We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“If it weren't for the wedding--well just don't stay here”
Review of Beit Shmuel Hostel

Beit Shmuel Hostel
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Jerusalem
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Beit Shmuel Hostel
nyc
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“If it weren't for the wedding--well just don't stay here”
Reviewed April 20, 2012

My sister-in-law and her hsuband to be were getting married and decided to get rooms in the place where they were marrying. Great location to marry due to the room at th etop and outside space where the chuppa was--was an amazing place for scenery looking out over the old city. But that is where the good stops.

We stayed in the hotel portion--buffet, very basic and very terrible--how can you screw up scramble eggs and why are your hard boiled eggs runny? Place is dirty. We did have a great view from the room but their staff was rude and basically clueless. Nissim--front desk person--yes I'm calling you out--take a customer service class and get a brain. Something that is so basic such as a person locked out of their room--why on earth are you looking for your cell phone instead of using the front desk phone to locate the house cleaning staff that has keys to every room? The you claim it will take at least 15 minutes to handle this request--really?! I found them myself in less than 3 minutes.

My sister-in-law was ripped off by the guy in the cafe -- he didn't give her the right change back. Due to her having food poison, she was not feeling that great and wasn't thinking clearly. Please explain why he took over 180 schekels for himself--she gave him 200 for something that cost 16 and he only gave her back 4 claiming she only gave him a 20. All she had was 200's.

This place was not worth a dime. They need new management and new staff. Especially the hotel--you cannot even call it a hotel. And for those people who are staying in the hostel section--find another place--pay the extra money and find a hotel that takes care of their guests and treats them like they are supposed to be treated.

Room Tip: find another hotel
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joyia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth K, Manager at Beit Shmuel Hostel, responded to this review, May 6, 2012
Thank you for your comments. During March-April 2012 Beit Shmuel was in a process of rennovations in order to improve the facilities of the place. While we made every effort to ensure our guests' comfort and the level of services rendered are not compromised, I understand you have, unfortunately, experienced certain inconveniences and I sincerely apologize for that.
I feel that the phrasing of your complaint about Nissim from the Front Office was rather harsh and offensive, as he is a most dedicated and service oriented emloyee. The cell phone at the front desk, which is a duty one and not a private one, is exactly the tool required in order to speedily call the housekeeping employee on duty who could to let you into your room, once you locked yourself out. I am sorry you got the impression he was doing something wrong by using it.
The Cafeteria at our establishment is a private outlet, unrelated to the hotel. However, in the many years that it operates here, we have had nothing but praises to their service, honesty and generousity. The situation you describe is undoubtedly an honest mistake by one of the parties involved in the transaction, which I am sure could have been sorted out immediately if brought to our knowledge.
I have also relayed your comments regarding the egg at breakfast to our Food & Beverage manager.
I hope the wedding you attended here was a beautiful event to remember and assure you we are doing our utmost to make our guests welcome and happy.

Sincerely,
Ruth Kaplan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

24 reviews from our community

Traveler rating
    1
    7
    7
    3
    6
See reviews for
3
5
4
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Any
English first
Brno, Czech Republic
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 8, 2012

I have stayed in a hostle-room (few beds, few people per room). I must say that this place was really dirty. Everything was mouldy. There was not enough storage space in the room for so many people as they have put in the room. Towels were not changed during stay. I went to a lecture in the lecture room located at the same floor as the accommodation. There was a huge hole in the sealing with mould dripping out from it. And the smell was just terrible in the entire permises. Selection for breakfast and dinner were basic but OK. The dining room, again, was dirty. Dirty dishes, dirty table cloths, dirty floor. "Abandoned" dirty grill in the corner of the room.
I must admit that the location was the only plus of this place. It is very close to the old city!
Staff were nice.
If not the wonderful people who have stayed with me in Beit Shmuel, I would escape from there during the first 5 minutes of my stay.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Olgitit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jerusalem hotels

Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 14, 2012

We stayed for 2 nights in a hotel room (which is different than the hostel). Location to old city is the best feature only 5 mins. We had a great view of the old city from our room. Room was quiet, spacious and clean with comfortable bed. Tea and coffe making and a fridge were also supplied. Front desk staff were helpful. No car parking. Breakfast buffet very basic, shared with the hostel. Cost - reasonable.

