This hotel has received very mixed reviews and having stayed for 10 nights I have to say that we were very pleasantly surprised. Our room was very clean and done well. The hotel staff were generally very friendly and helpful. ( for Israel!) Our daughter lives in Jerusalem and we would not hesitate to return there. The location is very good ansd the Lightrailway runs 2 minutes walk from the hotel and therefore getting around to anywhere in Jerusalem is easy. The spa and pool were wonderful and is a bonus for this grade of hotel in Jerusalem. I have stayed in other more expensive hotels in Jlm and frankly the difference is negligible. There are many more expensive hotels but it is the balance between price and comfort and the Jerusalem Gardens fits for us. Whilst we could have spent much more I have stayed in many hotels in Jlm and the price difference going upscale from here is very large and not justifiable for me.
The refurb of the hotel is now almost complete and I would warn against giving any notice to earlier comments which were made during the refurb. I do think that the hotel need to ensure that they have english speaking staff on duty as much as possibble- even at 4am!
Breakfast is typical Israeli which is great but after 3/4 days it becomes very boring!
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