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“Dan Boutique is a great choice”

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Dan Boutique Jerusalem
Ranked #17 of 101 Hotels in Jerusalem
Certificate of Excellence
Reviewed September 7, 2010

The Dan Boutique is a lovely hotel, located within walking distance of the Jaffa Gate to the old city, just outside a lovely new city neighborhood with lots of great restaurants and shops. The rooms are well appointed, modern and very comfortable. Breakfast was fantastic - the best we had during our two week, six hotel visit. The staff was helpful with dinner and tour reservations, and the price relative to the quality was excellent. I would recommend this hotel without reservation.

  • Stayed: August 2010, traveled as a couple
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1  Thank RubyAZ12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 1, 2010

The Dan Boutique Jerusalem did not honor the reservation that I had arranged for August 25 and 26.
When my wife and I arrived at the hotel around 5 p.m. on the 25th we were told by the desk clerk that we had cancelled the second night of our stay, the 26th. I informed the clerk that it was not true and asked to speak with the manager. The clerk went back into the office and came back shortly saying that the hotel had made an error and that they could only provide us a room for the first night, and that there was no room for the second night of our reservation. I told the clerk that was not acceptable and again asked to speak to the manager. The clerk again went to the back room and came back saying the manager was not available. We asked him what your hotel was going to do to help us out, and the clerk said they could do nothing but provide us a room for that night.

There was no offer to check other Dan Hotel chain Jerusalem properties, no offer to find us accommodations at other hotels nearby. We were simply told they could only give us a room for that first night and that was all they would do. This was totally unacceptable customer service. Not only was the hotel incompetent by cancelling the second night of my reservation; but the employees were unhelpful, arrogant and uncaring about the situation we were put into.

Our only salvation was that our tour guide was able to find us another hotel for both nights. We were forced to take a poorer room than what we had booked with this hotel and it cost us about $100 US more than the rate I had been guaranteed.

Obviously I would never stay at this hotel again nor would I recommend to anyone!!

  • Stayed: August 2010, traveled as a couple
    • Service
3  Thank dano5772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Manager at Dan Boutique Jerusalem, responded to this reviewResponded September 5, 2010

Dear Guest,

We were sorry to read your post at the TripAdvisor.

We would like to clarify to you, again, the chain of events.

On August 11, 15 days prior to your arrival, we received a cancellation note for your reservation at the hotel.
Upon your arrival we notified you that there was a cancellation.
After 10 minutes waiting at the reception desk, in which we were trying to figure out what could be done, we came back to you to say that we found out that there is a room available in the Dan Panorama hotel for the two nights for the same price. But your tour guide said that it does not matter anymore since he found another hotel for you.

Furthermore, trying to find a room in one of the other 3 Dan hotels in town is a Dan hotels policy. It is our interest to host our guest in a Dan hotel. Whenever we are fully booked, we are always making an effort and trying to find a room in another Dan hotel in town.

We would also like to emphasize that after you sent your e-mail directly to us, before posting it on the TripAdvisor, the hotel General Manager called you from Jerusalem to California to discuss the matter with you, and you had thanked him for his service. Moreover, the General Manager sent you by fax a letter with a copy of the cancellation note that the hotel received.

We are sorry that there was a problem which we did not have any control over. But we did try to solve it to your satisfaction.

Best regards,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2010

* The hotel is of high standards. The lobby looks great, the rooms are nice and confortable. We also found the staff very professional and friendly. Breakfast was good. We arrived early and they were able to give us one of the rooms. We kept one of the two rooms after check-out time and again, they did not give us any trouble. There is a free parking lot behind the hotel and we loved the gym and terrace overlooking Jerusalem. Honestly, I highly recommend this hotel.

  • Stayed: August 2010, traveled with friends
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Thank L_Dana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

I had the opportunity to visit Israel during August 2010 and I stayed at the Dan Boutique hotel in Jerusalem with some friends and family. I stayed there for a whole week and the quality of service was top notch during my entire stay. I specially want to thank Joseph (F&B Manager) and his crew, Mizo and the rest of the guys in his team for accommodating and taking care of our group. I highly recommend this hotel for your next trip to Israel. The hotel is located at 31 Hebron Rd. Jerusalem 93546 Israel and the phone number is +[--]. Only one suggestion, they should include free internet access.

  • Stayed: August 2010, traveled on business
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Thank Colombia2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2010

We loved the location! We had great walking access to the Old City and the German Quarter as well as taxis and public transit. The Staff did a great job and the hotel was clean with great beds and nice linens and towels. The breakfast was always fresh and the staff was very attentive. We'd definitely recommend staying here to our friends and family.

  • Stayed: August 2010, traveled as a couple
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Thank Phillip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2010

The service was very good, helpful and polite..
The location of the hotel agreed with us (near "The Old City", and near other locations that one can walk to".
The breakfast was plenty and varied.

  • Stayed: August 2010, traveled as a couple
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Thank judit_l15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2010

We could not have been happier with the hotel and staff on our recent stay at the Dan Boutique. Olga, at the reception desk, was very kind, extremely helpful and welcoming.
Our room was clean, well decorated and well maintained. The deck was a great place to hang out after a busy day touring. Breakfast was plentiful and delicious. The wait staff was very attentive.

  • Stayed: August 2010, traveled as a couple
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Thank writeway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dan Boutique Jerusalem

Address: 31 Hebron Road, Jerusalem 93546, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Jerusalem
#8 Romantic Hotel in Jerusalem
#12 Business Hotel in Jerusalem
#14 Luxury Hotel in Jerusalem
Price Range: $136 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dan Boutique Jerusalem 4.5*
Number of rooms: 129
Official Description (provided by the hotel):
Stylish hotel located opposite Mt Zion and the Old City of Jerusalem, within easy reach of many tourist attractions. The spacious, contemporary guest rooms and suites offer every modern comfort along with state-of-he-art technology. The exquisite interior design skillfully combines eastern and western motifs to create a warm and soothing atmosphere. The guest rooms boast stunning views of Jerusalem’s cityscape, Old City and Mount Zion. ... more   less 
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Also Known As:
Dan Boutique Jerusalem Hotel Jerusalem
Dan Boutique Hotel Jerusalem
Jerusalem Dan Boutique Hotel

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