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“David Citadel Hotel Jerusalem”

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David Citadel Hotel
Ranked #9 of 102 Hotels in Jerusalem
Reviewed September 16, 2013

Behind the reception desk is a young man named Elias whose attitude and helpfulness are exceptional. He should be utilized as a role model and perhaps even tapped to help train his peers.

The pricing policy imposed upon Executive Lounge usage penalizes solo travelers as the price is assessed per room and not per person. The food served in the Executive Lounge has been downgraded since I last visited several years ago and for me no longer merits my previously-held enthusiastic acclaim.

  • Stayed: September 2013, traveled solo
    • Location
    • Sleep Quality
1  Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 17, 2013

My warm thanks for your lovely review. We are proud to have team members like Elias, who provide exactly the outstanding, attentive service we feel our guests deserve.
We are proud to be your choice Jerusalem hotel and thank you for your loyal business.

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1,301 - 1,307 of 2,069 reviews

Reviewed September 16, 2013

Our holiday spent at the wonderful David citadel hotel was a pleasurable one!!
our room was cleen and every day was cleened and arranged so nicely by YUSSUF under supervision of ANNAN. The food was verry good and was served elegantly. The view fom the hotel is outstanding and it is located near the old citiy and a beautiful shopping mall. The whole staff is great and tried to please us.

  • Stayed: September 2013, traveled with family
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Thank A r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 17, 2013

Thank you for posting your lovely review, I will definitely pass your comments to the entire stuff, especially YUSSUF from HK.
We do appreciate it and look forward to providing many more superb hospitality experiences.

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Reviewed September 15, 2013

This our favorite pave to come in Jerusalem. We espically enjoy the Breakfast Buffet and Said is so nice to us. It's like comming back to an old friend. He always remebers us!!! The whole staff is great and tries to please us.

Room Tip: Facing the old city only.
See more room tips
  • Stayed: September 2013, traveled on business
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1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 16, 2013

On behalf of the entire stuff, I wish to thank you so much for these warm words.
I will definitely pass your kind comments to our team members- especially Said at breakfast.
I am happy you and your family enjoyed your stay, and hope to host you again soon, as your home away from home.

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Reviewed September 11, 2013

this is, from top to bottom, the best all-around hotel in israel. whether we are talking about professionalism and expertise of the concierges, or the wonderful, solicitous, waiter whose name was Ata , i highly recommend the hotel

  • Stayed: August 2013, traveled with family
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Thank drmint2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 12, 2013

My many thanks for your great review; it is rewarding to know we succeed in providing superb hospitality for you and your family.
We look forward to welcoming you back again for many more wonderful experiences.

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Reviewed September 10, 2013 via mobile

Just checking out of the hotel. Hope to be back. Service was great - especially our breakfast waiter Ata who gave us outstanding attention and service each morning. Such a pleasure to start the day like that!

  • Stayed: September 2013
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Thank Alexis2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 12, 2013

On behalf of the entire stuff, I wish to thank you so much for taking the time to post these warm words.
I will definitely pass your kind comments to our team members- especially Ata at breakfast
I am happy you and your family enjoyed your stay, and hope to host you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

The hotel is prime located near the western wall and metsudat david! Great service, fresh food and service oriented staff! Warmly recommended.
The hotel is prime located near the western wall and metsudat david! Great service, fresh food and service oriented staff! Warmly recommended.

  • Stayed: August 2013
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Thank Adubeida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 9, 2013

My many thanks for such high praise, and your loyal business.
We know we are doing well when your experiences only improve.
We are proud and happy to be able to serve an impeccable service. Hope to see you back soon.

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Reviewed September 7, 2013

I last stayed at this hotel 6 years ago I was very excited to stay there again. Time has not been kind to this Hotel. If it indeed has five stars none of them are gold.

It has become like the classic restaurant with a great view. Wonderful view lousy food. In this case it is the service. From the desk staff to the managers to the executive lounge the service was sub par. The view is hard to beat but the hotel definitely isn't. You can get a lot more for a lot less in the same area.

  • Stayed: August 2013
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6  Thank Isaac T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded September 9, 2013

I truly am sorry we seem to have fallen short on your recent stay.
We would welcome the chance to host you again and restore your faith in our service.

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Additional Information about David Citadel Hotel

Address: 7 David ha-Melekh, Jerusalem 9410119, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jerusalem
#4 Spa Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem
#7 Luxury Hotel in Jerusalem
#9 Family Hotel in Jerusalem
Price Range: $349 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — David Citadel Hotel 5*
Number of rooms: 384
Official Description (provided by the hotel):
The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more   less 
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Also Known As:
David Citadel Jerusalem

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