While planning our 2 week tour of Israel, we found it quite difficult to find a hotel in Jerusalem with decent reviews at a reasonable price (2 rooms during Xmas time). We are wondering, to this day, why that is so?
The Prima Royale is well located on a quiet street within a 10 minute walk to Old Jerusalem and only 15 minutes from Ben Yahuda St. Our experience began before we arrived when we received a call from our agent saying that the hotel was over-booked and would we consider switching to the Prima Kings. We were told that this was not unusual in Israel and that by law, they had a right to bump us if we agreed or not. We were not thrilled, considering the amount of research we had put into our choice but were OK to consider it if they would compensate us with upgrades to larger better rooms, etc. We stopped Prima Kings to find a manager that was unaware of the Royale's request and who begrudgingly showed us the oldest, darkest, dumpiest rooms you can imagine. He acted like he was doing us a favor rather than reverse. We declined the switch.
The Royale has a newer, more updated decor but the rooms are postage stamp sized. The walls are paper thin as we could hear every conversation and could tell you exactly what channel being watched our neighbor's tv.
The beds are uncomfortable, sheets were stained and towels were rough, worn and ripped. The bedroom and bath were not sufficiently cleaned during our 5 night stay. Breakfast was abundant but of poor quality. All we required was a decent array of fresh fruit and decent coffee, neither to be found.
We found free wireless internet a block away outside a market that was closed for the Sabbath but could not get it in the lobby of the hotel where we paying for 2 rooms. (This is a general complaint not specific to this hotel). Kind of ridiculous.
The kicker was the extremely unhelpful staff. When asking the front desk for restaurant recommendations "What's a concierge?" and "You have a phone in your room, call yourself" was the response. When a reservation was made, there was no confirmation and that staff member was gone for the day so we had no idea if there would be a table for us when we arrived for dinner. They obviously do not take notes or talk to one another. Not professional.
We spent most of our days walking the city and it is "only a room" but we believe where you stay sets the tone for where you are visiting. The fabulous city of Jerusalem deserves better and could use better, more updated choices lest we are required to lower our standards.
- Official Description (provided by the hotel):
- The Prima Royale is an exclusive hotel designed specifically to serve business travelers who seek maximum comfort paired with a chic, clean design. Recently opened, the hotel is situated on a quiet street in the Talbieh neighborhood and is within a walking distance from Jerusalem's Wailing Wall, old district and other major tourist attractions. • 133 Rooms with FREE WI-FI in all rooms and public areas • suites • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Synagogue • Business Center • Private meeting and seminar rooms • Fitness Room, sauna and Spa treatments • Rooftop Bar & Lounge • Free wireless internet in public areas ... more less
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- Also Known As:
- Prima Royale Jerusalem