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“Not for tourists”

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Leonardo Beach Tel Aviv Hotel
Ranked #64 of 100 Hotels in Tel Aviv
Sao Paulo, SP
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not for tourists”
Reviewed November 16, 2012

It seems that Leonardo Basel Hotel welcomes mainly business travelers: although is not badly located (a few steps from the beach and about 25 min-walk to the Carmel market), it doesn't provide cozy or inviting common areas, the lobby cafe doesn't accept US dollars and the staff is polite, but far from friendly. Good (not great) breakfast buffet and very frustrating dinner options.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lais F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, General Manager at Leonardo Beach Tel Aviv Hotel, responded to this review, November 19, 2012
Dear Guest,
We are sorry to hear you believe you have had an unsatisfactory experience with our hotel. Our hotel caters to various clienteles and amongst them many vacationing families or couples. Should you have approached the front desk, I am certain we would have taken care of your needs, should they be currency related or specific diet options. Dealing with currency is a sensitive matter and therefore the front desk is the place to deal with cash in general but especially with foreign currency. There are procedures we unfortunately cannot overlook. We hope to see you again among our guests and to ensure you enjoy your next stay with us.

Yaniv Sasportas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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895 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2012

Old and derelict, WAY WAY over-priced and over star rated.To make matters even worse, the hotel was greedy enough to double-book our room after we haven't arrived at check-in hour sharp! When we made the reservation we were informed that Check-in time is 15:00. We got there around 18:00. The staff looked puzzled, as we had the reservation confirmation in our hands, but a double room for us was nowhere to be found.. After almost an hour wait and a long argument with the staff manager we were referred to an old, disgusting room only to find out that was already booked too so we referred to another hotel of the Leonardo branch.. We didn't even get as much as a proper apology.. I have traveled a lot around the world and NEVER, NEVER was I so humiliated! Don't waste your time and money on such a sorry excuse of a hotel and do not stand for such a derogatory service which is so common in Israel..

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank berger_fridman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, Guest Relations Manager at Leonardo Beach Tel Aviv Hotel, responded to this review, December 11, 2012
Dear Guest,
First of all thank you for bringing this to our attention.
We deeply regret that you could not enjoy your stay and felt mistreated. What you are describing does not reflect the level of service we aspire to. Please accept our sincerest apologies on behalf of the hotel staff and the management for not succeeding in creating a fully satisfying experience during your stay.
Some changes were made in the hotel since your visit. We would be happy to host you again so you can experience the true care of Leonardo Basel.
For your next stay in Israel please contact Avi the front desk manager at aviam@fattal.co.il . He would be more than happy to help you book with any one of our hotels in Israel.
Avi Amar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 31, 2012

I have stayed at the hotel twice and I find the service very good and the staff very friendly.. The rooms are ok. Bathroom a bit small. Being in Tel Aviv you don´t want to spend your time in a hotel room though. The location is perfect. Good breakfast. Nice garden with pool. Bicycles for the guests to borrow. I recomend the hotel.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sresl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, General Manager at Leonardo Beach Tel Aviv Hotel, responded to this review, November 14, 2012
Dear Guest

Thank you for taking the time to comment about your stay with us. While our rooms are small for some of the clientele, we excel in our service towards our guests. We are pleased to hear you enjoyed our rich breakfasts and the bike rental for the guests, which provides you a different manner of traveling and sightseeing in the city. Our location is indeed central and is within walking distance to anything worth seeing in Tel Aviv. We thank you for choosing to stay at The Basel Hotel. We look forward to seeing you again amongst our guests.

