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“Great service, amazing breakfast”

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Jerusalem Gardens Hotel & Spa
Ranked #44 of 101 Hotels in Jerusalem
Reviewed November 22, 2013

My wife and I stayed at Jerusalem Gardens Hotel & Spa a number of days while in Jerusalem. One night we had some technical problems in our room and a manager, Ala, helped us solve our problem and provided us with some nice upgrades for the problem. We enjoyed the breakfast at Jerusalem Gardens more than anywhere else we stayed. They have an amazing breakfast with an omelette bar and more choices than you can make. We traveled by car and utilized the parking on site without any problems whatsoever. Parking was always available and it was easy to load and unload the luggage. The valet and service were always present and security was as well. We also liked the gym and pool for morning workouts; that is an added plus you won't find at many accommodations.

If you have any needs, communicate them to Ala at the front desk - he was amazingly helpful and courteous.

Room Tip: Pool view is nice
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  • Stayed: October 2013, traveled as a couple
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Thank revivalist007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded November 24, 2013

Dear Guest,

Thank you for taking the time to post a review of our hotel.
I am very happy to see that you enjoyed your stay with us.
The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time with us.
We look forward to hosting you again in the future.

Best Regards,
Joseph Hadad
Guest Relations

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280 - 286 of 655 reviews

Reviewed November 19, 2013

The reason for my trip to Israel was to tour non profits. For one of the stops, we visited the Jerusalem Gardens Hotel because of their commitment to supporting the community. My group and I had the privileged to sit down with Joseph and other heads of departments followed by a tour of the "front of house" and "back of house" of the hotel. It was great to hear the amazing mission statement of the hotel and then see first hand how they implement the statement. This hotel truly believes in giving back to the community.

Speaking of the tour, my group was so impressed by the hotel we came back later that night for the buffet. The food was fantastic and endless. As a 6'1", 230 pound guy, I left very happy! All the staff, from the concierge to the waiters, had smiles and were courteous.

I will stay here for my next trip to Israel.

  • Stayed: November 2013, traveled on business
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Thank chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph H, Manager at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded November 20, 2013

Dear Guest,

I was very pleased to have read your warm review of our hotel.
It was truly a pleasure to host you and we are very glad that you enjoyed your time with us.
Our commitment to our community and to our guests is the driving force in our continuous efforts in providing great service and a superb guest experience.
Thank you again for joining us, we look forward to your next visit.

Best Regards,

Joseph Hadad
Guest Relations
Jerusalem Gardens Hotel and Spa

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Reviewed November 4, 2013

We were welcomed by friendly efficient staff who showed us to our suite which was spacious and spotless, offering balconies with open outlook. The abundance of food was excellent, every meal a banquet. After a busy day I loved sitting in the garden under the shade of the trees while my husband took advantage of the Gym, spa and indoor swimming pool. The location was ideal, just a four minute stroll to the light rail which quickly transported us to Jaffa Rd .providing access to so many places of interest. On future visits to Israel we will make Jerusalem Gardens Hotel our destination. Thank you for making our stay so memorable.

Room Tip: A room reasonably close to the lifts is always beneficial
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  • Stayed: October 2013, traveled as a couple
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2  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded November 8, 2013

dear guest,

How wonderful of you to let everyone know what a pleasant time you have had at the Jerusalem Gardens Hotel.

It is nice that you can find a benefit of the location for the room and said= a room reasonably close to the lifts is always beneficial.

Hope to see you soon.

Best Regards,

Sharon Kotler

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Reviewed November 3, 2013

Entranced by the web site description, we booked at this hotel for three nights. It's located on a busy street, next to 2-3 other hotels but there is nothing else within walking distance. If you want to go anywhere, you need to take a cab. It obviously caters to tour groups of which there were several--all loud. Advertises two restaurants but these are just dining rooms or a bar and only serves a buffet that costs over $40 with no alternative eating possible. Staff generally curt and unhelpful--told me that they had no change for a 100 shekel note and that I could tip the bellman tomorrow. When I wanted to store my computer, the fellow sitting at the concierge desk told me to wair until he had finished his breakfast. Ultimately we bailed out after one night as we couldn't stand it.

