We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worried about other reviews to this Hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Inbal Jerusalem Hotel
Ranked #6 of 99 Hotels in Jerusalem
Certificate of Excellence
London
Level 6 Contributor
212 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Worried about other reviews to this Hotel”
Reviewed March 16, 2012

I am concerned about the views expressed for this Hotel as my experience was a tired and uncomfortable hotel which was 15 minutes uphill walk to the Jaffa Gate. The comparison to the David Citidel is not credable. The furniture in the lobby is tired and needs upgrading as to all the common areas. The rooms we had facing outwards towards the old city were meant to be the best however my experience was that they were dark and had small windows. The food was excellent and most of the staff were very pleasant. My advice is that you are far better staying at another Hotel and give the Inbal a miss.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shlomit F, communications manager at Inbal Jerusalem Hotel, responded to this review, March 17, 2012
Dear London Pilot

I would like to thank you for bringing your concerns to our attention .
I regret that we did not meet your expectations on this occasion; every effort is made to ensure the highest levels of guests experience throughout the hotel, so I was very sorry to hear that we fell short.
To your comment concerning our furniture, i would like to offer the following; the hotel is currently undergoing various changes including renovations.

As for the uphill walk to Jaffa gate, any direction you come from in Jerusalem will eventually become an uphill walk towards the Old city as the whole of Jerusalem including the Old city and Jaffa Gate, are built on the mountainous area of Judea.

I appreciate and thank you again for taking the time to post your comment.

shlomitf@inbalhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,766 reviews from our community

Traveler rating
    1,270
    333
    107
    40
    16
See reviews for
622
486
74
230
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (424)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Boston
Level 6 Contributor
93 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 9, 2012

Based on the star rating, the location and the reviews we read, the Inbal was an easy first choice for our week in Jerusalem in Feb., 2012. We were not disappointed. Everything about this hotel spoke “elegant,” “user-friendly” and “hospitable.” We booked two simple adjoining rooms and the hotel had them ready before noon on the morning of arrival. The rooms were sunny, tasteful and comfortable. The bathrooms had pleasing amenities. There were plenty of towels. The windows opened onto the courtyard.

Amazing breakfast
We were told to expect a great breakfast and the Inbal exceeded our high expectations. There was fresh fruit, amazing preserves, cooked food, Israeli food (salads, vegetables), Jewish food (lox, whitefish), wonderful bread, very friendly staff – especially the omelet maker, what a sweet guy – constant serving of coffee and hot water in the dining room. A real feast.

Incredibly responsive staff
The rooms were cleaned impeccably and extra towels were offered almost every night. Desk staff was helpful without being obtrusive. Breakfast room and room service staff were lovely. Only the lunch, despite the fact that it was only soup and salade, was served quite slowly. This was in keeping with our experience at most restaurants in town.

Swimming pool
The Inbal has what seems to us the only hotel pool in Jerusalem accessible in winter. Using an apparently custom-made Italian canvas cover that lofts over the pool like a bubble, the hotel has created a year-round pool off the very nice workout room. Very special.

Excellent location
We walked almost everywhere:

• to the Old City, the Mamilla Mall and to other hotels
• to the Mahane Yehuda market (though it took a while)
• to the windmill and Yemin Moshe.
• to Emek Rafaim and its shops and food stores
• and just next door, to the Liberty Bell Park and all of its climbing and exercise stuff – great for kids

Strong internet
Wi-Fi was included in the price of the room and was accessible from the entire hotel, even by the outdoor pool.

Garage – and free car!
The garage was spotless and there was usually plenty of room to park. The service in general was so good, we had the feeling they would make room for us even if there wasn’t any. For certain stays (the web site says in winter), Inbal has an arrangement with Hertz down the street to give guests a free rental car. We chose to upgrade from a subcompact Mazda 3 to a more spacious Mazda 5 for $17 a day and we had to pay an additional $15 for the insurance coverage – since the car was free, the credit card plan we usually use would not cover it, we were told. But the added freedom to get around was priceless. GPS (another few bucks, very easy, spoke English – mostly) was very useful once we were outside the core of the city. Google Maps were better for getting out of the center.

Just two caveats:

Don’t sleep above the breakfast room
Don’t book a room in the area of 560 if you plan to sleep past 8am. The room was just above the conference and breakfast rooms and there was not sufficient sound isolation. One day I was woken out of a sound sleep by the loud sound of chair scrapes. I was using earplugs so I know the sound was loud. This is likely true of the rooms on either side of 560 (558, 562) and almost certainly true of those below it e.g. 460.

Shabbat is not quiet time
It’s a quibble, but the hotel became incredibly full on the Shabbat we were there. The families that moved in acted as if the hotel were truly their home and made no effort at all to quiet their kids in the halls or in the rooms. Loud.

Booking quirk
And one quirk: it was not easy to get the best rates for this hotel any other way than through an agent. This seemed to be generally true for hotels in Jerusalem, many of which do not even have online booking systems. We went through an agency, and their work was fine, but it took some getting used to for an American accustomed to booking everything on the web.

