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“No water for the thirsty”

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St. Andrew's Scots House Hotel
Reviewed June 2, 2010

My husband and I went to St. Andrew's for our 12th wedding anniversary. We had stayed there in the past, before their renovations, and liked the guesthouse, area, restaurant and gift shop.

We were offered a "deal" which also tempted us to return.

We paid 482 NIS ($1=~3.88 New Israeli Shekels) for one night, bed and breakfast. When we asked about dinner, we were told that the restaurant had been removed during the renovations. The charming gift shop had moved and was open only occasionally.

Our room had 2 single beds, a desk, a small toilet/shower and an air conditioner, which was a blessing because it was very hot.

There was one television, in the library, but the antenna wasn't working so every channel was fuzzy.

Breakfast was ample, but the vegetables and cheeses had been recycled from previous meals.

When we checked out, I asked if I could fill my little 500 ml. (~2 cups) water bottle as it was 38 degrees Celsius outside. To my amazement, I was told that it was not allowed. As I am of Scottish decent, I know how thrifty they are, but this was unkind, to say the least. In the end, I was allowed to fill my bottle half way and was told by the poor receptionist that this was being filmed by their security camera.

  • Stayed: May 2010, traveled as a couple
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3  Thank janelevron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 - 145 of 171 reviews

Reviewed December 12, 2009

We were working in Bethlehem for a charity and spent two weekends at the Guesthouse for a break. On each occasion the staff were outstanding in their attentiveness. On the second weekend the reception staff carried our heavy suitcases up 51 stairs to the tower room. The breakfast/brunch is very good too, and the atmosphere is a welcome calm from the hubbub of the city.

Stayed: December 2009, traveled on business
2  Thank Gwenllian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2009

The Scottish Guest house is an ideal location for tourists in Jerusalem to explore the Old City. The Guest House is located on a hill overlooking the old city and is an easy 10 minute walk to the Jaffa Gate. Staying outisde, but in close proximity to, the Old City eliminates a great deal noise, dirt, and hassle (for example, dragging suitcases through winding, cobbled streets).

The room was simple and very clean. The local staff was great - friendly, helpful, and knowledgable. However, the owners are a nightmare. During our stay they shut down brunch to prepare for a party for themselves and sent their embarassed staff out to inform a group of tired tourists who had hiked to the guest house specifically for the brunch that the kitchen was closed. We also watched one of the owners rudely rudely shush a group of paying guests chatting on the terrace because the owners were showing a slideshow in the sitting room for a relative's birthday party. Unfortunately, the owners are fairly clear about displaying their political agenda as well (no matter your beliefs, it seemed a shame display bias in a forum that could otherwise allow for dialogue between international guests of all religious persuasions).

The accomodations, location, and staff were perfect and the price just right. It does seem unfortunate that staying at the Scottish Guest House serves to fund the owners' private parties at the expense of guests and a attitude that is less than diplomatic.

  • Stayed: October 2009, traveled with friends
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2  Thank DarcyKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2009

We Stayed in a room wih a view overlooking the old city walls. Basic but very comfortable and cosy.
We loved the complementary tea and coffee served in the lounge,with a wide library, and the laptop availabla for the use of the guests (very convenient for light travelers).
In addition to the mentioned above, staff were very helpful and friendly.
We recommend the guest house and we'll try to visit it again in the future.
We note that the gardens can be slightly improved with keeping in mind the dry climate.

  • Stayed: November 2009, traveled as a couple
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2  Thank OliverJacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2009

We visited St. Andrew's guest house for a few days and were very satisfied.
The location is very central and the view especially in the evening and at night is excellent.
The service and the food was outstanding. All the staff of guest house was always ready to help at any time of the day as well at odd hours.
We will defintely return and highly recommend to any one visiting Jerusalem.

  • Stayed: October 2009, traveled as a couple
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2  Thank ashbel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2009

We selected St. Andrew's Scottish Guesthouse based on the number of positive reviews but we had a horrible experience. We checked in on September 6th for three nights and were assigned room 218 which is on the ground floor directly behind the reception office. The bedroom had NO windows at all and the bathroom had a window that we kept closed so that we didn't expose ourselves to anyone that might walk by while we were showering or using the toilet. The shower in this room is actually a recessed area (not a bathtub or shower enclosure) without curtains which made for a wet bathroom after showering.

We had arrived from an overnight flight from Newark and were extremely tired and although we were not very happy with the room, we resigned ourselves to it and we went to bed at a decent hour. We were awoken no less than four times by an extremely loud buzzer and had difficulty getting back to sleep each time. Apparently the front door to the guesthouse is locked at night and guests that want to get into the hotel must ring the door buzzer. The major problem is that the buzzer is located on the wall of the reception office that is shared with room 218. It is located just on the other side of the wall from the bed's headboard.

The next morning we asked to have a room change and we were accommodated with a room change to room 205 on an upper floor. We slept soundly that evening and got up early to explore the city before breakfast. When we returned from our walk, we were headed to the breakfast room where we were met by Ramzi who told us that we needed to change rooms once again. I advised Ramzi that as long as it was ANY room but room 218 that it would be fine. He advised us that he intended to move us to room 218 and I advised him that that was unacceptable but that we were going to have breakfast and then discuss this situation further afterwards.

When we went to the reception desk after breakfast, he continued to insist that we needed to move to room 218 and that he "had informed us of the type of room" we confirmed. We had our email confirmation from Ramzi and it stated "please note that the room for the first three night will be on the ground floor without any view." I guess I assumed that without any view still meant that there would be windows. Silly me. We were not happy that room 218 didn't have any windows in the bedroom, but the bigger issue was the buzzer that would wake us during the night.

We asked to speak with the manager and he offered us a discount and admitted that room 218 was not up to the standards of the other rooms but we would have to move to room 218 if we wanted to continue to stay at the guesthouse. I went to the front door and rang the buzzer to demonstrate the awful noise that enters room 218 and advised him that that room was unacceptable since we would not be able to sleep continuously and soundly through the night.

We were forced to check out of the hotel a day early and were quite disappointed with the hotel and its reception staff.

On another note, we found that the breakfast was excellent.

  • Stayed: September 2009, traveled as a couple
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6  Thank misterfuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2009

Our family of five (two parents and 3 teenaged boys) all greatly enjoyed our stay. We reserved the apartment which had two bedrooms, two large couchs and a fabulous terrace that overlooked the Old City. Breakfast was well done, and the hotel is an easy walk to wonderful restaurants and the Jaffa Gate. We will definitely stay here again!

  • Stayed: June 2009, traveled with family
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3  Thank QuincyKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Andrew's Scots House Hotel

Address: Rehov David Remez 1 | Off corner of King David and Emek Refa'im Sts., Jerusalem 9354101, Israel
Location: Israel > Jerusalem District > Jerusalem
Hotel Style:
Ranked #14 of 71 Specialty Lodging in Jerusalem
Price Range: $167 - $238 (Based on Average Rates for a Standard Room)
Number of rooms: 20
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Also Known As:
St. Andrew`s Scottish Guesthouse Hotel Jerusalem

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