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“Best hotel in Israel”

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David Citadel Hotel
Ranked #9 of 101 Hotels in Jerusalem
Reviewed July 1, 2010

We really liked this hotel. We are a very well-travelled family and stay in top hotels all over the world...usually FS if there is one. The truth is that standards in Israel are not the same as they are in the US or the Far East, but for Israel or anywhere else, this is a very good hotel. The hotel is fairly new and is really well-built. We had two connecting Junior Suites and there was extensive use of wood and stone so the rooms had a very fresh feeling that you don't get with carpeted hotel rooms. Showers were great and the bathroom was larger. Our room had a walk-in coset that was very well-designed. You are in the heart of the city. We stayed in June so US schools are out and the lobby was a scene with lots of American families traveling together..really fun if you can relate. We ran into lots of other Los Angeles famiiies. Everyone was really happy with the hotel. You walk through an upscale mall to get to the gate of the old city which is very close. The pool was nice but we were really busy so we only used it one day. There is an excellent restaurant, one of the best in Jerusalem call Scala. Breakfast was good with lots of choices. We found the service and the concierge to be good for the most part but if you are there when there are really big family groups it can be really busy. When you speak of groups in this hotel it is really not tour groups in the typical sense of a busload of disconnected strangers, but very large extended families coming together for religious or family events. This is definitely a family hotel while maintaining a very upscale feeling. We really enjoyed people-watching in the lobby. House-keeping and concierge were not perfect on every count but they tried very hard and aimed to please. It was really hot in Jerusalem and the hotel gives you a very fresh, clean feeling when you walk in. We were debating between this and the KD. The KD has a nicer pool area with lots of grass so if that is impt to you and you will spend lots of time there you might want to consider that but, the Citadel is much newer and had a lighter more airy feel which we really appreciated. The Citadel also owns the Mamila next door and we had a large Friday night dinner at there buffet which was excellent and they have a gorgeous rooftop bar / restaurant which is great for drinks or lunch. We had stayed at two other so-called 5 star hotels in Israel before the David Citadel and then had 6 days at this hotel. We didn't want to leave to go to our final destination in Tel Aviv b/c we didn't think that we could even come close to this hotel experience and we went of course, but were right on that. I would return and spend more time in Jerusalem just because this hotel was so comfortable for us.

  • Stayed: June 2010, traveled with family
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Thank tripindicular1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,767 - 1,773 of 2,047 reviews

Reviewed June 30, 2010

As a regular visitor to Jerusalem I have stayed in several of the Hotels. This was my first stay at the David Citadel and I would strongly reccomend it. The hotel is extremely well situated a short walk (5 minutes) from the old city and across the street from the elegant Alrov Mamilla shopping/restaurant area. The staff was friendly and helpful and the hotel restaurants were quite good. If you don't like the hotel's food offerings there are many others within a short walking distance in the German Colony area. Other pluses: The hotel is family friendly and has excellent old city views.

  • Stayed: June 2010, traveled with family
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Thank FamilyTravelers67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2010

This was our first trip to Jerusalem and the David Citadel was the only hotel we've stayed in, so take this review in that context.

Pros:
- Location was perfect. Close to the Jaffa gate of the Old City, next to a new shopping mall.
- 9th floor room with a balcony and a great view of the old city overlooking the pool
- Room was comfortable and quiet though a bit sparse.
- Seemed family friendly (though we didn't bring our kids on this trip.)

Cons:
- Asked the concierge "How much is a taxi to Bethlehem? He tried to sell us a tour. After explaining we just wanted a cab, it turned out he didn't know. Neither did the doorman.
- Food Service. Breakfast buffet was plentiful but at best tasteless and average for the food we had in Israel.
- Food Service. Tried to eat in the lounge/bar outside the restaurant but staff was overwhelmed and we went elsewhere.
- Room service. Called at 10:45pm to order from the day menu (which ended at 11pm.) "Our day menu has stopped serving." Hmm, OK I guess they went home a bit early. Alright, I'll order from the "All Night" menu. Gave him our order. He calls back a minute later and says, "We no longer have a night menu I can send you a plate of fruit or cheese." We went out to eat.
- Housekeeping. Came back one day and found our room unmade. Called to have someone clean room. An hour an half later it was still unmade.
- While I understand charging for internet in the rooms (it was wireless and worked great,) most hotels have free internet in the public spaces.