A last plus point – soliciting our opinion
The Inbal made a more vigorous effort than most hotels to truly learn what we thought about our stay. So despite being in a bit of a hurry, I filled out the form that the desk clerk provided at checkout. While giving the hotel perfect ratings in most categories, I was honest about the issues mentioned here. A few days later, a manager emailed me in impeccable English, thanked us for our stay and assured us that next time we are there, we will receive an upgrade to a better room. The kicker: the email itself included a button for publishing a review on Trip Advisor. Nice touch. We’d stay here again in an instant.

Room Tip: Stay away from the rooms directly above the conference facility/breakfast room.
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BostonFrequentTrav1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level 5 Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 5, 2012

Great hotel...great location, service is wonderful, rooms are nice size, bathroom is lovely - a wonderful place to stay. Breakfast is terrific...free water, apples in room. Fri night they leave a lovely white rose on the consol. nice touches!! highly recommend

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joshmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shlomit F, communications manager at Inbal Jerusalem Hotel, responded to this review, March 7, 2012
Dear Joshmom

Thank you for choosing to stay at the Inbal, and for the wonderful review here.

Our guests’ comments are invaluable to us, for monitoring and further improving the services we offer our guests.

The Inbal hotel strives for excellence and it is always a great pleasure to learn that we have done our job.

We hope that your overall experience in Israel was positive and pleasant and look forward to welcome you back on your next visit .

shlomit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia area
Level 6 Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 14, 2012

the Inbal is a great Jerusalem hotel. It's in a wonderful location, easy walking distance to the old City/Jaffa gate, through Yemin Moshe and the park. They are very centrally located. Services are very good, the staff was very conscientious to our needs. We had 2 rooms, housing myself and my husband, and the other room had the kids in it. They were adjoining rooms through a hallway....it was a corner set up, where you entered a "main door" off the main hallway, and then there was a vestibule and 2 doors, one to the right, one straight ahead, so we could totally lock the "outside" door and still hear the kids, etc, and they had room to move around in. The pool in the bubble was a huge hit in the month of November. The breakfast is second to none! Huge buffet breakfast, varied fruits, veggies, cheeses, yogurts, eggs. Everything a wonderful Israeli breakfast should be. I would highly recommend the Inbal. You get what you pay for, and the Inbal, while not the least expensive hotel in Jerusalem, is not charging what some of the other "luxury" hotels charge, and you get a good value.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank koala46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 6 Contributor
535 reviews
206 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed February 12, 2012

I stayed here 3 nights on a conference. It is in a great location in Jerusalem and easy to get to all the main sights. The hotel staff are very efficient, pleasant and make you feel special.
The rooms are good - been in better but they were very clean, large and had comfortable beds. Free water was welcome, as was free wifi.
There are several areas to relax in at the hotel and even though it is very large, you never have to wait at reception or in the restaurant or bar.
I had breakfast and lunch at the hotel. Both were excellent, especially breakfast - a huge selection of food - both Israeli and Western choices. Go to breakfast hungry!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisasplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Israel
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 2, 2012

first class hotel,very good maintenance, good service, good food, we stayed in executive room - kingsize bed, cosy. highly recommended.

Room Tip: executive rooms very comfortable
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 29, 2012

Great hotel, close to several good restaurants. Hotel was selected by Viking Tours

  • Stayed November 2011, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noneill32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
American Colony
The American Colony Hotel
The American Colony Hotel
#11 of 99 in Jerusalem
1,006 reviews
Yemin Moshe
The King David
The King David
#10 of 99 in Jerusalem
1,479 reviews
Mammilla
Mamilla Hotel
Mamilla Hotel
#14 of 99 in Jerusalem
1,469 reviews
Show Prices
Show Prices
Show Prices
David Citadel Hotel
#12 of 99 in Jerusalem
1,979 reviews
Down Town West Jerusalem
Arthur Hotel Jerusalem - an Atlas Boutique Hotel
Show Prices
Show Prices
Show Prices

Been to Inbal Jerusalem Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Inbal Jerusalem Hotel

Property: Inbal Jerusalem Hotel
Address: 3 Ze'ev Jabotinsky Street | Liberty Bell Park, Jerusalem 9214502, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Jerusalem
#2 Family Hotel in Jerusalem
#3 Business Hotel in Jerusalem
#4 Romantic Hotel in Jerusalem
#4 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Inbal Jerusalem Hotel 5*
Number of rooms: 283
Official Description (provided by the hotel):
The Inbal Jerusalem Hotel, Finest Hotel in Jerusalem, situated in the heart of the city offers a luxurious experience with modern amenities and facilities. Built from authentic Jerusalem Stone both inside and out, and overlooking the Old City walls and Liberty Bell Park. Superb dining and luxurious facilities include an Exclusive Executive Lounge, a wide variety of family rooms and Suites,the Sofia Italian Restaurant, a year-round swimming pool, fitness room and free wireless internet access. The Hotel also offers free parking for guests (upon availability). Please note that the swimming pool will not be available from 22 October until 5 November 2017 due to renovation works. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Cheap Tickets, Priceline, Agoda, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Inbal Jerusalem Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Inbal Hotel Jerusalem
Jerusalem Hotel Inbal
Inbal Jerusalem
Jerusalem Inbal Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing