We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service+localtion=happy stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
National Hotel Jerusalem
Ranked #35 of 101 Hotels in Jerusalem
Hickory, North Carolina
Level 6 Contributor
131 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Service+localtion=happy stay”
Reviewed May 7, 2012

We stayed here for 2 nights, then left for a night in Petra, then returned again for one more night before our flight back to the U.S. The staff spoke excellent English, answered all of our questions, assisted us with computer issues, and called to check on our airport shuttle when the driver was late. They also made a very good "to go" breakfast since we had to leave at 5 am. The rooms were quite large, were clean, bathroom has a nice sized shower with a real door on it, and there was a good exercise room. We enjoyed our meals very much, especially the various salads and yummy desserts. My only complaint was that there are only 2 or 3 nonsmoking rooms, and we didn't get one. I am allergic to smoke and our first room seemed to reek of cigarette smoke, so I was very congested those two nights. I realize that not every country has the concessions to nonsmokers as we do in the U.S. We were with a group, so we didn't have a lot of time to explore, but had we wanted to go into Old Jerusalem, our location was just a few blocks to Damascus gate and lots of little eateries were nearby.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thea2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

660 reviews from our community

Traveler rating
    275
    255
    78
    17
    35
See reviews for
124
220
94
39
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ukiah, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2012

Excellent Staff and great reservations as i managed to get my reservations done through them and they were very patiant and underdatnding aslo the front desk were excellent and prompt with their service , the housekeep were good though i have a couple of doubts on the cleaning . Over all superbe and close to the old city .

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 30, 2012

We are repeat customers at this hotel, and will continue to make it our hotel of preference when we visit again. Location is great, within walking distance from the Damascus Gate. The rooms are of decent size and very comfortable. The key here is that everything works. This review would be incomplete without special mention of the outstanding service by the reception staff led by Ms Nirvana. Highly recommended.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank silverkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redondo Beach, CA
Level 5 Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 24, 2012

This hotel is the perfect choice if you are visiting Jerusalem to see the Old City and religious sights, especially if you are visiting during Passover and do not want to be in a West Jerusalem/Kosher hotel which will not serve anything with leaven, including cereal for breakfast. East or Arab Jerusalem, where this hotel is located, does not receive the same level or frequency of municipal services as West Jerusalem, and it shows, but the area is perfectly safe, bustling, less expensive and provides closer access to the Old City and historic sites. The staff is exceptional, and handled all our arrangements for trips beyond Jerusalem, including to and from the airport (we flew into Tel Aviv very late and did not clear passport control until 2:30 AM, but there was Ramadan, the hotel's wonderful driver, to cheerfully greet us and transport us in the hotel Mercedes) and a morning trip to Hebron and Bethlehem.

The hotel is true to the pictures -- somewhat recently renovated. Our room was large, the bed comfortable, and the bathroom well equipped. There was some sign of wear and tear in the bathroom, but any issue was immediately addressed by the staff who could not have been more responsive. A wonderful complimentary buffet breakfast, including cooked to order omelettes, is served each morning in the hotel's top floor restaurant. The restaurant is a great choice for dinner as well. We walked over to the American Colony hotel for dinner a couple of times, but the food at the National Hotel restaurant was at least as good, if not better.

Two great shawarma stands are next to the hotel, a great gelatto place is two blocks away towards Herod's Gate, the Garden Tomb is a five minute walk towards Damascus Gate, and Omar's Souvenirs -- the best olive wood carver in the city -- is across the street. If you are looking for a resort type hotel, this is not the place. But if you are looking for a great place to stay at a reasonable price while visiting Old Jerusalem, the National Hotel is a great choice. In any event, the service at this hotel is second to none.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelMan90277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 14, 2012

The staff here were great and as other people have stated Nirvana on the desk is an exceptional employee!. I was disappointed in the hotel, our bathroom was so small we couldnt close the door! My husband found a cockroach in the bathroom. I had a hair in my food! It was a very special birthday for my husband and I was hoping it would have been better. The hotel is in the Arab quarter of Jerusalem and we found the street the hotel was in was not clean. Dont think we would revisit this hotel!

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank elizandbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 11, 2012

As I walked through the door, awaiting me at the footsteps was Nirvana, the front desk receptionist who somehow knew who I was and greeted me with my name! Wow what a welcome. From that moment the tone of my stay in Jerusalem was set. What a great start! Every need was catered for, from a cold bottle of water whilst I checked in to the map given to me with all their recommendations including best ways to get to places. Now that's service! Even the next day at breakfast Nirvana saw me and made the time to come and say hello and see if she could be of any help. Amazing. The hotel may not be 5 star but the service is and certainly more genuine and sincere then any 5 star hotel staff.

As for the location, it is literally at the entrance of two gates of the old city within the Arab quarter. Now to some people they can find this area intimidating (not sure why) but to me it was the most exciting, energetic and bustling quarter within the old city. The sights, sounds and smells of the bazaars was unmatched by other quarters and was a real and unique experience that I will always remember.

A big thank you to Nirvana who was simply amazing and all the other staff from the cleaners to the restaurant staff. All gave genuine, friendly and heartfelt service.

Would I stay at the National Hotel and East Jerusalem again? Absolutely!

Room Tip: I had a balcony room on the 2nd floor as I am a smoker. Make sure you send the hotel a note/email if...
See more room tips
  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arpan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 5, 2012

I stayed at this hotel during my trip with my girlfriend last month, it was a mistake that I did not check the the hotel before. The hotel looks nice but there was no pool and service was not the best to say the least.
I did not like the location it was in East Jerusalem.
A very simple hotel.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dov F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
City Center Jerusalem
#29 of 101 in Jerusalem
602 reviews
Agripas Boutique Hotel
#42 of 101 in Jerusalem
474 reviews
Hillel 11
#43 of 101 in Jerusalem
371 reviews
Show Prices
Show Prices
Show Prices
Nachla'ot
Montefiore Hotel
Montefiore Hotel
#23 of 101 in Jerusalem
458 reviews
American Colony
Ritz Hotel
Ritz Hotel
#56 of 101 in Jerusalem
188 reviews
Show Prices
Show Prices
Show Prices

Been to National Hotel Jerusalem? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about National Hotel Jerusalem

Property: National Hotel Jerusalem
Address: Al Zahra Street 4 | East Jerusalem, Jerusalem 9762900, Israel
Location: Israel > Jerusalem District > Jerusalem > Down Town East Jerusalem
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #35 of 101 Hotels in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:4 star — National Hotel Jerusalem 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Priceline, Travelocity, Cancelon, Hotwire, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your National Hotel Jerusalem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing