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“3 star hotel with 5 star prices.....just saved by the breakfast buffet!!!!!”

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Dan Panorama Tel Aviv
Ranked #47 of 100 Hotels in Tel Aviv
Certificate of Excellence
London, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“3 star hotel with 5 star prices.....just saved by the breakfast buffet!!!!!”
Reviewed July 3, 2011

Great location and nice pool area with ample beds and towels......however, check-in took 35 minutes even with an online guaranteed resevation and another angry client was having a massive argument about her so called 'Executive Room'. We had booked a 'Deluxe', but DO NOT expect deluxe in any way shape or form!!! A bog standard basic room, very tatty with old scratched furniture. Bed ok and linen clean and the world tiniest balcony that was very dirty with fag buts on it. carpet stained and paintwork damaged, stains in bath and grubby plastic shower curtain....YUK!!! We asked to change but there was no other availability and it was late and we were tired (especially after the long check-in with no explantation).

First impressions are deceiving, public areas have been renovated and the lobby looks smart and clean. It also apppears from chatting to others around the pool that and 'Executive' room is the same size as a 'Deluxe' just slightly better decor and access to a lounge......but horrendesly more expensive and general opinion its not worth paying anymore for this option.
The pool/snack bar is another story in itself!!! Tired and dated with the world most miserable staff, think they flit between reception and snack bar!! Ice cream please? Answer....well we have them but you are not allowed to see them....we keep them behind the counter?????? so any kids trying to buy one have to be hoisted onto the food serving counter and tipped over the side just to see what they fancy. Ice at one end of the bar and water at the other...that makes sense...NOT!!! And god forbid you maybe ask for a portion of something on its own rather than as a huge meal. NO, this CANNOT BE DONE!!!!! Food was actually inedible and quite the most disgusting stuff ever churned out at exhorbidant prices!!!

Something positive to end on....they got the breakfast right!! Huge selection of just about everything you can imagine, cereals, breads, rolls, pastries, fresh waffles and pancakes made to order. Meats, cheeses, salads etc etc. Bit of a struggle to find someone to clear away previous guests breakfast remains and had to ask twice if the table could actually be cleaned with some spray but got there in the end!

All in all its not worth the money, stayed last time at the Hilton and although further out of town would we much much much preferred the whole experience. This place is trying to be something its not. Poor staff training, rude and abrupt receptionists....its like staying in a 3 star English hotel, do not be deceived by the 'finest hotel' remarks when you Google the place!!
Maybe they should actually refurb the whole place and not just half of it, take the staff on customer service training courses and then start to live up to the exaggerated claims!!

Two mentions......one for the lovely housekeeper who did our room, very sweet and chatty and secondly for the lovely lady who gave the towels out for the pool area....thanks for my extra towels each day and your lovely cheery smile. The rest of the staff could learn a lot from you two!!

Will we stay here again.......NEVER!!!!!!

Room Tip: There is no such thing so dont bother!!!
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  • Stayed June 2011, traveled on business
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1 Thank cockney1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Bishops Stortford, United Kingdom
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 3, 2011

After travelling to Israel for almost 30 years I've arrived at the conclusion that Dan hotels are the very best and this one is no exception. Really, forget the rest and take the best all round experience from breakfast in the morning to a really comfortable night's sleep, there is something for everyone. The organisation here was amazing and everything was just right. These Dan guys really know what they're doing and I can't rate them highly enough.

Room Tip: Join the Dan club before you travel
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  • Stayed June 2011, traveled with family
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Helpful?
Thank Richy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2011

location is excellent, the service is courteous and friendly, spacious rooms, nicely decorated, loby recently beautifully renovated, nice large pool, excellent breakfeast

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mirapitzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 27, 2011

I stayed with a group on business at the Dan Panorama Tel Aviv Hotel June 12-21. Check in was fairly easy and the room, although a little outdated with some worn areas (rotted door posts, worn out carpet) was clean and comfortable. When I checked in, I inquired into getting credit on my E-dan club account and was told no problem. However, now that I am home a week later, there has been no activity on my account. Further, I have written an inquiry before leaving through the "Contact Us" link on the web site and have gotten absolutely no response. It seems that there is a real disconnect between this property and the hotel chain (not to mention hotel chain and customers!).

Further evidencing this problem, the E-dan program states (including on brochures in the rooms) that one gets discounts and VIP treatment for belonging. However, the staff of the hotel clearly does not recognize E-dan members, neither through discounts nor through any special treatment during members' stays.

