My boyfriend and I stayed here in December. It's an excellent base for exploring the Old City - the best value in that part of town, with many of the alternatives being religious hostels and therefore not suitable for everyone.
I freely admit that we visited the city during an unusually cold snap, but still the room could have been warmer - the radiator was not on and warm a/c didn't do the job because the room had such a high ceiling. I was freezing at night, despite sleeping fully clothed. Having said that, I'm sure the rooms are lovely and cool in summer - our room and bathroom were both spacious and - if not spotless - certainly adequately clean. Despite other reviews' dire warnings, our room was cleaned and the bed made daily without need for a special request. Breakfast is a pretty miserable affair; just a tiny bit more effort with ingredients and presentation could make it a lot better.
The service was variable. Some desk staff were extremely helpful, others less so. We returned unexpectedly to Jerusalem towards the end of our trip and went back to the hotel to ask if they could have us for one more night. They couldn't as they were full - which was of course fair enough - but I thought it would have been kind to suggest alternatives or offer help, as it was sub-zero, snowing/raining and getting late, and we were return customers.
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- Also Known As:
- New Imperial Jerusalem