Room Tip: Hotel room with balcony that overlooks old city.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilkesboro, North Carolina
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 27, 2012

This hotel is a very short walk from the Old City's Jaffa gate and even shorter to the Mamilla Mall, which offers several restuarants and many shops. It is situated between the King David Hotel and the David Citadel Hotel, which are both upscale hotels, but costs far less. It is also one block from the YMCA. Lunch at the nearby King David Hotel was convenient and very pleasant.

Cleanliness was poor. Dust deposited on the floor remained untouched after several days and a bathtub stopper coated with mold was ignored even when placed where it was obvious to the cleaning person. Towels were changed every day, however.

Events, including concerts in the auditorium located in the same building, meant that noise was a problem for those who wish to retire early. However, the noise generally abated by about 11 p.m. Some rooms have a view only of the interior courtyard, but mine had a balcony with a view of the Old City's wall.

Only a single hair dryer was available for guests. Free wi-fi is provided. There is a very small cafe with sandwiches and drinks located on the premises.

Most of the front desk personnel was helpful, but one person was not at all helpful.

This might be a good choice if you need a location within walking distance of the Old City, you are on a tight budget, and you can tolerate the shortcomings.

Room Tip: Try to get a room with a view of the Old City.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Compositor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 15, 2011

Make no mistake, it is a dormitory/hostel and they put as much attention into it as that. The general appearance of the public areas need a good scrub. The walls, baseboards, backs of chairs, table clothes are all dirty. But if you need a " dirt" cheap accommodation close to the old city, this is it

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank spinach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Orange, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 15, 2011

I went as part of a teacher "kivunim" program. I found the place totally filthy. Mold and mildew - disgusting. Do not attend the program and do not stay in this "joint."

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank teachergoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Townsend, Washington
Level Contributor
51 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed June 3, 2011

When we arrived, they said they had to cancel our reservation because we didn't respond to requests to verify. Well, there was no email from them -- not even in the spam folder. I had a printed confirmation with no indication that anything was needed other than to show up. This all turned into a huge shouting match that would have impressed a New Yorker. Eventually, we got our room.

The room faced a communal seating area and several people from some gathering talked late into the night. A youth group party was going on outside late into the night. It was obvious that this hotel caters to visiting groups and if I was a member of a visiting group, this hotel would be okay. And the internet was fast and free.

There was no way we could stay there beyond the first night. We moved to the Eldan a block away the next morning. (Passing up what looked like a pretty sad breakfast but did have to go through another round of yelling at the front desk.)

My advice -- go the Eldan, we had a room facing the street and heard no noise and the breakfast was amazing.

  • Stayed July 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Henry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
Eldan Hotel
#25 of 99 in Jerusalem
4.0 of 5 bubbles 649 reviews
Down Town West Jerusalem
Jerusalem Tower Hotel
Jerusalem Tower Hotel
#71 of 99 in Jerusalem
3.0 of 5 bubbles 249 reviews
David Citadel Hotel
#11 of 99 in Jerusalem
4.5 of 5 bubbles 1,906 reviews
Show Prices
Show Prices
Show Prices
Mammilla
Mamilla Hotel
Mamilla Hotel
#14 of 99 in Jerusalem
4.5 of 5 bubbles 1,409 reviews
Mammilla
Beit Shmuel Guest House
Beit Shmuel Guest House
#21 of 59 in Jerusalem
4.0 of 5 bubbles 67 reviews
Show Prices
Show Prices
Show Prices

Been to Beit Shmuel Hostel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beit Shmuel Hostel

Property: Beit Shmuel Hostel
Address: 13 King David St., Jerusalem 94101, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Hotel Style:
Ranked #45 of 65 Specialty Lodging in Jerusalem
Price Range (Based on Average Rates): $
Number of rooms: 40
Also Known As:
Beit Shmuel Hotel Jerusalem

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing