We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
David Citadel Hotel
Ranked #12 of 99 Hotels in Jerusalem
Chicago, Illinois
Level Contributor
106 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
“Wonderful hotel”
Reviewed December 25, 2012

If you want to be right by the old city this is a top choice. I prefer it over the King David. It has an amazing location by the old city and is next to an inviting mall that offers ample places to dine. The rooms are good size and comfortable. Wifi works great (extra cost) and the breakfast (except Saturday) is amazing. If being next to the old city is not a top priority you can save a good sum of money ad stay elsewhere.

Room Tip: Request a high room
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 27, 2012
I thank you for taking the time to post your review. We're so pleased you enjoyed your stay and look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,934 reviews from our community

Traveler rating
    1,381
    320
    124
    66
    43
See reviews for
699
402
72
265
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (489)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brooklyn, New York
2 reviews
Reviewed December 23, 2012

I started going to the Citadel soon after it first opened, when what is now the famous Mamilla Mall across the street was a mere pile of stones. I always admired the brilliant architecture, the inspiring views and the excellent, if not ideal, location. My only gripe in the early years was the level of service, the lengths to which the staff, especially the senior staff was willing to go to satisfy their clientele. This, I was told, was typical of Israeli establishments, of their crisp, business-like culture

I am happy to report that my most recent visit, from December 11 to December 19, 2012, was an eye-opening display of the complete transformation of the hotel's level of customer service - the culmination of a concerted and determined effort to raise to the highest level their desire and willingness to please their guests.

At the moment of check-in, a friendly exchange between guest and host will occur regarding room types and upgrades with offers to see the different rooms before signing in. Here, the Front Office Manager, Munir Salman, proved gracious and helpful - just as he did upon checking out, extending our time to a very late hour to accommodate our needs. Like many of the other senior staff, he has been with the hotel for many years and will greet returning guests as one would old friends - which is in fact how we felt.

Th rooms are maintained well, with crisp comfortable bedding and turn-down service daily. It is a testament to the integrity and brilliance of the original design and decor that not only the public spaces but also the rooms have retained their same modern, clean and new feel to this day. Incidentally, years ago, the hotels in Israel (and Europe) typically shut down the a/c system for the winter - very annoying for some Americans (and this one) - and I complained about that. Well, this too has changed and I was happily tucked under my duvet with the temps in the room somewhere in the low to mid-sixties.

Breakfast is what Israeli hotels are famous for and here too The Citadel does not disappoint. Omelettes made in front of you, espressos and cappuccinos galore, etc. etc. All manner of food in beautiful indoor and outdoor spaces and a wait staff falling over themselves trying to please and cosset. We were served by the wonderful Saeed and when he was going to be away for a few days he informed us that he would be putting us in the equally able hands of Samer, who did in fact carry the baton in every way.

Two more points.

1. The Fitness Center has been upgraded. Also, there used to be an annoying 50 shekel charge per day for use of the fitness center. There is now no charge at all.

2. The Pool. As I have become an avid swimmer, this is most important to me. To find a large pool in which to do laps during winter is itself a challenge. To find an outdoor pool (you enter and exit the pool from within the building and swim out) heated to just the right temperature, well that is simply fantastic and quite the experience. The life guard, yes, patrolling out there bundled up in hooded winter coat but always vigilant, told me they're open every day of the year except Yom Kippur.

My wife and kids emphatically thanked me for another pleasurable Israel experience and I in turn thank The Citadel.

Room Tip: I prefer the rooms on the quiet street that runs along the right side of the hotel when facing it...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WilliamElbogen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 23, 2012
And I thank you for such richly rewarding compliments; you’ve given us the very highest we could have asked for, and coming from so loyal a guest as yourself they’re all the more gratifying. We look forward to providing many more wonderful experiences for you and your family.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehovot, HaMerkaz, Israel
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 22, 2012

It's expensive and then they make you pay for wifi. They also wouldn't give me a box to take breakfast up to eat with my Mom who is sick. They told me to call room service. Location is great. Beds are comfortable. But it's a tacky hotel. What decent hotel expects a guest to pay for wifi in the 21st century and won't let you take food from the dinning room to eat in your room. They squeeze you for every extra cent they can, even asking for deposits on things that should have come with the room in the first place.

Stayed December 2012, traveled with family
Helpful?
2 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 23, 2012
I'm pleased you enjoyed some aspects and regret the ones you did not. We have many luxuries to offer and you’re welcome to enjoy them on your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 18, 2012 via mobile

Had a great stay and loved the location.
We were especially happy with the service we received from Monir and the reception desk staff.
They gave us great touring ideas and Manuell was very helpful with some ticket issues we had.
We will definitely recommend it to our family and friends.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asa764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 19, 2012
Many thanks for your compliments. Munir and Manuel do exemplify the superb service which is our priority and I’m delighted you enjoyed your stay so much. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 18, 2012

i've stayed at the hotel a few weeks ago in a Superior room that was not as superior as i expected. the room is very small. so small that after the security staff member opened the connecting door for us- we had no room to place the couch!
however, the hotel has a great location and an amazing spa.

i was dissapointed with breakfast - when i've had an early breakfast it was great, but the next days when i came later, at around 09:30 the pastries were all dried out and not fresh. when i complained i was tols that it was baked much earlier and there is nothing they can do at this time.

also, some staff members are much nicer then the others. When i came to check-in i've had to wait for a few minutes for a bell-boy to take my luggage while the security guy at the front keeps asking them to send a boy over. nothing happend so i took it in by myself. nevertheless, the doorman did not bother getting up and open the door for me. the secutity guy noticed it the last minute and helped me. when i told the doorman it was rude of him, he answerd that he is not a young person and that he cannot get up from his chair for every single guest. my question is - WHY HIRE HOM FOR A JOB THAT HE IS NOT CAPABLE TO DO?!
eventually, i preffered tipping the security team rather then the concierge.

Also - WiFi is with extra charge. this is 2012, wake up! i just went to the Mammila mall, paid for a cup of coffee and got free WiFi. much better.

in coclusion,
nice hotel - could be much better with some thaught. (and some of your staff might need a wake up call).

[sorry for my bad english]

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lilly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 19, 2012
I’m so sorry we fell short of the outstanding service we strive for, and hope you choose to stay with us again so that we can restore your faith in our hospitality. Thank you for your detailed review, we much appreciate guest feedback and are considering your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, New Jersey
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 18, 2012

Just returned from another stay at the David Citadel Hotel in Jerusalem. This is the best place to stay in the city. Location is perfect, an easy walk to the old city and restaurants. Our family has been there at least once a year for the past 10 years. The best is the welcome we get each time from the front office staff. Munir Salmon and his staff make us feel as if we are returning home each time we arrive. During our stay they help to make sure that all our needs are taken care of. Looking forward to visiting them again next March.

Room Tip: the alcove deluxe room is worth the upgrade. very spiritual view of the old city, especially at nig...
See more room tips
  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amhutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 19, 2012
It gives us great pleasure to provide a home-away-from-home for our returning guests and the reward of such warm words is well worth the effort. We too are looking forward to March.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
Reviewed December 13, 2012

Ata the waiter was a great help. every meal he was there working as hard as he could to ensure we enjoyed ourselves. the hotel was a great and so were all the amenities but my family looked forward every morning to go down stairs for breakfast which in this interesting city was always the most relaxing and enjoyable part of the day. i advise if you plan on staying in the david citadel to locate Ata and request his service. he made what is usually a stressful trip with the young kids into a trip that we will never forget.
Mr. Sasson

Stayed December 2012, traveled with family
Helpful?
Thank dan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AYLB, Guest Relations Manager at David Citadel Hotel, responded to this review, December 16, 2012
Dear Mr. Sasson,
How nice to hear you enjoyed a wonderful experience! We make every effort to provide especially memorable visits for families and are richly rewarded by your warm words and compliments for Ata. We do look forward to welcoming you back for many more splendid vacations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jerusalem hotels
Mammilla
Mamilla Hotel
Mamilla Hotel
#14 of 99 in Jerusalem
1,437 reviews
Yemin Moshe
The King David
The King David
#10 of 99 in Jerusalem
1,458 reviews
Show Prices
Show Prices
Show Prices
Inbal Jerusalem Hotel
#3 of 99 in Jerusalem
1,741 reviews
American Colony
The American Colony Hotel
The American Colony Hotel
#11 of 99 in Jerusalem
986 reviews
Down Town West Jerusalem
Harmony Hotel Jerusalem - an Atlas Boutique Hotel
Show Prices
Show Prices
Show Prices

Been to David Citadel Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about David Citadel Hotel

Property: David Citadel Hotel
Address: 7 David ha-Melekh, Jerusalem 9410119, Israel
Location: Israel > Jerusalem District > Jerusalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Jerusalem
#4 Spa Hotel in Jerusalem
#7 Romantic Hotel in Jerusalem
#9 Family Hotel in Jerusalem
#10 Luxury Hotel in Jerusalem
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — David Citadel Hotel 5*
Number of rooms: 384
Official Description (provided by the hotel):
The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Agoda, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, Hotel.de, HotelQuickly and Priceline so you can book your David Citadel Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
David Citadel Jerusalem

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing