Had a reservation for 3 persons. Arrived late to find the room set with 3 beds, but only 2 sets of towels and 2 cups. When we went downstairs the front desk man was outside smoking, and finally produced one towel saying everything else was dirty laundry. The bathroom mirror was cracked in 2 places, the overhead shower head did not work, bathtub grout needs regrouting, towels were poor quality.Water pressure and temperature difficult to regulate. As we paid $240 a night, this was not at all the service level that I expected. Service all in all was poor. There are tables set outside and when we sat down, hoping to order drinks, we eventually needed to go to the front desk to place our order. The beer arrived in bottles, with no glasses.Speaking with the front desk, the supervisor offerred 10% off first night stay due to the bad set up and condition of the room...
On the positive side: The breakfast buffet is excellent. Great selection of cheese, pastries, fish, warm and cold options, a definate great start to the day. Wifi in the rooms is fast and connection is good. Location of the hotel is a short walk from the Jaffa gate and the neighborhood seems good to upscale. Girls at the front desk are pleasant and try to be helpful
We did have trouble finding places to have dinner as the hotel was not serving same.
For the price, I suggest you look around.
- Official Description (provided by the hotel):
- Located in a magical setting overlooking the old city walls, in the heart of the central tourist area, an intimate boutique hotel awaits you, which only Jerusalem can offer. The hotel rooms feature cable television, air conditioning, a mini-bar, telephone, work area, safe and Wi-Fi throughout the hotel. The hotel offers a number of rooms that are accessible for the disabled. The hotel is located in walking distance from Jaffa gate and the Mamila Street, the city’s vibrant shopping and entertainment center. Eldan Hotel, which features 76 spacious and well-fitted rooms, will help turn your visit into an unforgettable experience. ... more less
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