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All reviews mount scopus hebrew university old city tour group executive room breakfast and dinner huge hotel dining room outdoor pool light rail very nice hotel public areas salad rooms are comfortable dead sea hyatt lobby
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Reviewed November 1, 2011

This was the Hyatt Regency when it was new. Now it is getting older, and showing wear and tear, but still comfortable and convenient. Ask for a room with a view of the old City and the Dome of the Rock.

We were with a tour group and stayed here for 5 nights. Made a great base for exploring the Jerusalem area.

Hotel staff are too busy and overstressed, often impatient and surly. The food at the buffet restaurant was good, but not great. Restaurant was extremely busy -- good for the hotel, I guess, but not pleasant for the guests. Overall, very good, but not great.

Room tip: Ask for a room with a view of the Old City and Dome of the Rock (looking South).
Date of stay: October 2011
  • Trip type: Traveled with family
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1  Thank Texas1traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2011

When I arrived it looked astounding. The building was huge and there were lots of beautiful water fountains roaming around. There were 2 swimming pools, one inside and one outside but only people over 16 could go in the inside one, so my I could not go in the inside pool. Breakfast was very good and had lots of variety. The only downside was that you had to pay for WIFI and even though we did not use it they still charged us.

Room tip: Higher rooms have better view.
Date of stay: October 2011
  • Trip type: Traveled with family
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Thank Rafael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2011

speant a night here in october during an "grand overland" tour from the Cunard Queen Victoria on the "holy land tour".

Expecting a 5 star experience, which is usually what you would expect from Cunard on one of their overnight excursions, this hotel was very disappointing, I had read the tripadviser revues in advance and was forewarned but had gone with an attitude of taking the reviews with a pinch of salt. On this occasion, the bad reviews sadly reflected my own experience.

On arrival to the hotel after a very hot and long day at 5.30 pm, we found the doors leading to the pool and outdoor areas of the grounds padlocked..apparently they were closed because it was the "off season" (!) and there was no negotiating having them reopened until 9am the next morning, when we would be well gone on sight seeing. This is unacceptable in a tourist hotel of any star rating.

The public areas of the hotel are tired and in need of refurbishment and it was evident from the constant flow through the reception areas that this hotel is populated by bus tours varying in quality from 3 to 5 star tours.
Amongst issues found in my stay were, a dirty toilet in my room, the facility had been used, and not flushed or cleaned, the marble tiles around the base of the unit were dirty and stained,
The ceiling tiles in the lobby areas of the lifts were coming away from their anchors and some were even being held up by plastic ties,
The restaurant buffet was bland and uninspiring and the breakfast buffet similar.

Although I was given a "city View" room, others in our party were given very poor rooms overlooking the back of our rooms with the city views and without the access to the outdoor areas of the hotel had a very poor stay in general. The only entertainment available was therefore television.

Although the concierge was very helpful and I enjoyed talking to them and the bellhops about life in Israel, Im afraid it did not make up for the underwhelming experience the hotel offerred.

The area the hotel is in has very little to offer, but a taxi ride late at night back to the hotel was only $us12. Traffic in Jerusalem is horrendous, I expect if you were stuck in one of its many jams this could be blown out of all proportion and walking back to the hotel would not be an option.

I would not return and it would be dealbreaker if offerred on such an excursion in the future and have passed on my observations to Cunard and the tour company they used for our excursion.

Having said that, Israel is a fantastic experience, if it had not been for our guide and the material he had to work with, the excursion would have been ruined bu the hotel experience.

Room tip: choose a different hotel
Date of stay: October 2011
  • Trip type: Traveled solo
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2  Thank roscoe39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanHotelsIsrael, Management at Dan Jerusalem Hotel, responded to this reviewResponded November 5, 2011

Dear Dan Jerusalem Guest,
Firstly, we would like to thank you for taking the time to write a detailed review of your recent stay.
Please be assured that we have acknowledged your comments, which have been thoroughly examined. We are sorry to read of the discomforts you experienced during your stay and are particularly upset to read of your dislike for the hotel's expansive Israeli breakfast buffet. We are continuously updating and varying our breakfast, and we receive many positive reviews regarding the range and the quality of the food.
In response to your comments regarding the rooms, please note that there are 505 luxuriously appointed guest rooms in the hotel, including 35 suites. Some rooms have unique panoramic views of the city, and some enjoy views of the hotel's lavish grounds. Being the newest member of the Dan hotel chain, the utmost is being done to upgrade the hotels services to a level that one expects from a Dan Hotel. This includes the level of the rooms, facilities and courtesy from our entire staff.
We hope to welcome you back in the future to the Dan Jerusalem to witness these transformations first hand.
Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2011

Dan Jerusalem Hotel with its huge space gives you the possibility to escape the day to day noisiness of Israel. It provides long corridors with lounges, a wonderful great swimmingpool enlaced by wonderfull palmtrees, spafacilities and more. The Rooms are clean and nice and for everybody who likes to sleep good and without any backache in the morning the beds are the most comfortable ones I've ever slept in. The breakfast buffet is many-sided and goes from various cheeses, salads, breads, cereals, pastries and fruits, to eggs in variation beeing cooked for you right a way as you wish. Coffee and tea are being served. In a few words there is a lot to eat for anyone.
The concierge at the desk is helping you with words and deeds to give you ideas what kind of special places to visit, where you can have special local food and arrange interesseting tours for you in the old city of Jerusalem. The tramline is about 7 minutes walk from the hotel and within less then 7 stations your in the heart of the city. The tramline is modern, clean, quiet and comfortable and far better than any taxi.
Getting back to your hotelroom on the 7th floor you can enjoy your wide view from the patio towards the jerusalme's Olive Mount, the Dome of the Rock and the jerusalem's All nations Church - just amazing ! I had a great stay at Dan Jerusalem Hotel and looking forward to be their guest again.

Room tip: "Romms on the 7th floor - great view from your patio"
Date of stay: October 2011
  • Trip type: Traveled with friends
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Thank Esther G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2011

Reason for visit/general : I stayed at the Dan Jerusalem as a stop over in between Tel Aviv and Eilat. I stayed at the hotel for 2 nights.

Hotel location: not the best. It is situated on Mount Scopus, right near East Jerusalem (not the safest of areas). It is next to the Hebrew University and is a 20 minute drive to Ben Yehuda street, Mamila mall and the old city. There is a free car park under the hotel which is a big bonus. The dead sea is 1 hour away and Masada is 1.5 hours away. Eilat was 4 hours away. The hotel has a FREE SHUTTLE BUS to main areas in Jerusalem. I only discovered this on the second day when reading this online. Make sure you use this to your advantage as no one will tell you about it. The hotel used to be called the Hyatt Regency. Something interesting about this hotel: someone was assassinated here! The Israeli Tourism Minister was murdered here in his room. Something to look up in Wikipedia!

Hotel room: I had 2 rooms: one with a queen bed, one with 2 single beds. They were both old and outdates. Holes in the carpet, dirty curtains, one of bathrooms. The room with the single beds was missing a mini bar and had a hole in the wall. Nevertheless, I only paid $147 a night for this room on www.priceline.com and I was only here for 2 days. I’d only give the room about 3 stars. However, if it were refurbished, the hotel could be awarded 5 stars as the facilities and common areas are great. Internet was $20 a day- ouch!

Common area: pool was amazing. There was a life guard during the day. Water was a bit cold though. There was a playground and kids club for the children. There were a few kiosks, bars and restaurants. The buffet breakfast was amazing The chef even made customized sushi rolls for breakfast! The hotel had 2 gift shops attached- morbidly overpriced and in US $$. Don’t shop here as you can go to Ben Yehuda and buy the same thing 500% cheaper!! (no joke)

Overall, this hotel was a bit far out and not within a walking distance. However, it was around the corner from French Hill ( student village with supermarket and take out stores).

Room tip: On shabbat (friday night-saturday night) almost everything in Jerusalem is closed. Because the hotel is isolated on Mount Scopus, the only thing open during this period is Dominos. Ask reception to give you the phone number for the closet one ('French Hill' and have them bring it to your hotel- free delivery! The fitness area and indoor pool costs extra- not happy!!
Date of stay: September 2011
  • Trip type: Traveled as a couple
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3  Thank lelise20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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