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David Citadel Hotel
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Reviews (2,210)
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All reviewsata bayahold citymamilla mallthe executive loungeconcierge deskbeautiful hotelevery morningguest relationsluxury hotelbreakfast buffetshabbat dinnerwestern walldining roomthe location is perfectheart of jerusalemben yehuda streettel aviv
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Reviewed May 11, 2013

We recently celebrated my daughter's Bat Mitzvah in Jerusalem. We had four groups of family members come to Israel from the United States, and although we live in Israel we also stayed at the Citadel. The staff of the Citadel were outstanding. They responded capably to our multitude of requests, often going above and beyond our expectations and helping to find solutions to every problem that arose with our event. International standard service can sometimes be a challenge in Israel, but not so with the Citadel. We felt well cared for from the moment we arrived until the moment we left.

Even though our group ranged from novice to inveterate travelers, everyone left having had a wonderful experience. The rooms were impeccable, the food excellent, and the views singular. In addition to the wonderful stay, I got to look like a hero for picking the hotel.

Kudos to each and every one of the managers, who did their utmost to ensure that this important family event went smoothly and that every bump was smoothed, and to each and every one of the staff. Having worked for years on tourism issues, it is clear to me that the Citadel invests heavily in training, and this pays off. I would add that the breakfast is outstanding.

When you have a lot of family in town, that in itself creates a stressful environment, and the staff at the Citadel just made everything easier than it could have been otherwise. We really appreciated that when rain threatened (when does it rain in Israel in April?) The hotel made umbrellas available for the day.

I would also note that the temperature controls in the rooms are excellent. I guess this is a pet peeve of mine, but it's often hard to get the temperature in your comfort zone, and there was no such problem at the Citadel.

Thank you so much for all that you did to make our stay memorable. We will certainly stay at the Citadel in the future.

Room Tip: Rooms with a view of the Old City are worth it. Great views day and night.
  • Stayed: April 2013, traveled with family
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Thank moondusit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ofra A, Executive Secretary at David Citadel Hotel, responded to this reviewResponded June 9, 2013

Thank you for taking the time to write these worm words.I am so pleased you and your familiy enjoyed your stay with us.MAZAL TOV for the happy occation.
We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2013

We stayed at the hotel for 6 nights. It is beautifully designed and equipped, and very well located. However, when it came to service there was a lot to be desired. In the main breakfast room, (breakfast included in price) one had to repeatedly request coffee, etc. On the outdoor dining area the service was much better. One server, Samir, was excellent. If only housekeeping, the doormen, the concierge had been as well trained. They all acted as if they were doing you a favor - if they responded at all.

Room Tip: Higher floor is better
  • Stayed: April 2013, traveled as a couple
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Thank JimFHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira L, Guest Relations Manager at David Citadel Hotel, responded to this reviewResponded May 7, 2013

I truly am sorry we seem to have fallen short on your recent stay. We’d welcome the chance to host you again and restore your faith in our service.

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Reviewed May 5, 2013

The David Citadel is a great and wonderful hotel.

I would like to give a special thank you to Selim for his warm and courteous service, his friendly and pleasant approach made our visit successful one.

  • Stayed: May 2013, traveled as a couple
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Thank Yifftach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira L, Guest Relations Manager at David Citadel Hotel, responded to this reviewResponded May 6, 2013

Many thanks for your review and compliments for Selim; I’m delighted he provided the service we believe you’re entitled to. We look forward to welcoming you back again soon.

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Reviewed May 4, 2013

We have stayed at the David Citadel Hotel ever since 1997 and consider it our home in Jerusalem. It is magnificent in structure, best city views, centrally located, and most of all, staffed by the most professional staff in the world of hotels. Abed leads a warm and hospitable wait staff in the dining room, and Samer is prompt and personal in his attention. This hotel is 5 star plus and our home whenever we are in Jerusalem.

Room Tip: The views from the east facing rooms are superb.
  • Stayed: April 2013, traveled with friends
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1  Thank R0bLeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira L, Guest Relations Manager at David Citadel Hotel, responded to this reviewResponded May 6, 2013

It’s our pride and pleasure to provide you with a home in Jerusalem; we look forward to hosting you for many more wonderful experiences. My many thanks for your kind words.

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Reviewed May 3, 2013

I deeply recommend on this hotel, his location is fabulous, the maintenance of the hotel is behind great, the roomes are amazing and the food is to die for.

But the most Important the hotel team is the best I ever ran into (and I've seen a lot). since the moment we arrived until the moment we left they did their best to fill each and evry thing without even requesting,
we are definitely coming back.
BIG THANK TO SALIM, guest manager, who was so kind and helpful. always with a smile willing to help. HE'S AN ASSET!!

Room Tip: **all the room is quite, book the room with the view high floor with view to the **OLD** city - amazing **use the spa! wow great! **have dinner at the hotel - very good
  • Stayed: April 2013, traveled as a couple
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Thank s_spivak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amira L, Guest Relations Manager at David Citadel Hotel, responded to this reviewResponded May 7, 2013

I’m so pleased you enjoyed your stay and thank you for your review and praise. We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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