Probably a place with few alternatives in town but still not really good.
The location is fine, so is the pool and the car park. Rooms are alright, not more. There is no turndown service, no newspaper service is offered and no porter service was visible to name but a few items that are missing. However what is really annoying about this hotel is the variable, sometimes outright bad service.
Doormen rarely greet, despite offering help with luggage or taxies. Concierges have absolutely no idea about restaurants in town and avoid every effort to be helpful. Reception staff tend to be friendly but simply ignore basic requests (such as setting up the booked additional child beds or equipping a family room for four guests with more than only two towels.) It took a few hours and several reminders to finally get those extra beds delivered. Staff and even the restaurant manager at breakfast (which in itself is actually quite nice) constantly keep on ignoring guests.
The whole attitude of most of the staff at this hotel seems ignorant and with the Waldorf Astoria opening soon next door, management at the David Citadel will have to work hard to keep up with the new competition.
In summary: This is NOT a hotel which is comparable with a 5* hotel in Europe, Asia or North America in terms of service.
- Official Description (provided by the hotel):
- The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more less
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- Also Known As:
- David Citadel Jerusalem