I recently stayed at the Marriott - Renaissance Tel Aviv Hotel and had an awful experience. If it didn't say Marriott inside the hotel I would've assumed I arrived at Motel 6. I frequently stay at Marriott in the US so when I traveled I though I could trust Marriott International to offer me a good stay. Was I wrong. After that experience I will never stay at a Marriott again. I made my reservation online with Orbitz and when I arrived at the hotel the rude person behind the desk (named Sivan) said she couldn't find my reservation. IT TOOK HER 25 MINUTES TO LOCATE IT! the whole time she was giving me attitude like I was responsible for he incompetence. In the middle of the booking process she turned to her colleagues and said in Hebrew: "This guy is really annoying me". How is this acceptable, what kind of customer service is this. Just because I live in the US doesn't mean I'm not fluent in other languages, I understood every word. Is Marriott even supervising the people that work there? what kind of hotel is it where you pay $500 for two nights and you're the one "annoying" the desk person. The room we got (for two people - not a couple) was small and we got two children sized bed.As if that wasn't enough things just got worse. In order to get beach towels each guest gets a a towel card which you give the attendant to get a beach towel and upon it's return you get the card back. You must check out with this card or you will get charged. Next day we went to the beach and got towels. When we returned the beach towel desk was already closed, so we thought "ok we'll return it tomorrow". We left the towels in our room and went to eat dinner. When we returned there was a breakfast menu for the morning on our beds and the 2 towels were gone!!! not our room towels (which you can tell the difference) the beach towels! We go down to the front desk - furious! the guy says he'll send 2 beach towels up so we dont get charged. 30 minutes later a cleaning guy shows up with REGULAR towels not beach towels!!!!
Things just kept getting worse and worse. In the morning of the checkout I go to check out and instead of just checking out (cause my reservation was paid in full to Orbitz) Yaron at the front desk claims that "Orbitz didn't send them payment yet and he's going to charge my credit card" As if that's my problem!
Worst hotel experience ever!
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- Also Known As:
- Renaissance Tel Aviv
- Tel Aviv Renaissance