We've been to this place three times. We went first just after it opened a year or so ago. Although six people were "working" and there were only three other customers, no one bothered to welcome us or bring us a menu. When we finally were brought to a table no one ever came back, so we left. We went for a friends birthday and sat in the cellar area. This is an interesting part of the place that they renovated. It has an antique well and wine cellar. For drinks and fun it can be nice, but is a little clausterphobic (like being on a submarine). The third time we went and sat in the main part of the restaurant. Let's just say "cramped" is an understatement. All the tables are high tables and the chairs are stools, so this is not exactly comfortable. The service is a complete disaster, in such a small place it is still almost impossible for find a wait staff who ever wanted to help the customers. The food is decent and very cheesy (as advertised). The fondus is a good portion and nice to split between four people, as is the cheese platter. The stuffed gnoochi is wonderful. However the prices are a turn off. The managers seem to wear jeans and t-shirts as if this is "cool" but it just goes along with the unprofessional wait staff. By contrast the cooks are true professionals and experts, some of whom have trained and worked in France. So the place is a mixed bag. It has good strong beers on tap, and some of the entrees are really worth going back. But the seating is terrible, it is noisy, crowded and the service needs to be sent back to school.