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The Inbal Jerusalem
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$434
Fully refundable before 06/08/23
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$371
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Reviewed February 6, 2018 via mobile
Inbal hotel

Where is customer service to deliver on a promise. Not for the Inbal. So disappointed that we were promised dinner at Sophia restaurant & fruit basket upon booking. The site even has the restaurant menu which we reviewed ahead . The Restaurant is closed so there’s only a Sophia cafe for light snacks & pizza. It will later be a steak house in May. Our Fruit basket was really warm fruit slices that sat out all day in room. Hotel to date has been unresponsive. Inescusable to promote such lies.

Date of stay: January 2018
Trip type: Traveled as a couple
Ask brosenth-r about The Inbal Jerusalem
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InbalGuestRelations, Director of Sales at The Inbal Jerusalem, responded to this reviewResponded February 10, 2018

Dear Barbara R,

We want to take this opportunity and deeply thank you for staying with us and looking forward to welcoming you as our guest once again in the future.
Your feedback allow us to seek for improvement every day and we apologize for the inconvenience you experienced during your last stay.
Since a while ago we have announced the close of the Sofia Restaurant and unfortunately this was not communicated properly to you.

We are building a new concept Steakhouse which we are sure will contribute to the total overall experience of our guests alongside with our new premium rooms and a newly lobby.

Best Regards,
Sharon Dayan
VP Sales & Marketing

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Reviewed February 1, 2018
Go to this hotel

We just spent two nights at the Inbal. Rahel, at the concierge desk, was SO helpful and did something for us that no hotel person has ever done for us in our 50 plus years of traveling! Our flight was leaving at 1:00AM. Rahel gave us a late check out until 9PM....We were and are amazed. The Inbal is a very plush hotel in a wonderful location, only a block or so from both the president and the prime ministers' homes...also very close to train station and mamila mall....We loved it, from the bounteous breakfast buffet to the lovely huge room. By the way, I am making all these comments DESPITE the fact that the hotel is undergoing renovations. The renovations caused no disruptions for us

Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Ask camelgirl about The Inbal Jerusalem
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InbalGuestRelations, other at The Inbal Jerusalem, responded to this reviewResponded February 3, 2018


Dear Camegirl,

Thank you so very much for your beautiful review!
Your lovely compliments for Rahel, our great receptionist, has have once again proven to be worthy!
It is always wonderful to hear that you enjoyed your staying, from 'bounteous breakfast buffet to the lovely room' as you kindly mentioned.
The excellent location is indeed mentioned many times as a significant advantage from our kind guests.
It was our pleasure to host you and we certainly hope to welcome you back once our expansion project is completed.
Warm wishes,
Guest Relations

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Reviewed January 31, 2018
Renovation cause some disruption but staff is outstanding

A major renovation which is adding two floors, many balconies, and suites is underway and promised to end by Passover. This has caused some dislocation of the lobby and lounge but the staff has made up for any inconvenience by going out of their way to provide service in every way. Breakfasts still outstanding and there has been no diminution of the outdoor pool covered by a bubble in winter.

Room tip: Stay away from the side where construction is ongoing
Date of stay: January 2018
Trip type: Traveled as a couple
Ask LarryRuth about The Inbal Jerusalem
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InbalGuestRelations, other at The Inbal Jerusalem, responded to this reviewResponded February 1, 2018

Dear Larry Ruth,
Thank you for sharing this wonderful review here on Tripadvisor site.
The hotel is in the final stage of renewal and expansion, during which, we are so happy to hear that the hotel's staff has made up for it by providing the best service & memorable experience here at the Inbal Hotel.
We appreciate your recommendations and hope to have the opportunity to host you again and for you to have a chance to return and enjoy the New Rooms.
Best regards,
Guest Relations
The Inbal Hotel

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Reviewed January 29, 2018
location, location, location

Location is great with easy access to everywhere in Jerusalem, and walking distance from the Holy sites and new chic areas. The hotel is undergoing construction and there is a minimal difficulty for those who need the underground parking garage; some of the hotel is being worked on but well walled off, both physically and aesthetically. The Sabbath meals were outstanding and the hotel staff were very giving of their time and advice.

Date of stay: January 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Ask eyedoc18 about The Inbal Jerusalem
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InbalGuestRelations, other at The Inbal Jerusalem, responded to this reviewResponded January 31, 2018

Dear eyedoc 18,

Thank you for sharing this wonderful review, and especially for recommending the Inbal Hotel Location.
We are so glad that you found the hotel Shabbat meals were outstanding and that our staff provided with an excellent service.
We find your review of our property of great value and appreciate your comments regarding our renovation project.
We hope to have the opportunity to host you again and for you to have a chance to return and enjoy the New Rooms.
Best Wishes,
Guest Relations
The Inbal Hotel

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Reviewed January 29, 2018 via mobile
Holy land tour

Overall the hotel wasn’t as friendly as other places I have travelled too, the room was good, breakfast was ok, facilities were great and the night house keeping was the most kindest and friendliest employee in the hotel. The restaurant facilities were ok but there are better restaurants around the corner who are extremely welcoming and great food for a reasonable price. Close to the old city.

Date of stay: January 2018
Trip type: Traveled with friends
Ask Krystle_m82_13 about The Inbal Jerusalem
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InbalGuestRelations, other at The Inbal Jerusalem, responded to this reviewResponded January 31, 2018


Dear Krystle_m82_13,

Thank you for taking the time to share your experience at the Inbal.
We find your review of our property of great value and appreciate your honest input.
hope to have the opportunity to host you again at the Inbal Jerusalem Hotel in the very near future, once our expansion project will be completed.
Best Regards,
Guest Relations

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