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“This hotel ideal for anyone staying in Jerusalem”
Review of Austrian Hospice

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Austrian Hospice
Certificate of Excellence
Sydney
Level 4 Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“This hotel ideal for anyone staying in Jerusalem”
Reviewed March 7, 2011

This is place is a gem! Located within the city walls, it is ideal for anyone visiting the sights of the old city. Despite what I had read in previous reviews, we found the service to be excellent, remembering that the staff are mainly 18 or 19. Our room was large with everything we needed. The breakfast, while simple, was more than adequate. The one downside is you need to carry/drag your luggage through the city streets which are really quite dirty.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Fires72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
    141
    108
    34
    13
    12
See reviews for
35
106
65
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed January 15, 2011

I spent a week there and it was excellent. I went for the dormitory beds, which were a decent price and comfortable. The breakfast is good, and the facilities were quite nice. The desk closes at 10 p.m, but you can get a special night key if you want to stay out later. It's a beautiful building and the staff was very helpful.

  • Stayed January 2011, traveled solo
    • Value
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Helpful?
Thank RobertPalisin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level 6 Contributor
176 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed January 11, 2011

I'm a solo woman traveller and was really, really impressed with my stay at the Austrian Hospice. I stayed in the female only dorm (they are single sex dorms) for 4 nights for around 20 Euro a night including a typical Austrian breakfast. The bathroom was absolutely spotless, as was the dorm. I felt safe and my belongings were secure because you get given a key to your dorm which remains locked when no-one is inside. Its an ideal location - just a 5 minute walk from the Western Wall and is on the stations of the Cross route. It was easy to find, having been dropped off by a sherut at the Damascus Gate (taking only half an hour to get from Ben Gurion Airport), it was a 5 minute walk from there. This is an ideal place for travellers on a budget who want to stay somewhere safe and clean, yet in the heart of the Old City. The views of the Old City from the Hospice rooftop are really impressive.

There is free WiFi (ideal for uploading travel photos to Facebook via my iPhone).

My only criticism by way of service are the chain-smoking receptionists (in the morning the reception area reeked of cigarette smoke) and the very fierce and "jobs-worth" nun who policed the breakfast room in the morning. I found it bizarre that you had to sit at a designated table, which seem to be based upon languages (so at my table there was another Brit and a couple of Irish guys - all English speakers, and at another table were some Japanese guys and then Germans at another table etc). It also felt a bit uncomfortable selecting my breakfast with the ever-scrutinising nun behind me. Oh, and watch out if you don't have your dorm key with you! But hey, ho, it was all part of the great travel adventure I was having!

  • Stayed February 2010, traveled solo
    • Value
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Helpful?
3 Thank bronzevernis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lugano
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 28, 2010

The hospice surprised us for the incredible advantageous price/service! We paid 84 euros but, in my opinion, it was worth three times the price. Rooms are very clean and in december were heated during night (very important). The building is outstanding. Organization of meals and cleanliness are just perfect.
My advice: book at least six months in advance and enjoy this extraordinary place while staying in Jerusalem.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Benni74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed December 16, 2010

We stayed here for 4nights because Ecce Hommo was full but considered it due to high reviews.

The good:
-rooms and bathrooms are spacious, modern and even felt luxurious and elegant. This is due to being an ex-Austrian embassy.
-the meals are great.
-great view of the old city of Jerusalem.
-staff are professional
-great appeal to German speaking visitors.

the bad:
-local people hanging out on the main door which can be intimidating if you're not use to this. A pair of IDF soldiers are usually patrolling on the adjacent building (the third station of the cross).
-when my friend and I booked separate rooms at the same time during our 3 night stay, our dining table reservations have been separated....there is no open seating during breakfast and all tables lists who is suppose to sit there as you'll be escorted by your hostess when you arrived at the dining hall. We had pleaded to the hostesss to allow us to eat together as opposed to eating our meals individually and staring at the white walls. this should be a minor issue but the hostess just would NOT accept. Since breakfast was included to your nightly stay, we even considered eating elsewhere but the Nun (the only Sister we saw the whole time that seemed to manage the entire "convent") ironed out the issue with the hostess for us.
-extremely expensive dining option (for ex., $5-7 euros for a capuccino?)

Although, this was listed on the Christian websites (cicts.org) as a convent, it lacked the feeling of one. having said that, we've missed the quietness of the other convents we've experienced. This place appealed more to the backpackers wanting to stay within the old city and families.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank drgreenthumb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, United Kingdom
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 3, 2010

We thoroughly enjoyed our stay at the Austrian Hospice . Right in the Old City , not far from the Damascus Gate . An oasis of peace and quiet amidst the bustle and noise of the Arab Quarter . There is a mosque right by , and the calls to prayer are very audible . So take ear plugs for the dawn call not to wake you up !

An excellent room , with tall ceiling and window , though the bathroom is small and basic . Breakfast is simple and your table is assigned to you by the staff ( mostly young volunteers from Austria ) , so you might be sitting with strangers - which is OK but some may find this awkward .

There is a cafe , 10am to 10pm , that does offer a basic cooked menu , and of course a range of coffees and strudel , naturally . A wonderful quiet and green garden to sit and enjoy the ambience is right by the cafe area . A beautiful little chapel , with daily mass is on the right of the reception area.The view of the Old City from the roof is stunning .

Be aware that there are no laundry facilities , though the staff can point you to a local laundry if you need . Also , payment for your stay is in cash , preferably Euros , though dollars and shekels are also accepted .

The Hospice was an excellent choice for our stay in Jerusalem , but be aware that it is not a hotel in the strict sense . It is charming but basic . We will stay there again on our next trip .

  • Stayed November 2010, traveled as a couple
    • Value
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Helpful?
Thank moburton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level 4 Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 3, 2010

The service was good and staff friendly enough.
The room was bigger than expected with 3 separate beds. Very simple, but comfortable and clean.
On the other hand, bathroom was small, and the toilet did not work. It was fixed only the next day after asking reception several times.
Our room had a view to the main "street" and it was noisy at night for 2 reasons: 1.guards stayed on the stairs of the Hospice and chatted for a long time and 2. a group of guests chanted in chorus from very early in the morning (from 3 am)

The best thing is the location. For the Old City, you cannot find a better place. It is close to absolutely everything.
The roof terrace was a bonus.
Internet is available for free downstairs.
Photo expo on each floor - we have seen some really beautiful pictures, from a local artist.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gabriela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Austrian Hospice

Property: Austrian Hospice
Address: 37 Via Dolorosa | P.O. Box 19600, Jerusalem 9762637, Israel
Location: Israel > Jerusalem District > Jerusalem > Muslim Quarter
Hotel Style:
Ranked #10 of 66 Specialty Lodging in Jerusalem
Number of rooms: 34
Also Known As:
Austrian Hospice Hotel Jerusalem

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