Having stayed twice before ( 2013 and 2014 ) and rated this hotel on both occasions with 5 stars this 2019 stay was only satisfactory ,Past standards have slipped - could easily be solved with better staff training and attention to cleaning and upgrades where required . Pool area was excellent as were the staff in attendance
Breakfast still very satisfactory as were the staff serving here
The rooms are still well designed but the furnishings were shabby and not particularly clean - bed linen definitely needed an upgrade
The reception staff , previously excellent , seem to have developed an attititude of superiority which was not deserved . They certainly need more staff training
Would I stay again - probably , Many factors in its favour but unfriendly and unhelpful
staff are always a negative factor
And our rooms needed attention