This hotel is opposite Assuta Hospital, a well known private hospital. As such many visitors are here on short stay and my impression was that the hotel is not interest in return customers. I was here for 3 days and before my arrival, I asked if I could checkin early subject to room availability because my planned arrival was 8am. Despite plenty of rooms available, I was asked to pay for the preceding night - when I declined, I was offered a 50% discount on that charge but did not take on this offer because I was not sure what I was paying for!! Wifi internet is not available at the breakfast area, is very expensive (also charge per device) and this is inexplicable when internet is free at a neighbouring coffee shop (Arcaffe) and Burger shop! It should be free as it is in similar boutique hotels across the world.
The service at the front desk is good but behave like there are the front desk of serviced apartments! The breakfast is so is good. But for me the most important aspect of a hotel is cleanliness. The floors within the rooms appear to be made of black, textured asphalt and I wonder how it is possible to clean this! The cleaning service requires training in cleaning, in speaking to customers (at the very least in Hebrew, Arabic or English) and cleaning needs to be inspected. The floors have white stains and the cleaning service is not visible enough. These floors need to be replaced as a matter of urgency... I hate to think what happens if patients from the hospital stay here and soiling accidents happen!
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