This is not a hotel but a Youth Hostel with a couple of hotel rooms. After a day in the desert, there was no hot water and poo was coming up the sink. They sent a plumber but couldn't fix it and other guests were coming downstairs to complain. They said they were moving us to an apartment for our stay. They did so in the rain to another building several hours later. While we were in Ben Yehuda Street having coffee they demanded we come back to our original room immediately as the plumbing was fixed. We had our child with us and we were losing our minds. By that stage we had lost faith in them and told them we would find another hotel and not to take any money off our credit card. They threatened us that if we were not back by 10pm they would do so. At that point a lawyer friend got on the phone and tore them a new anus. They didn't care and took the 20% off my credit card. At that point we advised we would be coming with the police. We got our bags and went to reception and demanded they re-credit our card as we had told the bank in Australia that they had stolen from us. Only then did we get our money. We were then out on the street at midnight in the rain dog tired looking for another hotel. WE DO NOT RECOMMEND THIS HOTEL under any circumstances as they don't deserve our business or yours.
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- Also Known As:
- Beit Shmuel Guest House Hotel Jerusalem