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“Very nice front, lobby, food and location.”
Review of Grand Court Hotel

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Grand Court Hotel
Ranked #37 of 99 Hotels in Jerusalem
Merano, Italy
Level 5 Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very nice front, lobby, food and location.”
Reviewed February 26, 2013

It's the second stay, the first was one year ago. Wifi is faster, but had huge problems connecting with my phone. I was continuously kicked out or unable to join.
The spacious lobby, the convenient location and the food are its strong points. The rooms are ok, but the wifi router on the 5th floor does not work at all.

  • Stayed February 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dublin, Ireland
Level 6 Contributor
150 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
Reviewed February 23, 2013

This is my second visit to this hotel. There have been some improvements since my last visit. Complimentary wifi being one of them. Front of house is both pleasant and helpful. Food is quite good, offering variety and decent quality.

Service levels in both the restaurant and lobby bar leaves a lot to be desired. The staff are indifferent at best. The manager of the restaurant and senior members of his team neither inspire their staff or, properly takes care of their customers. If they expect any form of a generous gratuity for such a poor service they need to think again. They obviously have not made the connection between both.

For a group tour it was ok. It was clean, comfortable,with good public area's and offered value for money. However if it has any desire to move beyond were it is at, then Management needs to understand that guests are also individuals. The customer always has a choice with regard to a hotel and also if the service warrants a gratuity.I chose to come here on a return visit. Next time I might just pop back to the Olive Tree next door

.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidelberg, Germany
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 25, 2013

Hallo, the hotel is close to the old city and to downtown. The street car is just in front of the hotel. The breakfast ist quite good. Mainly the people working at the Grand Court Hotel are very friendly. Usually I stay in the Leonardo Hotel next to the Grand Hotel. The level of Leonardo is a bit higher, the rooms more modern. But more friendely are the people here. It seems Leonardo has not enough people working for them.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with clever-hotels.com

Helpful?
2 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 23, 2013

Stayed at the hotel but had all meals elsewhere. My Room faced Highway 1, but did not notice traffic noise. I was satisfied with the room, although not as big as American hotel rooms. The shower was excellent with immediate hot water and good pressure. There are several elevators, I never had a long wait.
Interaction with front desk staff was mostly OK. Someone delivered a package for me before my arrival, it was held at the security desk, ( there was an armed security officer whenever I came in)and I was happy to see I was required to show ID and had to sign for the package. No charge or angling for a tip, either.There are several computers for guest use in the lobby, no charge, although I would not use a public computer for logging in to anything.
The lobby is large and nicely furnished, you can certainly meet clients or friends there. I noticed many tour groups, as it's very close to the Old City.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuperPicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santiago, Chile
Level 5 Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 17, 2013

The Grand Court has one, and only one, saving grace: it is within walking distance of the old city.
Other than that, forget it.
From the time we walked in the door, we knew we were in trouble: the lobby reeks of fried food (where that smell comes from, I have no idea, since the restaurant is two floors down). The reception staff was largely unhelpful (a shout out for Nora, who was the only person with an actual smile in the entire place).
The phone in our room didn't work
The wi-fi is flaky. It works in the lobby, but in your room.... good luck with that.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tezajovy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elderslie, Scotland
Level 4 Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 13, 2013

We stayed a week over Chrismas and had another lovely stay. This is the third time we have stayed here and keep comming back due to the facilities, staff and location. This hotel sometimes has mixed reviews. However our experience has always been very good with helpful staff. Although we are a couple we have not found any issues re levels of service due to large tour groups. In addition the bar area is very comfortable to relax in with a drink after a busy day and the food in the bar including the wine is of a high quality and much cheaper and better than some nearby restaurants/ hotels. We did not have evening meals. The breakfasts have a wide variety of fresh food and the rooms are very clean and comfortable. This hotel is within walking distance to the old city and the new tram is close by. We would stay here again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank kev5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 12, 2013

Grand Court hotel fulfilled my expectations, I arrived early in the morning, they checked-in me immediatelly. Staff at reception helpfull, services ok, just room service menu overpriced according to israeli standarts.
This hotel is the second biggest with some 440 rooms, and still the hotel is clean, well maintained.
My room was bright, aprox. 20 sq.m. with table, sofa and kingsize bed. Bathroom well equipped. TV with free movie channels. And everywhere free wi-fi !
The hotel is aprox. 10 minutes from The Old City, City light rail is just in front of the hotel. I highly recommend.
Just one thing, I was asked to pay whole price of stay while check-in..

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkyTravelPRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Court Hotel

Property: Grand Court Hotel
Address: 15 St. George Street | P.O. Box 280, Jerusalem 91002, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Jerusalem
#28 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Court Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
The Grand Court Hotel is located in the heart of Jerusalem, walking distance from the Old City and modern city center. The hotel boasts 442 luxurious rooms and suites, which are lavishly furnished and equipped with modern conveniences. Hotel highlights include free Wi-Fi and computer stations, a beautiful outdoor pool, relaxing garden terrace, authentic Israeli breakfast buffet, and lounge bar. The Grand Court also offers banquet facilities and free parking. ... more   less 
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Also Known As:
Grand Court Jerusalem
Hotel Grand Court
Grand Court Hotel Jerusalem

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