The Inbal is a hotel with a high price tag and 5 stars. This means that as a guest you have high expectations. Unfortunately, what the Inbal has to offer does not match their price tag. I found the Inbal quite disappointing. Hence my rating.
The room was smallish, with a small bathroom. Too small for the price tag. No minibar. The airco was noisy even at the lowest setting, but switching it off was not an option given the high summer temperature.
When I returned after a long day at work I found that my room had not been cleaned. When I reported this at the reception desk the man didn't say anything but just made a phone call. Then returned his attention to me and asked if I wanted to have my room served! No apology was expressed. Not exactly 5-star customer service.
Similar disappointing treatments in the poolside restaurant. When my colleague hesitated for 2 seconds with his meal order, the waiter turned around and walked away. He did return after a while to finish taking our order. I've never experienced something like this ever before. It was not a one-off. Several other thing went similarly wrong during that diner.
In general, I found most staff quite aloof to put it euphemistically. It's apparently not easy to provide service with a smile here.
I suggest that ambition levels for service are increased and that staff be trained better and perhaps go on an excursion to a hotel that does a lot better.
I will spend my money in another hotel next time.
- Official Description (provided by the hotel):
- The Inbal Jerusalem Hotel, Finest Hotel in Jerusalem, situated in the heart of the city offers a luxurious experience with modern amenities and facilities. Built from authentic Jerusalem Stone both inside and out, and overlooking the Old City walls and Liberty Bell Park. Superb dining and luxurious facilities include an Exclusive Executive Lounge, a wide variety of family rooms and Suites,the Sofia Italian Restaurant, a year-round swimming pool, fitness room and free wireless internet access. The Hotel also offers free parking for guests (upon availability). Please note that the swimming pool will not be available from 22 October until 5 November 2017 due to renovation works. ... more less
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- Also Known As:
- Inbal Hotel Jerusalem
- Jerusalem Hotel Inbal
- Inbal Jerusalem
- Jerusalem Inbal Hotel