We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Elchanan H
Hod HaSharon, HaMerkaz, Israel

BAD, UNFRIENDLY ANDEXPENSIVE

2.0 of 5 bubblesReviewed Jun 30, 2019
My family stayed at the West Hotel, and it was a complete disappointment
Rooms were NOT clean! maintenance is below all standards.
Reception answers were indifferant . "like coudn't care less"
Breakfast was minimal, uncomparable to other Israeli hotels
Still the hotel charged outragous prices
NEVER AGAIN
Date of stay: June 2019
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amnon K, Front Office Manager at West All Suite Hotel Tel Aviv, responded to this review
Responded Sep 5, 2019
Dear Elchanan,

Thank you for your feedback regarding your recent visit at our hotel.

Please accept our sincerest apologies for the inconvenience you have experienced during your stay.

I can assure that these issues will be looked into.

We value your comments and hope to welcome you and serve you again.

Sincerely,
Amnon K.
Reception & Guest Relations Manager
West Boutique Hotel Tel Aviv
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
$238
Fully refundable
No prepayment needed
  • Priceline
    $238
  • ZenHotels.com
    $190
  • Agoda.com
    $195
5.4 miles from West All Suite Hotel Tel Aviv
Free Wifi
Bar/Lounge
$227
Fully refundable
No prepayment needed
  • Priceline
    $177
  • Trip.com
    $227
  • Vio.com
    $194
5.0 miles from West All Suite Hotel Tel Aviv
Free Wifi
Beachfront
$330
Fully refundable
No prepayment needed
  • Priceline
    $330
  • Vio.com
    $286
  • Preferred Hotels
    $330
5.6 miles from West All Suite Hotel Tel Aviv
Free Wifi
Pool
$159
Fully refundable
No prepayment needed
  • Priceline
    $159
  • Trip.com
    $113
  • ZenHotels.com
    $130
4.5 miles from West All Suite Hotel Tel Aviv
Free Wifi
Spa
$124
$117
Fully refundable
No prepayment needed
  • ZenHotels.com
    $118
  • Vio.com
    $118
  • Agoda.com
    $124
5.4 miles from West All Suite Hotel Tel Aviv
Free Wifi
Beachfront
Lobby
$124
$107
Fully refundable
No prepayment needed
  • Priceline
    $107
  • Trip.com
    $109
  • Vio.com
    $107
4.8 miles from West All Suite Hotel Tel Aviv
Free Wifi
Restaurant
$265
Fully refundable
No prepayment needed
  • Priceline
    $265
  • Lol.travel
    $189
  • Trip.com
    $223
4.0 miles from West All Suite Hotel Tel Aviv
Free Wifi
Beachfront
$164
Fully refundable
  • Priceline
    $164
  • ZenHotels.com
    $153
  • CrownePlaza.com
    $163
4.4 miles from West All Suite Hotel Tel Aviv
Free Wifi
Pool
$284
Fully refundable
No prepayment needed
  • ZenHotels.com
  • Vio.com
    $247
  • Priceline
    $284
5.5 miles from West All Suite Hotel Tel Aviv
Free Wifi
Pool
View more hotels in Tel Aviv
Reviews (719)
Filter reviews
719 results
Traveler rating
442
143
57
29
48
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
442
143
57
29
48
Show reviews that mention
All reviews ramat aviv minute drive separate bedroom the hotel manager microwave promenade
Selected filters
Filter
Updating list...
29 - 34 of 719 reviews
Reviewed June 28, 2019

Having stayed twice before ( 2013 and 2014 ) and rated this hotel on both occasions with 5 stars this 2019 stay was only satisfactory ,Past standards have slipped - could easily be solved with better staff training and attention to cleaning and upgrades where required . Pool area was excellent as were the staff in attendance
Breakfast still very satisfactory as were the staff serving here
The rooms are still well designed but the furnishings were shabby and not particularly clean - bed linen definitely needed an upgrade
The reception staff , previously excellent , seem to have developed an attititude of superiority which was not deserved . They certainly need more staff training
Would I stay again - probably , Many factors in its favour but unfriendly and unhelpful
staff are always a negative factor
And our rooms needed attention

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
4  Thank newmarket18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amnon K, Front Office Manager at West All Suite Hotel Tel Aviv, responded to this reviewResponded September 5, 2019

Dear Guest,

Thank you for your feedback regarding your recent visit at our hotel.

