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“5 stars? From whom?”

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Crowne Plaza Tel Aviv City Center
Ranked #24 of 102 Hotels in Tel Aviv
Certificate of Excellence
Reviewed December 7, 2013

I came to Tel Aviv on business, alone. I like to exercise before and after flying.

In spite being recommended other hotels in the city, I chose this one because it had a Holmes Place gym and spa. Sadly, they had, had a flood and it was completely closed. Obviously I was not entirely happy about this. They rather too graciously allowed me to use the gym at the Crowne Plaza beach hotel via the shuttle. That only goes every 2 hours. Hardly ideal.

So I had a shower. It was OK but in the box of treats and things in the bathroom, the grooming kit had been opened and not replaced. I find in general that it's the little things like this that really make me want to check the hell out. The robe was far too small for a 6'ft 3 inch man, had a patronizing sign on it about 'please buy one, do not steal it) I squeezed into it. It was threadbare and yellow with age.


The restaurant in the hotel was packed to the rafters after a corporate event in the bar and frankly, was extremely loud. As the (photocopied) room service menu was quite limited I had little choice but to persevere. I had a pretty awful sirloin steak, and had to ask 3 times before they waiter remembered to bring me mustard.

By this time, I'm beginning to suspect that this place might actually be pretty badly run...

Back in the room, I bought a movie. It had no audio. Now utterly beaten down I went to sleep.

In the morning, I tried to get the points put onto my avios number - they didn't know how to do it., were busy, disinterested and frankly arrogant.

I am presently looking for a REGULAR hotel chain to build some points up on. It was a CROWNE PLAZA audition and they failed. Bloody miserably. Never again.

Oh, and breakfast sucked!

Room Tip: A good room would be one in another hotel.
See more room tips
  • Stayed: December 2013, traveled on business
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3  Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Tel Aviv City Center, responded to this reviewResponded December 22, 2013

Dear Fabiodeluxe,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see that this experience was not what you have expected from our hotel. We do take all of the reviews that we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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788 - 794 of 1,897 reviews

Reviewed December 6, 2013

This is a great place to stay at; its next to the Hashalom train station and convenient to the town and beach. Free shuttle to the beach and back. Very friendly and helpful staff. Wonderful clean and updated rooms.
Only disappointment I had was they wanted 6 shekels for a less than 1 min local call; too me, this is way too much, and the operator should have told me this cost before placing my call. I could have used my US cellphone and paid $0.20/min instead; way cheaper.

  • Stayed: November 2013, traveled as a couple
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Thank alikarim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

All three concierges helped us with accurate suggestions to enable us to enjoy positive experiences in Tel Aviv. They listened to what I wanted to do, asked thoughtful questions about my expectations and desires, and then offered suggestions for restaurants and sites that met my needs. We are used to, comfortable with, and expect 5 Star Four Seasons / Ritz Carlton level concierge services. The concierges at this hotel are definitely in that top level category.
The chief concierge (whose name I've unfortunately forgotten) even planned our trip to Petra, Jordan by getting us flights to Eilat, helped us with timing and transportation, and even helped us with a reservation to a lovely hotel in dead sea following our tour in Petra, Jordan.

  • Stayed: October 2013, traveled with family
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Thank matti f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

We stayed 3 nights at City Center. Not the first time for me, and I select this hotel cause is located in good position for business activities and easy to reach from Ben Gurion int. airport.
Good service and friendly but professional atmosphere. Rooms are clean and comfortable, the outfitting and amenities are proper for a business use. Overall very satisfied, is my business port any time I come back to tel aviv.

  • Stayed: November 2013, traveled on business
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Thank Roberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

Bright and comfortable rooms ideal for business travelers, best gym ever, great location and clean, no carpet in the room great for cleanliness, spacious bathroom with great shower, the ice machine can be noisy and the elevator too!

  • Stayed: November 2013, traveled on business
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Thank trappeurcub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

Stayed here several nights and found this hotel to be great. Central Location for business good access to roads. Breakfast is wonderful with a lot of choices. The hotel staff is very friendly which is not always the case in Israel. Room was quiet but they did have trouble remembering to clean my room but when I called they did come to clean it. 2 days I had to call front desk to get room clean. If it was not for that I would give them a five.

  • Stayed: November 2013, traveled on business
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Thank TomOrlandoFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

Not the first time I've stayed at Crowne Plaza City Center and I always look forward to it. The breakfast it phenomenal as are the snacks in the executive lounge. I was a little disappointed in the maintenance of my room. A couple of the switches needed to be repaired. Overall, a great experience and I'm returning in a couple of weeks for my next stay.

  • Stayed: November 2013, traveled on business
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Thank twosteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Tel Aviv City Center

Address: 136 Menachem Road | Azrieli Center 5, Tel Aviv 6701104, Israel
Phone Number:
Location: Israel > Tel Aviv District > Tel Aviv
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Tel Aviv
#7 Spa Hotel in Tel Aviv
#8 Business Hotel in Tel Aviv
#16 Luxury Hotel in Tel Aviv
Price Range: $172 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Tel Aviv City Center 5*
Number of rooms: 273
Official Description (provided by the hotel):
NEW & EXCITING HOTEL IN TEL AVIV. In the heart of the city that never sleeps, amidst the center of the business, cultural and shopping districts of Tel Aviv, the new Crowne Plaza Tel Aviv City Center Hotel overlooks the entire vibrant metropolis. Boasting an ideal location, the hotel is conveniently situated 12 minutes from the Ben Gurion International Airport, a 5-minute drive from the Israel Trade Fairs and Convention Center the largest in the city, walking-distance from the city center and adjacent to the Azrieli Mall, one of the largest in Israel and comprising 180 shops. Crowne Plaza City Center Hotel offers an exclusive hospitality experience at world-class standards with modern urban decor. The hotel provides meeting and guest rooms with the most advanced multi-media technologies and state-of-the-art business services. In addition, guests enjoy the convenience of the highly sophisticated and expertly equipped Holmes Place gym and fitness facilities including an indoor pool (the health club services are available for guests above 18 years old only). ... more   less 
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Also Known As:
Crowne Plaza Tel Aviv City Hotel Tel Aviv

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