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“Highly arrogant and unhelpful front desk”

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The American Colony Hotel
Ranked #11 of 99 Hotels in Jerusalem
Certificate of Excellence
Zurich, Switzerland
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Highly arrogant and unhelpful front desk”
Reviewed September 10, 2012

A beautiful and historic hotel, located not too far from the old city, with a quiet courtyard and a good restaurant. It sells by itself. Operational staff was helpful (luggage, security etc.) but the members of the front desk, were repeatedly arrogant a/o unhelpful a/o ignorant - the attitude is that they are doing you a favour that you can stay there. Given the price range better options are available in Jerusalem, I at least will not go back, I don't need that attitude when I travel

Room Tip: Ask for an old room, they will want to charge you (double) though
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  • Stayed September 2012, traveled with friends
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Helpful?
3 Thank Been_around073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Amman, Jordan
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 8, 2012

If you go to Jerusalem and want to enjoy & appreciate the ambience, please go to the American Colony hotel. This is THE hotel in Jerusalem. You may not find it perfect: room size, stairs, price, etc, etc. Still, this is the Jerusalem. I always just appreciate everything.
And I should mention, how wonderful the breakfast is. This is truly perfect!

  • Stayed September 2012, traveled on business
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Helpful?
Thank A_SEI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2012

I have a first floor room with a view of nothing. Turning all the lights on in the room produces about 10W of light. Forget about reading. But there isn't a comfortable chair to sit in either. The desk chair is like a dining chair, not exactly comfortable for working at the desk.

Hotel staff not particularly friendly nor helpful. They do their job and that's it.

No coffee pot, or any way of making hot water in my room.

I'm here on business and will definitely book any other hotel but this one.

  • Stayed September 2012, traveled on business
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Helpful?
6 Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 2, 2012

Nice to be back again, something never change. I spent great time at your place last July, and I enjoyed the atmosphere as always. I was especially pleased that you finally have a good size swimming pool. I love the laid back atmosphere at the hotel, and relaxed environment. It's a nice hide away from Jerusalem's hectic life. If you are looking for a typical 5 star hotel this is not, the hotel has other qualities. Thanks again for a nice stay and I'll be back.

  • Stayed July 2012, traveled on business
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Helpful?
1 Thank KareMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2012

Thank you so much for inviting us to stay at your hotel, The American Colony earlier this month.

From the moment we entered this centrally located, yet at the same time secluded hideaway, my husband and I were amazed at its beauty and authenticity.

We were greeted immediately and the woman at the desk knew exactly who we were…(the complimentary glass of champagne was, albeit unnecessary, a very nice touch).

We made our way to our room and were delighted by what we saw, everything a couple would love to have for a relaxing weekend.

Our days were spent lounging by your luxurious pool filled with sparkling clear water and a server ready to bring us food and drink at any time.


My only complaint was we were unable to stay longer.

Thank you so much for your generosity…we will be along for another visit in the future.

All the best,
Rachel Golan.

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank ednodazo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 27, 2012

I've been lucky enough to stay at the American Colony on a number of occasions. It's got charm, character, history--and it's comfortable.

Be forewarned though: This is NOT your typical 5-star experience. If that's what you're seeking, another property will probably be a better fit.

The American Colony, however, is simply unique. When you stay here, you feel woven into the tapestry of Jerusalem--not the Disneyland version, but the rough and tumble version that is a mash of many different cultures and religions. The setting is beautiful, with labyrinthian caverns and the design of each room unique. And you know that like perhaps only one or two other Jerusalem properties, like the King David, some of the world's great dignitaries have wandered (and wander) here too.

But it's luxury is understated. I find this charming, in keeping with the theme of the hotel. And quirks which I would find unacceptable in other properties, I overlook (it is, after all, an old palace converted in to a hotel). Others seeking opulence wouldn't find this place a great fit.

If you're seeking character with comfort, if you want to truly touch the complexity of Jerusalem, if you want beautiful stay in a place that is truly unique, the American Colony fits the bill. It is without question one of my favorite hotels in the world. Enjoy and explore. Breakfast in the courtyard. The summer garden bar and the winter cellar bar.

If, however, you're looking for a cookie-cutter 5-start experience, or if you're looking for a base for touristic site-seeing, or if you're uncomfortable staying in East Jerusalem, look elsewhere--you might not have the experience you seek.

The drawbacks to the Colony I should mention:

Location: It's a 10 minute walk to the Old City. It's not close to much else most visitors to Jerusalem would want to access. So if you want to go to Ben Yehuda street, for example, you'll need to cab it. A short ride and a cheap fare--but a cab ride nonetheless.

Food: Their weekend buffet is great. Their regular breakfast is, I suppose, adequate. And their normal menu is adequate too--except definitely very much overpriced for the quality of food you get. Considering most stays at the Colony are cheaper than it's competition, that doesn't bother me so much when I'm forced to eat at the hotel. I just wish they would put more attention to improving the quality of their food.

  • Stayed August 2012, traveled on business
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Helpful?
Thank EternalVagabond25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley
Level 2 Contributor
2 reviews
Reviewed August 21, 2012

I had always wanted to stay at the American Colony—I had eaten in their lovely courtyard before—and on a recent trip to Jerusalem I finally did. The hotel is not cheap, but worth every penny.
We had made reservations for one of their Pasha rooms and got upgraded to a Deluxe Pasha on the second floor of the East House. The room was spacious, impeccably clean, had a balcony overlooking the gardens, and a beautiful bathroom with shower and tub. The hotel is old-world luxurious without being pretentious, the atmosphere is relaxed, the staff very friendly, helpful, gracious.
Starting the day with breakfast in the courtyard is a treat by itself and ending the day, after a dip in the pool, with a cocktail and dinner in the garden can’t be beat. If you can, spend the extra $$ and splurge; you’ll enjoy it.
Oh, and I loved the fact that the streetcar is less than a two minute walk from the hotel and get’s you to the Old City and Jaffo Street in no time…for just a few Shekels.

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
Thank MichaelEBerkeley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The American Colony Hotel

Property: The American Colony Hotel
Address: 1 Louis Vincent Street, Jerusalem 9720071, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem > American Colony
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Jerusalem
#5 Romantic Hotel in Jerusalem
#5 Family Hotel in Jerusalem
#9 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The American Colony Hotel 5*
Number of rooms: 93
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Also Known As:
American Colony Jerusalem
American Colony Hotel Jerusalem

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