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“Lovely place!”

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The American Colony Hotel
Ranked #12 of 99 Hotels in Jerusalem
Certificate of Excellence
Denmark
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely place!”
Reviewed February 8, 2009

We stayed at the American colony the last two days of our visit to Israel. I stayed here once before, in 2002, and have waited to be able to return since.

We didnt have a reservation, but decided to stop by, to see if we were lucky enough, to get a room anyway.

The hotel was pretty full. It seems that many journalists from all over the world, and people working for the UN tend to stay here a lot. So eventhough it isn´t holiday, it might be a good idea to book a room in advance.

We were told that there was a couple of double rooms and some suites left. The only problem was the price. This hotel is definently among the more expensive ones in Jerusalem. We decided that it was a bit over our budget and were sad that we had to look around for cheaper accomodation.

However, after looking around for an hour across the city in a cab (wich, eventhough they are pretty cheap, got expensive) for alternate accomodation we felt like none of it could match. We (I) had been looking forward to returning for so long, and at that point, money became an issue I decided to deal with after we got home.

We decided to go back, but when we arrived we were sad to hear that they had no more double rooms left. Now the price was so much over our budget that it would have been irresponsible for us stay there. However; when we were about to leave, the receptionist offered us the suite for the price of a standard double room. I was stunned! now I didn´t just get to stay here, I got to stay in a suite!! Amazing..

The room was really nice.. It had a bedroom and a seperate living room.

We ordered roomservice one night wich was really nice. Their strawberries were great! We also had them in their courtyard..

We also ate at the restaurant one night. This was the only negative thing I have to say about this place. The service was poor but the food was great. The staff corrected each other in front of us and we waited for a while before we got the food.

I would deffinently reccomend this place.

  • Liked — The staff at the front desk
  • Disliked — The service at the restaurant
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ThereseGoings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
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Traveler tips help you choose the right room.   Room tips (196)
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Dundee Great Britain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 22, 2008

The American Colony Hotel makes considerable use of its history as a promotional and marketing tool. Do not be fooled. This is a very average hotel living on past glories but with the pretentions of a top hotel with of course the prices to match. The room I had was quite shabby and although cleaned daily the cleaning was not up to a very high standard. The food in the restaurants was nothing to write home about. The staff with some notable exceptions were helpful and friendly. The location of the hotel is ideal for those who like to walk. It is within 10 minutes of the Damascus Gate using Nablus Road or 10 minutes walk from the Hebron Gate using Salah Edin Street or 15 minutes walk to the Jaffa gate. There must be better hotels in Jerusalem within the same price bracket but if you like to see and be seen this may be the hotel for you but I will certainly look elsewhere when I visit Jerusalem again.
The holy sites are hoelessly overcrowded and those hoping for a religious or spiritual experience or even a few moments to pray alone have no opportunity to do so. These sites have become impossible with no crowd management and in some instances are accidents waiting to happen .

Stayed November 2008
Helpful?
2 Thank Tighan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlsruhe, Germany
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 5, 2008

The hotel is situated on the 'seam' and therefor we had sometimes problems to find a taxi driver who would drive us there at night. It's a 10-15 min. walk from Damascus Gate. We had a room in the 'new' part. It was spacious, clean and interestingly furnished. Certainly not luxurious. This is true for the entire hotel. The breakfast buffet is good, but modest. We had dinner once. There isn't much atmosphere in the restaurant. The food was of good quality but nothing to write home about. If you look for arabic cuisine and atmosphere, go elsewhere. Service in the restaurant seemed a little bit disconnected at times. Front desk service was ok. They have a nice, well stocked bar with a pleasant bar-keeper. The court yard is a very beautiful and quiet place. The pool is small, but pleasant. Also the sauna is modest. There is a very interesting book shop oppposite the hotel, as well as a a nice souvenir shop. All in all the American Colony is a nice place, but it's reputation exceeds reality.

  • Liked — court yard, bookshop
  • Disliked — general atmosphere, price
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ABCM_nchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA, USA
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed August 28, 2008

The American Colony is a nice hotel in the middle of what can be a chaotic city. I will leave the opinions of the neighborhood, etc., to others on this board but I will offer a few practical items to keep in mind.

The room:
The door locks are rather unusual as you have to use your room key to lock the door from the inside. That might be fine if you could just leave your key in the door overnight but you also need your key to operate the power and air conditioning for the room. This was rather disconcerting as had there been a need to evacuate in the middle of the night, especially if the power was out, you would have to fumble to find your key hanging on the wall and then somehow get it into the door lock to unlock the door. My recommendation is either to ask for a second key for your room or else to make sure you bring a small flashlight to this hotel “just in case.”

The king bed was very comfortable but, as there is a footboard, it was just a bit on the short side short for a tall person.

There is no clock radio nor any other kind of timekeeping device in the room so be sure to bring your own alarm clock!

There is no iron nor ironing board provided in the room if that is important to you. I did not check to find out if you could request one to be delivered by housekeeping.

The service:
As for the service it was a bit inconsistent. The check-in process was smooth and the staff very friendly but housekeeping seemed to be a bit slow (they did not attend to my room until mid-afternoon despite the fact that I had the ‘make up room’ hanger up since 8am). There was no answer on the 24 hour room service line several times early in the morning and it also took quite a long time to be served and to get the bill at the lovely courtyard restaurant. If you do have lunch at the courtyard be sure to check out the daily special which comes with bread, soup or salad, a nice main course, and coffee. The lunch special runs about USD$30. The included breakfast buffet is excellent and don’t miss out on the omelet station!