A hotel with breathtaking views of the Mediterranean and a fantastic breakfast deserves a better rating, which I cannot provide based on a lack of attention to administrative matters by the hotel staff and/ or its corporate offices. When a "Contact Us" page is all that is provided to address issues, then someone needs to be at the end of that process to respond.

Stayed June 2011

Room Tip: The E-dan website doesn't work. Don't try.
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  • Stayed June 2011, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Alabama21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Manager at Dan Panorama Tel Aviv, responded to this review, July 3, 2011
Dear Guest,
Thank you for your review.
Your inquiry with regard to your e-Dan points has only reached us now through this site, and an answer already e-mailed to you yesterday.
We are happy to learn that other than this small administrative issue, you enjoyed your stay and thank you for your warm words on our breakfast, view and cleanliness/comfort.
Yes, we are part of Dan Hotels, and very proud of that fact.
We look forward to welcoming you back to your complete satisfaction.
Sincerely Yours,
The Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed June 26, 2011

Although well located, the hotel isn't good value. The service is consistently rude and unhelpful, with patronising staff treating guests as if they have never been in a hotel before. F&B is expensive; breakfast is OK but other dining options are terrible. You have to pay extra to have ice or wine glasses delivered to your room.

There seems to be precious little competition in the hotel market in Tel Aviv as standards are far below all other Mediterranean cities, but the Dan Panorama is probably one of the worst of the lot, due to its terrible service.

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank marxx79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed June 24, 2011

We were part of a very large wedding party staying at the DP and the hotel definitely contributed to a fantastic visit to Israel.

Although we got off to a very bad start, check in was a disgrace, things rapidly improved. We had to wait nearly 40 minutes in reception before we were able to check in. It was not a very busy time but staff were extremely slow and not very welcoming.

As soon as we got to our room things started to improve. The room was very well appointed with a terrific view of Tel Aviv, the sea and the beach. It was very clean and modern and the AC was very effective.

Lifts were fast and frequent, we were on the 11 floor. and the Hotel although very large, was very easy to navigate around. Service in all areas was extremely good and the breakfast was terrific, catering for all tastes (assuming you are not looking for a full English).

The pool area was very clean and lots of sun beds available. Only criticism was that the pool area closed relatively early and you were not allowed to swim if there was no guard in attendance.

Drinks were expensive but always accompanied by complementary nuts and olives. A very nice touch.

Friends of ours had a room on the 6th floor and they would tell a very different story. Needed refurbishment and showed plenty signs of age. Also the housemade did not appear on their floor till very late in the day. So if you do stay in this hotel, the higher the better.

No hesitation in recommending this hotel and would not hesitate to stay there again

Room Tip: Go for hight. You need to be above the 8th floor.
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  • Stayed May 2011, traveled with friends
    • Value
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Helpful?
Thank Alancohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, South Africa
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 21, 2011

A good position, right on beachfront and within walking distance of lovely old Jaffa harbor.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank benrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dan Panorama Tel Aviv

Property: Dan Panorama Tel Aviv
Address: Charles Clore Park, Tel Aviv 68012, Israel
Phone Number:
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Tel Aviv
#30 Family Hotel in Tel Aviv
#34 Business Hotel in Tel Aviv
#36 Romantic Hotel in Tel Aviv
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Dan Panorama Tel Aviv 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
A five star deluxe hotel with a beautiful beachfront location, the Dan Panorama Tel Aviv is situated opposite vast park areas with easy access to South Tel Aviv's stunning beaches. Hotel guests can walk to the Jaffa Old City and Port, Neve Tzedek and the new 'Tachana' shopping and entertainment zone. Guests of the Dan Panorama can enjoy the revamped public areas including expansive lobby areas where free Wi-Fi is available. The hotel has an exclusive Executive Lounge located on top floor of the hotel offering complimentary drinks and snacks all day, with outstanding views over the city skyline and sea. Hotel guests can relax and unwind in the newly refurbished indoor spa area with treatment rooms and Jacuzzi. The Dan Panorama Tel Aviv also features a Convention centre, hosting events of up to 1000 people.482 rooms including family units and Executive Suites. Large open air pool and Daniland kids club (both open seasonally) All rates include Service Charge. Tourists with B2 and B3 Entry Visa stamped in their foreign passport are exempt from VAT. Israeli guests are subject to pay VAT. ... more   less 
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Also Known As:
Dan Panorama Tel Aviv Hotel Tel Aviv
Dan Panorama Hotel Tel Aviv
Tel Aviv Dan Panorama

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