My sister-in-law and her hsuband to be were getting married and decided to get rooms in the place where they were marrying. Great location to marry due to the room at th etop and outside space where the chuppa was--was an amazing place for scenery looking out over the old city. But that is where the good stops.
We stayed in the hotel portion--buffet, very basic and very terrible--how can you screw up scramble eggs and why are your hard boiled eggs runny? Place is dirty. We did have a great view from the room but their staff was rude and basically clueless. Nissim--front desk person--yes I'm calling you out--take a customer service class and get a brain. Something that is so basic such as a person locked out of their room--why on earth are you looking for your cell phone instead of using the front desk phone to locate the house cleaning staff that has keys to every room? The you claim it will take at least 15 minutes to handle this request--really?! I found them myself in less than 3 minutes.
My sister-in-law was ripped off by the guy in the cafe -- he didn't give her the right change back. Due to her having food poison, she was not feeling that great and wasn't thinking clearly. Please explain why he took over 180 schekels for himself--she gave him 200 for something that cost 16 and he only gave her back 4 claiming she only gave him a 20. All she had was 200's.
This place was not worth a dime. They need new management and new staff. Especially the hotel--you cannot even call it a hotel. And for those people who are staying in the hostel section--find another place--pay the extra money and find a hotel that takes care of their guests and treats them like they are supposed to be treated.
- Also Known As:
- Beit Shmuel Hotel Jerusalem