
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Stayed: October 2011, traveled as a couple
Thank StokeNewingtonN4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2011

We come to israel quite a lot so we thought it would be nice to stay somewhere diffrent and we heard that Herods had not been open long .The entrance lobby can only be described as a scene from Alfred Hitchcock's Birds, House of Wax and an artificial Orange Grove !!! We stayed in a club room (dont stay in the others ) the design was a total tacky mess. The main restaurant was another orange grove the interior designer must love his freshly squeezed. Good points breakfast very nice food tasty and hotel staff try there best

Room Tip: look at it first on the web
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  • Stayed: October 2011, traveled with family
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1  Thank harper18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2011

Very good position on the beach. The room was great, with a small balcony looking out over Tel Aviv. Breakfast fantastic, only one day we had to eat in a very cramped hall as the main breakfast room was closed. Pool adequate, but in the shade most of the day. Bathroom very small, and our toilet never flushed properly, even though we reported it on the first day. Very helpful staff in the lobby.Other than these few small things, a very good choice in Tel Aviv.

  • Stayed: September 2011, traveled with friends
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Thank roysergio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2011

We have spent one week in Herods and for most part our experience in this hotel was very positive. I do not wish to put anyone off this hotel as this is quite minor moan but I do have to mention couple of things we found a little bit annoying whilst staying there. We would be woken up each morning around 8.00am by the cleaners vacuuming the hallways (surely they could start with that a little bit later, after all people are on holiday and would like some rest in the morning), also cleaners would be knocking on the doors asking to clean the room regardless of the sign 'do not disturb' clearly displayed outside the door. The hotel's pool is nice but photos look better than reality, it is for most part of the day in the shade. This however didn't bother us as we loved the beach which is just outside the hotel and amazing, but for those who rely on the pool I would like them to know. Also they had major issue with drains and it was not pleasant spending time in the bathroom area, but this may be the case for the most of hotels in Tel Aviv?! Breakfast choice is really good and plentiful. Business lounge only has 2 pc's and you may not get a chance to use them as it is always busy but you can have a coffee, cakes, soft drinks and fruit all day (until 7pm) should you have this as a part of your deal with your room price. Make sure you ask to go on the roof at 18th floor and take some night photos of the Tel Aviv. Doors are normally open anyway. Location of this hotel is great for the beach and also exploring the city. Old Jaffa is approximately 30/40mins nice walking distance away and it is beautiful part of Tel Aviv.

  • Stayed: September 2011, traveled as a couple
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1  Thank NatBedenik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

Complete disappointment!
I waited an average of 15 minutes everytime I wanted to call reception to complain about lack of toilet paper, clogged toilet and television set out of order! By the way, nothing seemed bearable when it came to the bathroom ...

  • Stayed: September 2011, traveled as a couple
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Thank tizdaieni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, Guest Relations Manager at Herods Tel Aviv, responded to this reviewResponded October 5, 2011

Dear Guest,

Thank you for taking the time to write down your comments regarding your stay at the Herods Tel-Aviv hotel.

I would appreciate it if you could contact me directly at aviuh@fattal.co.il in order for us to further understand what was wrong in the room.

We would like to apologize for any inconvenience that has occurred during your stay with us.
However it is not likely that the toilet was clogged, the television was out and no toilet paper was available, all at once…

We continue to be committed to providing you and all of our guests with the highest standards of service and facilities and problems like you described are nothing I have heard of before.

We hope that you will choose to give the Herods Tel Aviv Hotel another chance upon your next visit to Tel Aviv, we would be very happy to see you visit us again very soon and to provide you with a rewarding experience

The Guest Relations Department
The Herods Tel Aviv Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2011

Stayed here for one night after Expedia had a one day sale on this property. Booked a club room to have access to the lounge and I was not disappointed. I spoke to Rottem in the lounge before arrival and she could not have been more helpful and friendly! She allocated us the room next to the 17th floor lounge which was fantastic, the staff in the lounge were so great, and there is a wide range of drinks and food available, as well as two PCs and a printer. The access to the beach is great, and the beach in this area is amazing. The breakfast was perfect, with a wide selection (and a very nice and helpful mashgiach-kosher supervisor)
Upon checkout, I asked them in the lounge to have the cases picked up from outside my room, and also my car brought round, when I got downstairs, it was all loaded in the car already…great service.

My only complaints are that the pool was closed, although I think that was a one off one day issue, and that to get back to the hotel from the beach, one has to go all the way round. Other then this it was a great stay, and I would definitely try and go back.

Room Tip: Take a club room, they are nicely refurbished and the lounge is worth it.
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  • Stayed: September 2011, traveled as a couple
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Thank David10Holiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Herods Tel Aviv

Address: 155 Ha-Yarkon, Tel Aviv 6345318, Israel
Phone Number:
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Tel Aviv
#20 Business Hotel in Tel Aviv
#20 Family Hotel in Tel Aviv
#23 On the Beach Hotel in Tel Aviv
#32 Romantic Hotel in Tel Aviv
#39 Luxury Hotel in Tel Aviv
Price Range: $180 - $3,262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Herods Tel Aviv 5*
Number of rooms: 324
Official Description (provided by the hotel):
Herods Tel Aviv, ideally located near the Mediterranean Sea. Offers the magnificent elegance of the Herods brand. It combines the wonderful experience of today's luxury with the glamour of the magical Tel Aviv on the 1930's. ... more   less 
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Also Known As:
Tel Aviv Sheraton
Sheraton Tel Aviv
Sheraton Moriah Tel Aviv

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