After reading all of the TA reviews for hotels in Tel Aviv, we settled on the Intercontinental for its brand quality, location and price. We won't make that same mistake twice. The reviewers who gave this property Average and below average ratings are spot on. The hotel does have a great location at the beach (note: NOT on the beach, but across a very busy street) and adjacent to the two hottest areas of Tel Aviv. Unfortunately, that's where it all begins and ends for this property. The service is like that of any stateside huge convention hotel (impersonal, substandard, lazy). We reserved through Amex Platinum travel but of course did not receive a room upgrade (I was warned by many people that this property rarely honors that). The room we received reeked of body odor that worked its way in to the fabric of the furniture. The front desk neither seemed surprised nor was terribly apologetic; between the housekeeper(s), the mini-bar attendant, and the supervisors who should check each room before check in NOBODY thought to do anything about the odor in the room. How lazy is that? They asked us to wait some time for another room, so we authorized them to move our bags when they had it ready and we took a long walk in to town. When we returned four hours later, our room was ready but our bags were nowhere to be found. 40 minutes later they sent the bags to our room. OK, so now we can shower and get dressed for dinner. But, 10 minutes later the bellman returns to our room and announces that we are supposed to move to another room! I told him no and went back to my shower! The bathroom is dingy and feels dirty- there are stains in the tile and tub, the formica-like facing on the door is peeled half way off forcing us to hold it against the door when we want to close it, and, well, you get the idea. In the room, the furniture is all scratched and stained, the phones are missing the info cards for the one touch buttons, so you don't know which button dials which service, the mattress is the quality of a motel bed. OK, its just for one night, so off to dinner in town we go. When we return from dinner, we go to put our valuables in the safe, but it is now broken, with our passports and plane tkts inside! 30 minutes later a security man comes up and gets it open with his pass card, so we sleep with our valuables with us in the bed! The next morning, checking out is similar to Ben Stiller's experience at the airport at the end of MEET THE PARENTS- a half-witted clerk kept banging away at the keyboard when all she had to do was print out the bill for a one night stay that was pre-paid. All in all, IC Hotels should revisit this property and see if it still worthy of their name on the front door. Next time I visit Tel Aviv, I will stay at one of the truly nice boutiques in town.
- Official Description (provided by the hotel):
- A warm Israeli welcome awaits you at your home in the 'SoHo' of Tel Aviv. Ideally located between the city's main cultural centers, Neve Tzedek, the beach, and Old Jaffa, the David InterContinental offers the perfect starting point to exploring the city. Spend the day experiencing Tel Aviv like a local and return to the serenity of the David InterContinental boasting the best of Israeli hospitality. ... more less
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- Also Known As:
- Intercontinental David Tel Aviv Hotel Tel Aviv
- Intercontinental Tel Aviv
- Tel Aviv Intercontinental