Other:
If you are settling you hotel bill in a foreign currency you do not have to pay the rather substantial VAT tax for most items charged directly to your room. If you do dine in the hotel, or order drinks at the pool, make sure you charge the meals to your room as this will save you a nice bit of change in the end. This VAT tax will, in fact, show up on the bill when you sign at the restaurant but don’t be alarmed – it will be removed when you check out. It appears that this VAT tax was removed automatically as, while I was prepared for a fight over this issue, it was taken care of at check-out with no discussion and no problem.

Stayed August 2008
Helpful?
2 Thank SFTraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel-Aviv,Israel
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 25, 2008

The American Colony Hotel is a beautiful place to stay in when in Jerusalem and we had been planning to do so, with our friends, for a long time. Following a deal ad in the newspaper, we booked 2 rooms for 2 nights and our reservation was confirmed for 2 Pasha Suites.After a visit at the Museum of Islam, which we recommend, we arrived at the hotel and had a nice lunch in the alhambra-like courtyard after which we were shown to our rooms nos. 4 & 5 on the second floor of the old building. Remember rooms 4 & 5 when making your reservation. The rooms are fantastic, they open on one side on a long narrow corridor overlooking the courtyard restaurant and on the other side on a balcony overlooking the pool.After a rest and a swim, as we were getting ready to go out, we heard a lot of noise outside and when we opened the door we saw the preparations for a party on a large terrace, The Pasha Terrace, directly opposite our rooms. There was a buffet and a steady stream of guests coming in. We went out hoping it would be just a 5 o'clock thing and it would be over by the time we got back. Unfortunately that was just the aperitif, and it appears that down the hall on the same floor is the Pasha Room for Banquets and the party there was in full swing and volume by the time we came back.The worst thing was that all the catering service was made on trolleys along the narrow corridor alongside the doors to our rooms. the trolleys carrying food traveled noisily back and forth at high speed spilling food on the floor so that we had to step over the grease to reach our rooms, the heating recipients were discarded in a pile blocking the way to the elevator. We called the reception and asked the guy to come up and see for himself.He came up, stepped over everything in the way, looked around as if we had bothered him for such a minor thing and said: "thank you for bringing this matter to my attention". No apology! No:"I'm sorry"! what hotel school did he attend? Is this "The Leading Hotels of the World"?
or "Relais et Chateaux"????? Hardly.
The noise went on for a long time until everything was cleared away. We decided not to let it spoil our vacation, took a sleeping pill but the bad taste remained. The place is great but not the staff, except for one waiter and the doorman who was very helpful. And once you step out of the complex you find yourself walking along trash filled streets and broken sidewalks.
And no! we won't go back. It is not worth it. There are so many nice and friendly places.

Stayed August 2008
Helpful?
8 Thank benben_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roslyn, ny
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2008

My wife and I just returned from a trip to Jordan and Israel including a four night stay at the American Colony hotel. I decided to stay there based on other traveler reviews on Tripadvisor. The hotel is very well known in the area, and it is quite beautiful. However, as a Jewish American, it is somewhat disconcerting to be in the Arab portion of Jerusalem. The mosque is across the street and the muezzin is audible at dawn. The area has a street of restaurants that involves walking in a "sketchy" neighborhood of trash filled streets and lots. For similar money you could be in the "other" Jerusalem, the King David, David Citadel, etc. As for the hotel, we had a Pasha suite, but it had stairs to the bathroom, which we didn't like. For half the money, we switched to a very comfortable deluxe room which is more than adequate for the hotel. The breakfasts are great, the staff personable, but variable in quality. The evening concierge was better than the day one. The hotel is relaxing and historic, and with the courtyard and pool you forget you are in a very busy city. I felt more comfortable though taking taxis to get to where you were going- even our tour guide took the taxi to start a tour of the Old City. To get to the other parts of Jerusalem also entailed taxi rides. The nearest bus station was an "Arab" one, and did not go to the other areas of significance in Jerusalem. I could only recommend this hotel to those willing to be a little more adventurous, and willing to see Jerusalem from the Arab perspective.

  • Liked — history, great rooms
  • Disliked — location
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank andyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
padova, italy
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed July 22, 2008

How many hotels in the world are significant to a given city like the American Colony of Jerusalem, Israel? Probably few, very few. When you walk past the front door of this little (not so little, as you'll discover after you'll have explored the annexes...) palace, you will enter the history of the last two centuries in Jerusalem. A history which you'll feel made of secret talks, agreements, compromises, offerings, requests - by diplomats, officers, spies, businessmen, common people - always in a low voice, while sitting in the shadow of the wonderful courtyard, or in the old rooms belonging to a bygone era. There is of course a lot of romance in it, but it feels pleasant, understated, relaxed...
Wonderful. And costly as well, but worth the price. The rooms of the old building are somehow dusty, nicely (if you like the taste) furnished, wide with lots of flavour. The rooms of the new building are certainly less intriguing, although very comfortable. The restaurant ranks among the best in town, and you'll not be disappointed by the quality of the food. The service is sloooow, and the waiters could easily be a bit more friendly.

  • Liked — the feeling
  • Disliked — two hours for a meal...
  • Stayed June 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank antoniosecchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The American Colony Hotel

Property: The American Colony Hotel
Address: 1 Louis Vincent Street, Jerusalem 9720071, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem > American Colony
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Jerusalem
#5 Romantic Hotel in Jerusalem
#5 Family Hotel in Jerusalem
#10 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The American Colony Hotel 5*
Number of rooms: 93
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Also Known As:
American Colony Jerusalem
American Colony Hotel Jerusalem

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