Room Tip: Don't stay here.
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  • Stayed: November 2013, traveled with family
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5  Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerusalemGardens, Public Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded November 8, 2013

dear sir,

In response to your review of our hotel, I feel that I must clarify some of the statements you made.
The Jerusalem Gardens Hotel and Spa is in fact located on a quiet street which houses three hotels.
Our hotel is walking distance to several of Jerusalem's major attractions such as the Bloomfield Science Museum, The Israel Museum, The Knesset and The Jerusalem International Conference Center. A short distance from the hotel is the new Light Rail which will get you to the center of town and the Old City in 9 short minutes and at a low cost of 6.6 NIS.
In reference to the computer storage, we initiated and completed an immediate investigation.
The hotel will store a guest's computers and valuable equipment in the security office safe. A service we give our guests because it is much safer then storing a computer in the luggage room. Not every employee is allowed into the security room and safe. Only security personnel may do so not a concierge.
The security guard in question was posted at the entrance to the hotel, a post he may not leave unless relieved by another guard.
The guard simply asked that you wait for two minutes while a replacement guard can arrive so that he can take your computer to the security office.
It was for your computer and your own and maximum safety.
Please understand that security personnel cannot leave their posts unattended as they are responsible for the safety of all hotel guests.


Best Regards,
Rakefet Ben Dror

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Reviewed November 1, 2013

When we first arrived, we discovered there was some misunderstanding with the order of the rooms. The problem was solved quickly and in extremely polite manner by the manager, Ronit.

Ronit did not seize throughout the entire stay in the hotel to make sure we enjoy our stay and took care of our every need and request.

She is definitely part of the main reason why we will return to this hotel
Thank you!!

  • Stayed: October 2013, traveled as a couple
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Thank nissan_berenshtien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded November 8, 2013

dear guest,

thank you very much for your positive review.

I will make sure Ronit will get this review and also our general manager, and I am happy to have such a grate manager in our hotel that can change your feeling and help you at any matter, and that can be reliable on.

looking forward to see you again.

Best Regards,

Sharon Kotler

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Reviewed October 31, 2013

Stayed for 4 nights. Room was quiet, comfortable and clean. The breakfasts and dinners in the dining room were delicious - lots of variety, fresh and delicious except on Saturday. (This is the Jewish Sabbath, so the variety of food wasn't as plentiful although it was still very good.) The staff was friendly and helpful. Our room was down the hall away from the elevator which I would recommend since there can be a lot of people staying there. (The elevator gets crowded during the dining hours). Had a balcony with view of the city. The swimming pool was nice with two hot tubs. The value seemed good for the money - we had booked through a tour group so our meals were included in the price of the room. There was an ATM machine in the Ramada Inn next door. All in all, we would recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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Thank DonnaJ7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerusalemGardens, Manager at Jerusalem Gardens Hotel & Spa, responded to this reviewResponded November 8, 2013

dear guest,

it is a nice review, thank you for your efforts of bringing it by writing.

I am glad you have enjoyed the food, and the staff was helpful. also it is nice you have a comfortable room.

hope to see you again.

Best Regards,

Sharon Kotler

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Reviewed October 27, 2013

First of all this is not a poor hotel per se. It's clean, tidy, the location is ok (if you drive) etc. However for the money we paid $112 US a night it just wasn't worth it.

Got into our room and neither the air conditioning or the TV remote control worked. Yes we could have asked to get them fixed but we were only there two nights and it wasn't hot so didn't bother. The door out to the balcony was broken too so it wouldn't shut properly, not good as there is a main road right outside.

On our trip we stayed at a wide variety of places, all of which offered Wi-Fi. This place did too. BUT you had to get an access code from reception, which only last two hours and could only be used by one person in the room. Truly stupid.

I went to the hotel bar and had to wait ten minutes for someone to show up. I was then charged a large amount for a small beer. Now that I can understand, big hotels do that so no real qualm. However I was given my beer, and the next one, in a plastic cup. Classy! We had booked two nights without food but the first night thought we'd go down to the restaurant and grab something. DO NOT BOTHER. The food was ok but when we were asked to pay it was 100 shekels (£17.50, $28 US). Rip off. Breakfast would have been 70 shekels so we went round the corner and got breakfast in a pita bread for 25.

Checking out was the funniest. We paid for the room and asked for a receipt. The guy behind reception said that there was no paper in the printer. He then stood there and did nothing about it. Ok we thought, that's odd. Here's the best bit though, we paid by credit card and they gave us the amount in dollars. Kind of standard. We asked the guy to convert that into shekels for us, shekels being the currency of the country we were in, and he said no. Shockingly lazy, ignorant reception staff.

This hotel wants you to think it's a cut above the rest but frankly it's not. The other two places we stayed in Jerusalem, a guest house and a hostel were far better value, without the bad staff, broken stuff and idiotic Wi-Fi.

Room Tip: Upper floors away from the street would be better
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  • Stayed: October 2013, traveled with friends
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Thank cls14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jerusalem Gardens Hotel & Spa

Address: 4 Kiryat Moshe, Jerusalem 9610204, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #44 of 101 Hotels in Jerusalem
Price Range: $94 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jerusalem Gardens Hotel & Spa 4*
Number of rooms: 180
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