On our stay the hotel seemed packed with large American Bar Mitzvah and synagogue groups. It may be that this is their primary cliental. If so, it explains the casual attitude of the staff.

Summary:
Seemed good if you had kids, great location, good rooms. Nowhere near the attention to detail and professionalism you'd expect in a five star hotel.

  • Stayed: June 2010, traveled as a couple
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1  Thank K&SRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2010

This hotel is gorgeous and is perfectly situated. You can easily walk to the Old City and across the street is a really nice shopping area that includes lots of restaurants. The food at the hotel was excellent and the breakfasts were awesome. We were there the same time as Vice President Biden. This is an outstanding hotel!!!

  • Stayed: March 2010
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Thank sisu3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2010

You would think booking two different stays for two rooms for a large family would get you some service at a hotel. With this hotel you'd be wrong. If the food quality wasn't bad enough, the basic level of service and civility of the staff was frighteningly bad.
Arrogant, indiferent, badly trained.......not trained at all? The rooms needed a good scrubbing..... again the staff seems to be running the ship, not the captain. When inquiring after my return to the United States about contacting the General Manager and asking for his name, I was told I could not be given that information. Unfortunately, two emails to their general managers office has gone unanswered.

Say here at your own risk. You'd have to be desperate.

  • Stayed: May 2010, traveled with family
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9  Thank sophie5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2010

Based on the reviews on TripAdvisor, we truly weren't sure what to expect. Our hotel in Tel Aviv turned out to be a major disappointment, but we thoroughly enjoyed our 5-day stay at the David Citadel. This hotel doesn't quite make it into the 5-star category, so if that's what you are looking for you might be let down. That said, there are really VERY few hotels anywhere that are a true 5 stars.

What we found: Beautiful lobby. Beautiful rooms. Beautiful pool. Excellent Israeli
breakfast. Very good (but not outstanding) service. If the service were
outstanding, this would certainly be a 5-star hotel.

Very minor issues: Doors on the rooms make a loud noise when they close. Some
noise (minor) from next door room and the hall. Both juice and water
are served in VERY small glasses at breakfast (probably only 2 oz.
at most).

We would definitely stay here again (though we might try the King David) and are somewhat dumfounded by the negative reviews.

  • Stayed: May 2010, traveled as a couple
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2  Thank FL410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2010

I had always wanted to stay at the Citadel. It's a beautiful hotel with a great location, but it was a disappointment and not worth the hype. The room was average, the lobby and public areas quite beautiful. The service and food quality were poor. This trip I had stayed in 6 other hotels. Breakfast at the Citadel was just average. Service . . . was a joke. To get a cup of coffee, one had to get up and follow the wait staff and repeatedly request the coffee. It usually took 20 minutes for the first cup and refills, well, it seems to be a new concept. As far as food, the omelets were good, but againn, you had to hunt down the staff. Food in the lobbly lounge was below average. Frankly, this hotel was not worth the price.

  • Stayed: May 2010, traveled with family
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3  Thank Sidmur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about David Citadel Hotel

Address: 7 David ha-Melekh, Jerusalem 9410119, Israel
Phone Number:
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jerusalem
#4 Spa Hotel in Jerusalem
#7 Luxury Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem
#9 Family Hotel in Jerusalem
Price Range: $362 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — David Citadel Hotel 5*
Number of rooms: 384
Official Description (provided by the hotel):
The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more   less 
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Also Known As:
David Citadel Jerusalem

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