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“Its fine”

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Inbal Jerusalem Hotel
Ranked #5 of 99 Hotels in Jerusalem
Certificate of Excellence
Toronto, Canada
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Its fine”
Reviewed September 7, 2013

This is a big hotel near the old city. It was clean enough, service was fine, but total lack of atmosphere. The buffets for breakfast and Shabbot were very good. Service in the cafe and bar lacked any sense of urgency. This hotel attracts families and tour groups so that young children were all over the lobby, adding to a general sense of mayhem. Pool is nice. In all, a good choice, but nothing outstanding or memorable about it. If you like big chain style hotels, this is a good choice.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
1 Thank JJudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shlomit F, social media and communications manager at Inbal Jerusalem Hotel, responded to this review, September 9, 2013
Dear Ms. Judy

It was our pleasure to host you at the Inbal and we thank you for taking the time to write this post.

At the Inbal, we are proud of the friendly personalized service our guests have grown to love and expect over the past thirty years.

Our unique architectural style characterized by Jerusalem stone with modern arches, inspired by the Jerusalem backdrop, creates a warm, welcoming spiritual atmosphere like no other.

We trust you enjoyed yourself with us and in Jerusalem and will be happy to host you in the future .

Kind regards,
Shlomit Ferber.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (417)
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English first
Boynton Beach, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 5, 2013

Touring through Israel this past summer with family for Bar-Mitzvah celebration, we stayed at the Inbal Hotel. Class and easy living. Even fresh towels delivered late in the day, not just in the morning.

Rooms were deluxe, fine views of Jerusalem abound. Easy access to Old City. Food was unbelievable. Breakfast buffet included up to 8 styles of breads, dairy section of extensive hard and soft cheeses, cereals, juices, and of course a plethora of smoked salmon, herring, holy mackeral and all the fixins.

Topped off with quality coffees, teas and exemplery service, the Inbal EXCEEDS quality standards and expectations.

Dinners were also outstanding.
Service with a smile, tasteful modern decor, location by the "Windmill" and so much more.

Consider the INBAL Hotel in Jerusalem for your visit to the Holy Land.

Room Tip: hi floor, best view request
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  • Stayed August 2013, traveled with family
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Helpful?
1 Thank DavidHHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dagenham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

My room was good, comfortable & clean but the view was not good as I overlooked the front entrance so I wasn't able to open the window. When I asked about changing the room I was told that as I was staying for 4 days I would be charged for an upgrade so in the end I made do. I was there as part of a God TV tour so there were quite a few of us staying in the hotel. The food was quite good, it's presentation was nice but the hot food didn't appear to be freshly prepared (could be as it was kept warm for sometime?) It is a great base for visiting Jerusalem although I found staff to be a bit impersonal compared to those in the previous hotel I had stayed in on the Sea of Galilee, where staff in dining rooms etc were very pleasent. Can't have it all I suppose!! .

  • Stayed August 2013, traveled with friends
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    • Location
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Helpful?
Thank Deborah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 4, 2013

The hotels location is ideal and the pool was a lot of fun. But the rooms were kind of small and old but the staff was always pretty friendly.

My biggest complaint was no valet parking. I was traveling with 3 small children and having to park the car myself and get them and a stroller through the narrow parking garage and elevator was not a trip I looked forward to doing multiple times a day.

The kids club was just an open room with toys, no staff, or anything that stood out, just at the bottom of the hotel in a closed off area.
Breakfast was plentiful.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank lacampingmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 4, 2013

The Inbal Jerusalem Hotel was an awesome place to stay for five days in Jerusalem, the staff are extremely helpful and the bell staff was excellent, we left the Inbal for a three day trip to Jordan and left our luggage with the staff, they were extremely accommodating and helped us when we returned by letting us use the pool area to change and repack for our trip home to the US; the breakfast was a feast and the wait staff was always their to service your breakfast needs;

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 3, 2013

The Imbal makes a good first impression with a lovely lobby and atrium. It also has a good restaurant with good service and is very accessible for people with disabilities.
The rooms are another matter. Many are tired and outdated. The bathrooms are very small and the shower/bath is restrictive and dangerous-hard to get in and out and slippery without a rubber bath mat. Like many service related industries in Israel, "do it yourself" is the order of the day.
The wait staff for the breakfast buffet are poorly trained and I advise you to look for your own coffee, find your own cutlery and even your own plates. In general the food for the breakfast buffet is good. On the other hand. for evening meals
the wait staff in the restaurant are excellent and the service and the food are excellent. In other words, the place is inconsistent and unpredictable.
The same goes for the pool area- Chaos!
In my opinion, this hotel is not managed well. It lacks perceptive and anticipatory oversight and takes its good location and relative lack of competition for granted. Customer service is NOT a priority here at all. In general, our experience here was disappointing because it is rated as a four star property. The lobby and the evening restaurants rate four stars; the rooms rate two stars unless you want to pay 800 plus dollars a night. To put this in perspective the Homewood Suites in Sudbury Ontario for 120 dollars a night is far superior.
We anxiously await the opening of the Waldorf-Astoria in Jerusalem!

Room Tip: Ask to see at least two rooms before taking your luggage to the room-many rooms are dowdy and crampe...
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  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank kmeloff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shlomit F, social media and communications manager at Inbal Jerusalem Hotel, responded to this review, September 8, 2013
Dear Mrs. Meloff

I thank you for taking the time to write this post and bring your concerns to our attention. Our guest's comments are invaluable to us as they are our most reliable source for monitoring and further improving the services we offer our guests. Your comments have been taken on board and passed on to the corresponding heads of departments for their attention.

I regret that we did not meet your expectations on this occasion in-spite of the many emails that we exchanged; every effort is made to ensure the highest levels of guests experience throughout the hotel, so I am sorry if we fell short.

I appreciate and thank you again for your input.




kind regards,

Shlomit Ferber
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 2, 2013

Our 2-year-old granddaughter Ella visited us a lot at the Inbal hotel. She loved the place, referred to it as "grandma's house"; everybody was friendly, and she felt like she owned the place.

We also had the same good experience at the hotel as on previous visits.

Room Tip: Watch for sun's direction in the morning (unless you are an early riser). Executive rooms (wi...
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  • Stayed April 2013, traveled with family
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Helpful?
Thank GideonSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inbal Jerusalem Hotel

Property: Inbal Jerusalem Hotel
Address: 3 Ze'ev Jabotinsky Street | Liberty Bell Park, Jerusalem 9214502, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Jerusalem
#2 Family Hotel in Jerusalem
#3 Luxury Hotel in Jerusalem
#3 Business Hotel in Jerusalem
#4 Romantic Hotel in Jerusalem
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Inbal Jerusalem Hotel 5*
Number of rooms: 283
Official Description (provided by the hotel):
The Inbal Jerusalem Hotel, Finest Hotel in Jerusalem, situated in the heart of the city offers a luxurious experience with modern amenities and facilities. Built from authentic Jerusalem Stone both inside and out, and overlooking the Old City walls and Liberty Bell Park. Superb dining and luxurious facilities include an Exclusive Executive Lounge, a wide variety of family rooms and Suites,the Sofia Italian Restaurant, a year-round swimming pool, fitness room and free wireless internet access. The Hotel also offers free parking for guests (upon availability). Please note that the swimming pool will not be available from 22 October until 5 November 2017 due to renovation works. ... more   less 
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Also Known As:
Inbal Hotel Jerusalem
Jerusalem Hotel Inbal
Inbal Jerusalem
Jerusalem Inbal Hotel

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