Please accept our sincerest apologies for the inconvenience you have experienced during your stay.

I can assure that these issues will be looked into.

We value your comments and hope to welcome you and serve you again.

Sincerely,
Amnon K.
Reception & Guest Relations Manager
West Boutique Hotel Tel Aviv

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019 via mobile

Visited this hotel for the third time for business and it is very well located and easy to reach .the rooms are spacious and comfortable , very friendly staff at breakfast ,Big pool area and very close to the beach , only one block !
The only inconvenience that we found was the the pool closes at 6:00 pm leaving no time to swim after a long hot working day , I was told it will be extended to 7:00 but still is not enough due to the very hot Israeli weather.
Besides that all the rest is a pro .

Date of stay: June 2019
Trip type: Traveled on business
2  Thank Diana C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amnon K, Front Office Manager at West All Suite Hotel Tel Aviv, responded to this reviewResponded September 5, 2019

Dear Diane,

Thank you for your hotel review.

Our guests' satisfaction is very important to us and we appreciate your compliments on our staff and services.

Nonetheless, we're sorry you feel disappointment regarding the pool opening hours.

Hope to host you soon again.

Best regards,
Amnon K.,
Reception & Guest Relations Manager
West Boutique Hotel Tel Aviv

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2019

This is probably my fourth time stay in this hotel.I love the location, the rooms the Gym the pool and the excellent breakfast
Parking is free and convenient
The staff is always very helpful.

What is really nice about the hotel is that it is not noisy
In summary this is one of my favorite hotels in Tel Aviv

Date of stay: May 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank edok733
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anat A, General Manager at West All Suite Hotel Tel Aviv, responded to this reviewResponded May 29, 2019

Dear Edo,

I would like to thank you for your warm feedback, I was happy to read that you had an enjoyable stay with us.
I'm looking forward to see you again at the West hotel.

Best regards,

Anat Azulay

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2019 via mobile

So tonight 15th May I’m locked out of my room. Wonder down to reception to ask for help and see a young guy at the desk playing on his iPhone. Sorry to disturb you I said, he replied “I’m security, why are you
Looking at me in that way”! I said you were playing on your mobile phone and I wanted some help. He then proceeded to walk around the desk and face me asking what is your problem!! I have travelled the world as an export manager for over 10 years and never encountered this attitude. This room has cost me £650 for 3 nights!

Awful place avoid, the rooms are cheap but are clean.

Date of stay: May 2019
Trip type: Traveled on business
2  Thank paulgQ5458CW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anat A, General Manager at West All Suite Hotel Tel Aviv, responded to this reviewResponded May 29, 2019

Dear Guest,

I'm sorry for your unpleasent expirience with the front desk.
Unfortenatly we had a problem with the lock of the door.
if you will decide to give us a second chance I will be happy to take personal care of your reservation.

Best regards,

Anat Azulay

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2019 via mobile

This is by no means a 5* Hotel. Not even 4 stars. Sheets are threadbare with holes. No top sheets and when we asked for them, the next day they were removed. We had 5 rooms booked amongst our family and all the rooms were inconsistently stocked with items for the bathroom and kitchen. No hairdryers. Had to ask 3 times before getting one.
On the plus side, the breakfasts were good. Service was intermittent when the dining room was busy.

Date of stay: April 2019
Trip type: Traveled with family
Thank lindacM7831JD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anat A, General Manager at West All Suite Hotel Tel Aviv, responded to this reviewResponded May 1, 2019

Dear Guest,

I have receive your feedback and I was sorry to read about your dissapointment from the hotel.
In case you will decide to give us second chance, i will be happy to take personal care of your reservation.
Please feel free to contact me via mail: anat.azulay@tamareshotels.co.il

Best regards,

Anat Azulay

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews