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“Solid hotel, above average food, mediocre location.”

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Jerusalem Gardens Hotel & Spa
Ranked #45 of 101 Hotels in Jerusalem
Toronto, Canada
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Solid hotel, above average food, mediocre location.”
Reviewed July 24, 2014

The best part of this hotel was the food...everything else was on par.
I was here on a birthright trip with 50 other people, I stayed in a 3 bed room with 2 roommates.

The rooms were very quiet and I had no problem sleeping, they have a nice wall mounted 30" LCD television in front of the bed. The shower was hot with good pressure which I always consider important. The amenities include a nice grassy communal area with a bar, cots, and tables and there is a nice big pool as well.

The food was excellent, breakfast was pretty standard but had a nice selection of fresh fruit. Dinner was delicious with a huge selection of traditional middle eastern cuisine, they always had fresh food coming out.

My only complaint is that the servers in the dinner area were quite rude and the location isn't near any of the tourist sites.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank MattSharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, August 19, 2014
Dear Guest,

Thank you very much for taking the time to write a review of our hotel.
I am glad to see that you enjoyed your stay with us.
We do put a lot of effort into providing our guests with good service and excellent food.
I would like to point out the while the hotel is not situated in the center of town, it is within walking distance to several tourist sites including The Knesset, The Israel Museum, The Bloomfield Science Museum and more.

Joseph Hadad
Guest Relations,

guest _relations@jerugardens.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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587 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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New York City, New York
Level 6 Contributor
559 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed July 11, 2014 via mobile

Good location. Basic hotel. Rooms clean but hallways need work. The half board is worth it since the good is quite good. Nice pool and a good respite during a business trip. The staff is very helpful but they should work on getting free wifi. I was there during the air raids in July 2014 and the staff made us feel very safe. This is my second time at this hotel and I will probably return.

Stayed July 2014
Helpful?
1 Thank Marciahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, July 14, 2014
Dear Guest,

Thank you for taking the time to write a review of our hotel.
I am glad you enjoyed your stay with us. At the same time I have taken not of the few bothersome issues and am happy to let you know that we are addressing them. We have begun providing free WiFi in the lobby, and will continue to make improvements to the hotel.

Thank you,

Joseph Hadad
Guest Relations

guest_relations@jerugardens.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 7, 2014

This Hotel was Excellent and worth every penny, there was five of us stayed there on 11/5/14 - 25/5/14 and the staff were fantastic and very professional in everything they did to make our stay very comfortable. The Hotel was immaculate in cleanliness and our rooms were serviced every day with fresh bedding and towels and our tea and coffee tray was filled every day. The rooms were very specious with a fridge and also a safe for valuables. The Hotel is so well situated and next to the trams to go anywhere.

The Bar in the foyer was excellent with wide choice of drinks and tea and coffee and cake.. Especially after long day.

The food Was Excellent and Plenty of choice and the chefs were very accommodating..

There was Nothing that we could fault this Hotel or the Staff on in any way and therefore would like to Say thank you to All the Staff atThe Jerusalem Gardens Hotel & Spa.

See you all next year..

Thank you to all of the Staff for making our stay fantastic

Room Tip: This hotel is A definite must to go to well situated and Staff are Fantastic and also the Food is ex...
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  • Stayed May 2014, traveled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Gerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, July 14, 2014
Dear Guest,

Thank you so much for your review of our hotel.
I am very happy to see that you thoroughly enjoyed your stay with us. We make every effort to assure our guest the very best service.
I will pass on your thanks to the staff.

We all look forward to greeting you on your next trip to Jerusalem.

Thanks again,

Joseph Hadad
Guest Relations@jerugardens.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vellinge, Sweden
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 25, 2014

We traveled to Israel to attend a wedding and the hotel's very close to the tram and very friendly and gives great service. The room is average OK with comfy beds.
Pool was very cold water and kids were not allowed to jump to the water which was a disappointment.
Super great breakfast!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, July 14, 2014
Dear Guest,
Thank you for taking the time to write a review of our hotel.
First I'd like to congratulate the happy couple.
Secondly I would like to thank you for choosing our hotel for your stay here in Jerusalem.
I am sorry that the kids were disappointed that they were not allowed to jump into the pool, but I am sure that you understand that we must implement this rule for the safety of all those who use our pools.

Thanks,

Joseph Hadad
Guest Relations

guest_relations@jerugardens/com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2014

Great quality hotel with a reasonable price! It's a 5-7 minute walk from the central bus station where you can go anywhere! The central bus station has lots of shops and places to buy food. There is a small convenience store across the street of the hotel for drinks and snacks. Other than that there weren't any shops or restaurants around. This hotel is a bit further from downtown Jerusalem and the Old City but that's okay because you can get onto the street car from the central bus station and it takes you there quickly (15 minutes) and the streetcar comes often. We did the commute everyday, it wasn't a big deal at all. If it ends up being cheaper to take this hotel than one that is closer to downtown or the old city then do it and commute, This is the same bus station that can take you to and from Tel Aviv. Reception was great, very helpful and answered all of our questions. They also booked a tour for us. There is a pool, the water was too cold for me to swim.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lifeasweknowit7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, July 14, 2014
Dear Guest,

I would like to thank you for taking the time to write a review of our hotel.
The guest experience is very important to us and so I am glad to see that you enjoyed your stay with us. I look forward to greeting you on your next visit to Jerusalem.

Thanks again,

Joseph Hadad
Guest Relations

guest_relations@jerugardens.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2014

Stayed here for 4 Nights, room very comfortable, clean and overall a nice stay in a lovely city.
Staff very Friendly. - Location Great - The Trams are very close by - less than a 5 min walk..Breakfast very good Value and the Bar was great for relaxing after a long day tour .
. A Big Thanks to the very helpful reception staff- Only downside was i arrived during a wedding so Restaurant was not fully functioning and Wifi is not Free ( but is cheap ).. Still had a great stay..

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda31380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, July 14, 2014
Dear Guest,

Thank you for taking the time to write a review of our hotel.
It is gratifying to hear that our guests enjoy their stay with us.
We do take our guests comments very seriously and so we have began providing free internet access in the lobby.
I look forward to greeting you on your next visit to Jerusalem.

Thank you,

Joseph Hadad
Guest Relations

guest_relations@jerugardens.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shrewsbury
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 15, 2014 via mobile

Stayed for 5d for work conference, don't think there are words to describe how impressed and delighted we were with our stay. Staff were extremely helpful, esp with helping my friend whos suitcase hadn't arrived on the flight. Room was stunning, we stayed in 1008 and the views were amazing as well as double bedroom, living rm with 2sofas, dining table, fridge, bathroom and roof top views over one of the most amazing cities I have been to. Breakfast was typical israeli breakfast and the quality amd choice of food was great, I ate one evening in ghe hotel amd again was excellent service and quality. Less than 5min walk to tram stop and 10min walk to icc (where pur conference was). Jerusalem gdns was not on our list of conference hotels but im delighted to hsve found it. 15/10 to all staff as well as quality of stay, delighted.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank haz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this review, July 14, 2014
Dear Guest,
Thank you very much for taking the time to write a review of our hotel.
I am very glad to see that you enjoyed your stay with us and I hope to greet you on your next visit to Jerusalem.

Thank You,

Joseph Hadad
Guest Relations

guest_relations@jerugardens/com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jerusalem Gardens Hotel & Spa

Property: Jerusalem Gardens Hotel & Spa
Address: 4 Kiryat Moshe, Jerusalem 9610204, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #45 of 101 Hotels in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Jerusalem Gardens Hotel & Spa 4*
Number of rooms: 180
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