The hotel rooms have all been refurbed to a high standard, with proper walk in showers , large bathtubs, comfortable American-style beds (and bedding), plenty of power ports and good air conditioning. The views are fantastic and the soundproofing pretty decent. The customer service is also generally of a high standard when compared with the standard one generally receives in Israel and the place is spotless. It is expensive, but it is in an amazing location and you do get what you pay for. The rooms are not as quirky and fancy as some of the new boutique hotels, but they are a decent size and all have balconies, whereas the boutique properties tend to barely have enough room for the bed.
They are extremely good at acknowledging status, with Hilton Gold card holders getting club lounge access, free internet and upgrades where possible, as well as some lovely welcome chocolates and other goodies. The pool is open all year around, although it isn't heated so in the winter requires a little bravery! The food is excellent - breakfast buffet is particularly good!
The main issue I did have was that I left some loose change around the room when I went to breakfast, only to find that it had been taken by the housekeeper. On complaint she said that she thought it was a tip and claimed it had been left on my pillow which was untrue. The money reappeared the next day - so either use the safe or take your change with you unless you want to tip the maid. I've never had this problem in other hotels, but put it down to the individual rather than the hotel itself and it wouldn't stop me staying again.
Unless you are a Gold or Diamond member the internet is not free which I have a problem with in this day and age. The laundry charges are also extortionate (nearly $5 for a pair of boxers) so I have no idea who uses the service, or whether it's deliberately designed to put people off as they can't be bothered.
Criticism aside, if I was coming back to TLV, this would be my first choice..
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- Also Known As:
- Hilton Tel Aviv Hotel Tel Aviv
- Hilton International Tel Aviv
- Tel Aviv Hilton