Yaniv Sasportas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2012

I stayed at this hotel for several nights so I had a long period to evaluate - hotel is very good value, as it is right on the beach, and the staff are excellent, always friendly, helpful, strong language skills. I had a few questions for the hotel manager, in areas that can usually make problems, and he was extremely helpful, pleasant, professional and accommodating. I have stayed in much more expensive hotels along the strip of beach in this area, and although they have glitzy exteriors, i found that the hotels were too big for tight management and cluey staff. So in comparison, if you want something that is good value and tightly run in the best location, and don't mind smaller rooms and strange bar fridges, I would recommend highly. Enjoy!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elizabethorliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, General Manager at Leonardo Beach Tel Aviv Hotel, responded to this review, November 11, 2012
Thank you for choosing to stay with us during your vacation.
We certainly take pride in how our staff treats our guests. We look forward to having you stay again at The Leonardo Basel Hotel during your next visit to Israel.
Yaniv Sasportas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greece
Level Contributor
87 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 30, 2012

Never again to stay in a Leonardo Hotels chains...All the hotels are quite old and bad maintained.Leonardo Basel in Tel Aviv was the 2nd hotel in which i was not lucky and stayed this year ...as the other one was the one in Cologne-Germany...and for sure i am not intending to stay in another hotel of this chain in my life!!!The only right with these hotels are the photos...very good and attractive... hiding the bad reality.
The smallest bathroom ever stayed in a Hotel....
My advise if stay in Leonardo curry on a multi-tool to fix the airconditioning or the plumbing etc...
In Leonardo Basel the price of the room was equal at the offer of the Ritz in Berlin....i stayed on February!!!
Next time in Tel Aviv only when i could spend a fortune for a room to Hilton...

Room Tip: Not a back side room....
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mak2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, General Manager at Leonardo Beach Tel Aviv Hotel, responded to this review, November 11, 2012
Dear Guest
We are sorry to hear you believe you had bad experience with our hotel. Should you have approached the front desk I am certain we would have taken care of you. While our rooms are small for some of the clientele, we excel in our service towards our guests. The photos do represent how our hotel looks like and how it is maintained. We hope to see you again among our guests.
Yaniv Sasportas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 28, 2012

Do not stay in this hotel.

I stay in a lot of hotels so have a good base on which to compare this. I can safely say that this is one of the worst I have stayed in.

It was dirty, shabby, very expensive and the wifi was unbelievably slow and utterly unreliable: slower than using a mobile device. At least they didn't try to charge for it.

The room itself is of a reasonable size, not spacious but not problematically small. The bathroom on the other hand was absurdly small. I am not a big guy and I found it hard to get in. The bath/shower was cramped -- you had to stand at an angle to the shower. The lavatory was extremely cramped -- you have to work around the sink. It was very uncomfortable.

The room lacked basic facilities: the water was not hot enough, there was no plug. Even the curtain is too small for the rather miserly window so that the room is not dark in the morning.

Breakfast caters for local guests, which is fine, but some allowance might be made for foreigners. The coffee was poor and even though this is the land of the Jaffa orange, the juice was undrinkable. It was certainly not fresh.

Staffing was very mixed. I ordered room service one night; it was delivered by a surly waitress who didn't even shut the door on her way out. However somehow the management got to hear of my dissatisfaction and they could not have been more helpful. Several people spoke to me and I got the impression that they were paying attention. However there isn't much they can do.

There is no way this is a four star hotel. It is extremely expensive for what it delivers and is exceptionally poor value for money. I would most certainly not recommend staying here; in fact had I been able to change my booking I would have left.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank benry62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FattalM, General Manager at Leonardo Beach Tel Aviv Hotel, responded to this review, November 11, 2012
Dear Mr. Rooney
First of all thank you for choosing to stay with us at The Leonardo Basel TLV. We deeply regret that you did not enjoy your stay. What you are describing does not reflect the level of service we aspire to. Please accept our sincerest apologies on behalf of hotel staff and management for not succeeding in creating a fully satisfying experience during your stay.
Your comments have been forwarded to the general managers in order to improve the service and make sure all our guests get the best treatment at the hotel. We apologize for not being able to do so for you.
For your next stay in Israel please contact Avi the front desk manager at aviam@fattal.co.il . He would be more than happy to help you book with any one of our hotels in Israel.
Yaniv Sasportas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Beach Tel Aviv Hotel

Property: Leonardo Beach Tel Aviv Hotel
Address: 156 Ha-Yarkon, Tel Aviv 6345115, Israel (Formerly Leonardo Basel Hotel)
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 On the Beach Hotel in Tel Aviv
#42 Family Hotel in Tel Aviv
#42 Luxury Hotel in Tel Aviv
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Beach Tel Aviv Hotel 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Basel Tel Aviv

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