We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A real shame, this could be a much better hotel”
Review of Zion Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Zion Hotel
Ranked #72 of 99 Hotels in Jerusalem
Ashburn, Virginia
Level 4 Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“A real shame, this could be a much better hotel”
Reviewed January 11, 2014

Not even sure where to begin with the review.

Checking in - the clerk at the front desk was a nice enough fellow, but he was easily frustrated by the whole process. First he charged the USD amount as NIS, which wasn't a big deal... I gave him the difference in shekels (but didn't get a receipt for it, ugh.) However, while trying to enter this in the system, he wound up punching in the wrong room # and as a result charged my credit card for 9 nights instead of the 1 we were staying... close to USD$1000. They eventually did manage to cancel the charge, but I was without those funds for almost a week, and they didn't offer us any compensation for the inconvenience.

As for the facilities - the room (a triple) was packed in with 3 "beds" - which were basically mattresses on platforms a few centimeters off the floor. The TV was mounted close to the ceiling and had no remote. It smelled of smoke and G-d only knows what else. Had to open the window to breathe, which meant we got to hear all of the music and noise coming up from Ben Yehuda below.

The sad thing is, this could be a really good hotel with the right investment and care. It has a great location off Ben Yehuda street, close to the light rail - and is above a couple of decent restaurants and bars.

Room Tip: don't expect what you see in the photos.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank slave2mybulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

147 reviews from our community

Traveler rating
    19
    51
    29
    24
    24
See reviews for
25
62
19
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 30, 2013 via mobile

It was the best choice as the hotel is very easy to reach from the central bus station with the light rail. Located in Yaffo Merkaz so the city center. Close to the shopping area and lot of restaurants are in the area. Only 10minutes walk from the Jaffa-Gate the entrance to the old city on Jerusalem. Only 15minutes walking distance from the market and to a mall close to the Old City. The staff is really friendly and helpful. Available and answering the questions. Nice breakfast and there was tea, coffee or water on the lobby.
The room could be more cleaner especially the carpet. Because of the busy area lot of coffees, restaurants it was very noisy. The wifi access worked but was not sufficient strong in my room. The shower was not separated in the bathroom so was challenging to avoid making a flood there.
Overall I liked it.

Stayed October 2013, traveled solo
Helpful?
1 Thank GyFlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denmark
Level 5 Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 16, 2013 via mobile

The Room we Got was a last minute deal, and judging from pictures it was not that bad. When we Were assigned our Room we Were in for a surprise. It was very very small, dirty, worn Down and the nightstand and table has nikotin marks as Well as cigarette Burns all over the place! I Will never go back despite the friendly old man in the reception. It 's not his fault this place is that bad!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ibizagirliedk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jerusalem hotels

Fairbanks, Alaska
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 26, 2013

This hotel is a good choice for those looking for a place to crash after a night out. If you are looking for a quiet/cozy place for your Jerusalem visit I would not suggest this hotel. The hotel is very noisy at times, and the entire facility dirty. However, staff were very nice. Location was very good for restaurants/nightlife, and the old city within easy walking distance.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlaskaMan2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aalborg
Level 6 Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 3, 2013

my friend booked a 10 night standard double for 1080 $ non refundable through booking.com---at the Zion Hotel which is an absolute nightmare-very noisy even at 3.30am -when we arrived after a long flight and a 90min drive from the airport

Shaviness already from the entrancedoor -dirt -no elevator and no luggage help where our first impression

they gave us an "emergency room " uncleaned -dirty towels and bedsheets-to the backyard without space enough to place our luggage and unable to close the windows an compressor running somewhere and streetworks

since we were unable to sleep we got up 3 hours later and hoped to get some coffe -only boiled water and somthing like coffeepowder for selvservice-a terrible taste so we went to a bar nearby
and got real good coffee

when the manager MR. Claude at 8am arrived we got an even smaller room on the roof just as dirty ++++++no other room free he said and the fact that the Broken toilet seat was dangerous at night didnt impress him-he just called me a complainer

the breakfast was the same old cut bread and a few cereals of the ceapeast quality and not fresh

I contacted booking.com without any reaction -3 days later also on the local phone -only they will contact the hotel

the hotel is run down -even on the floortiles in the breakfastroom are loose and uneven and the tableclothes are dirty and uncleaned

we met a turkish couple who said they make their own cleaning as she was missing a few things
after 2 nights

nothing works there -sometimes not even the hot water and in Europe would any hotel inspection or control had this hotel shut down -mould in the bathrooms and never? cleaned aircondition and heating devices

the location is cental and some of the service staff is friendly

but the price-and what you get is the worst I ever experienced in all over the world in 50 years

Room Tip: never book a non refundable as the manager there has taken the money and finds everything is OK-no c...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gerdt_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 5 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 3, 2013

In connection with my daughters wedding we stayed at the hotel. I had some jewelry with me -
unfortunately there is no safe, but I trusted the hotel and for the first 2 days I had my little bag hidden in the suitcase (not locked - my fault). For the remaining days I asked my friend to have it in her suite case - this time locked. But it was to late!!! - from my bag a heavy gold bracelet and a gold chain with a gold cross - was taken.
Worse to come - I contacted the hotel several times, but they didn't even bother to answer me. Also a member of my family was personally there twice - but no result - no investigation - no nothing. I am aware that this will not bring my bracelet and chain back, but it may be a lesson to travelers - and the hotel, they should a least answer mails
My advise - book another hotel!
To be fair I will give it one star for the location.

Room Tip: Definitely find another hotel! !!!!!!
See more room tips
Stayed September 2012, traveled with family
Helpful?
6 Thank Ina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level 5 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 9, 2013

Zion Hotel is a good price and a good distance from the Old City. You can see the front of the hotel from the main street (Jaffa Road) so none of that roaming around back streets looking for some tiny alley way. If you arrive by bus you can take the tram to Jaffa Center and get off and there's the hotel. It's a 5-10 minute walk down to the Old City, and a quick tram ride back up to the hotel at the end of the day if you're tired.
The hotel itself is nice- not fancy but has all the basics you need. A decent, standard breakfast, good size room, bathroom, bed, etc. The room I stayed in was a little bare- for a "superior" room, as they called it, they could put a painting or a print up on the wall for some color. The hotel is above a restaurant with good food, and plenty of great bars and restaurants around.
The front desk helped us arrange a tour to Masada and Dead Sea; very helpful and nice. A 5 Star hotel it is not, but then, you're not paying 5 star prices. A good value.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
Kaplan Hotel
#59 of 99 in Jerusalem
144 reviews
Palatin Hotel
#56 of 99 in Jerusalem
123 reviews
Down Town East Jerusalem
New Victoria Hotel Jerusalem
New Victoria Hotel Jerusalem
#57 of 99 in Jerusalem
123 reviews
Show Prices
Show Prices
Show Prices
Mount of Olives Hotel
#75 of 99 in Jerusalem
107 reviews
Jerusalem Panorama Hotel
#77 of 99 in Jerusalem
163 reviews
City Center Jerusalem
#29 of 99 in Jerusalem
596 reviews
Show Prices
Show Prices
Show Prices

Been to Zion Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Zion Hotel

Property: Zion Hotel
Address: 10 Dorot Rishonim, Jerusalem 9462510, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #72 of 99 Hotels in Jerusalem
Price Range (Based on Average Rates): $
Hotel Class:2 star — Zion Hotel 2*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HostelWorld, Expedia, Agoda, Cheap Tickets, Hotels.com, Travelocity, Hotwire and HotelQuickly so you can book your Zion Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Zion Hotel Jerusalem

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing