So I have been to this beautiful hotel numerous times already. I usually go to Israel once a year, whenever iI go to a hotel (I sometimes rent some beautiful apartment with friends) I would usually pick this one. It is such a gorgeous place with great service, rooms, restaurant/food and this magnificent historical yet modern design and atmosphere that blends together with its unbelievable Old City view. I can't get enough of it!!!
This time I came for a week vacation with my wife, so I was debating going to the new Mamilla hotel across the street (same ownership) but I couldn't resist that beautiful Shabbat meal they offer in the David Citadel Friday night on the terrace facing the Old City, so I picked this hotel again.
When I went Friday to find out where our table will be I was extremely disappointed to find out that due to a private function, the Shabbat meal will not be served on the terrace but rather in a crowded lobby/dining room. I think it is very disingenuous of them not to tell us that this very expensive meal will not be served in the same venue that we are accustomed to and where it always is, so we in turn would have the option of ordering some other place in the area. (there is the King David Hotel, Sheraton, Mamilla etc.).
Additionally, Shabbat dinner is being served from 7:30pm to 10:00pm. They had to rotate the tables they have for different people, so the table I was told is ours was actually taken by someone else because we didn't show up on the exact time we originally told them (It was just an estimation in our part). We had our baby with us so we obviously couldn't stick to a strict schedule... (and we shouldn't have to, this is stuff for the cheaper hotels not for this one) We got there later then we anticipated and until they prepared us a table it was already about 9:30 so we actually had to rush our meal that we so looked forward to. But it not being on the terrace killed it regardless.
Here are some additional points that I think should not be happening in a quality hotel like this and in the passed they never did:
If I remember correctly, the elevators used to be cooled by A/C inside them. They were extremely hot this time (and especially when you use the shabbat elevator you can just die from heat in there while stopping on each floor). It reminded me of the cheap Nov Hotel (I think its called Grand hotel or something by now) I once went to. This is something I heard from a few other customers as well.
The shower leaked out on the floor of the bathroom even when the door is tightly closed.
The exhaust fan in the bathroom did not work, even if they told me that it should when the light is on, it didn't!
The second day of our stay, room service forgot to put a sheet under the blankets in our beds, they had one in top. I called and they fixed it. Again, its minor, but it should absolutely not happen in hotel where you pay these rates per night.
Saturday afternoon, I was downstairs in the lobby, my wife was in bed with the baby Someone walked in "by mistake" on her... the person looked like a guest (but it could be it was a hotel employee) of the hotel and he left immediately seemingly realizing that its not his room. Thank god nothing happened but this is a biggy.... They said security will investigate, I guess they'll look in the cameras. I haven't heard from them as of now.
Again, some of these are small issues by themselves but I absolutely think that they are not to happen in such a classy hotel. They definitely didn't happen in the passed when I was a guest in this hotel.
One thing is clear, we still love this place and we will go back, we just hope that these issues will be resolved by then.
- Official Description (provided by the hotel):
- The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings. ... more less
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- Also Known As:
- David Citadel Jerusalem