We booked this supposedly boutique 5 star hotel online and expected a great experience - paid $500+ per night. Arrived late and no one showed for work that night in the reception so the
security guy was behind the counter. He had no clue and could not find our reservation.
The hotel is probably a transformed apartment building. It lacks quality and looks like it has been empty for a while before it was turned into a hotel. You share the elevators with the cleaning carts. The area around the hotel is a building zone with no charm what-so-ever. It is NOT in Tel Aviv and you can not walk to anything.
Our room was SO NOT the luxurious suite we were promised online. Tiny and worst of all - everything was so damp and humid that even the sheets on the beds felt WET. We travelled with 2 children but their bed was made for one. The view is towards a horrid apartment building and cranes.
After almost no sleep we just wanted to leave this hotel. The reception was VERY unfriendly.
The only positive thing to mention was that the General Manager found us after check out and apologized for the bad experience - tried to persuade us to stay another night and gave us a 25% discount on our first night. We would NOT have stayed another night had it been free of charge.
Went to central Tel Aviv and had a great hotel experience after this first horrid night.
- Official Description (provided by the hotel):
- A unique blend of city and sea, West, All Suite Hotel is a haven of sophistication and convenience, located on the shores of one of Tel Aviv’s most exclusive and tranquil beaches. Featuring 65 suites of the highest quality, the West hotel provides the ideal escape from the non-stop action of the city while remaining close to Tel Aviv’s business, leisure and tourist centers. ... more less
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